Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.
A divided community: families and early-phase residents praise the leasing team (especially Briana and Vanessa), maintenance responsiveness, and quiet grounds, while long-term residents report compounding maintenance failures. Pest control delays led to window seal breakdowns and a trapped pet; the pool sits visibly dirty despite $2000+ rents. One tenant upgraded from 4 to 1 star after weeks of dismissed concerns and inadequate repairs.
The newer units and grounds impress first-time visitors. Staff professionalism during tours contrasts sharply with follow-up service quality. Noise from upstairs neighbors is occasional but noted, and rent escalations catch some residents off guard.
Residents consistently praise the clean, modern apartments, responsive maintenance staff (especially Yannier Álvarez and Roland), and welcoming move-in experience. The community feels quiet and well-maintained. One resident reported poor front office service and dismissive management, but this stands in sharp contrast to the 87% five-star rating.
Caso University Heights attracts residents with modern townhomes in a quiet, safe Round Rock community. Early movers and prospective tenants praised leasing agent Christian's help and swift setup. Recent reviews reveal a sharp decline: new management ignores calls, takes months to process security deposits with unexplained deductions, and maintenance staff refuse service requests. One former resident lost $1,700 of a $2,300 deposit with no documentation provided.
Residents love the modern townhome design and staff attention during move-in, especially Maidy and Faith. The spaces feel spacious and welcoming, with EV charging and yards drawing praise. However, construction shortcuts and delays overshadow the experience. Pool and gym promised by June remain unfinished into September, yet residents pay for these amenities monthly. Units have defective outlets, leaking vents, and loose fixtures. Pest issues (particularly ants) require daily cleanup, likely from foundation gaps. Management communication stays silent on amenities while sending frequent parking reminders. Promised turf yards remain incomplete weeks after partial installation.
Last updated 2026-09-08
