Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call

The Landing at Round Rock

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 569 Google reviews · How we rank ›

3.2(569) 54 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingAffordable & Section 8 HousingPet-Friendly ApartmentsTownhome & Garden-Style Communities
The Landing at Round Rock
Location
Cat Hollow, Round Rock
Services
Luxury Apartments, Student Housing, Affordable & Section 8 Housing
Reviews
569
Ranking
#606 in Luxury Apartments
Best for
families seeking space if willing to accept slow maintenance and operational risk

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Residents face a stark divide between the community's physical appeal and its operations. Four-year tenants and recent arrivals naming staff like Marie and Jordan praise quick fixes, but they represent exceptions. The majority report months-long maintenance backlogs, trash sitting on porches, and a property manager (Lisa) who responds to Google reviews but ignores phone calls and emails. Pricing tactics have alienated prospects: the leasing team quotes one rate, then applies higher prices two hours later or raises rent $400-$500 between website visits. A third-party towing company (A&A) has removed guest and resident cars without warning, costing $336 per retrieval. Broken security gates since 2020, non-functional amenity locks, rat infestations, wood ants biting children, mold, and inadequate HVAC service in Texas heat illustrate systemic neglect. Staff tell prospective tenants they cannot see units before signing, while other tours happen the same day. The property's own lease terms protect it from liability when amenities fail, yet residents pay for them anyway.

Honest positive accounts describe the units themselves as spacious and nice, and note that some staff members have gone above and beyond. One family of four years calls it home; another resident upgraded their initial harsh review after Lisa and Jordan resolved their issues. These pockets of care do not offset the scale of operational breakdown documented across dozens of complaints.

Praised for
  • named staff responsiveness (Marie, Avery, Jordan)
  • spacious unit design
  • well-maintained amenities (when functional)
  • family-friendly location
Watch-outs
  • unresponsive maintenance; repairs take weeks or fail
  • trash collection failure and poor grounds upkeep
  • aggressive towing contractor targeting guests
  • bait-and-switch pricing; rates increase sharply mid-decision
  • poor phone access and AI bot customer service
  • broken gates, locks, and security issues
  • mold, pest infestations, and AC failures not resolved
  • staff unprofessional at tours; dismissive tone
  • broken amenities charged in rent; no accountability
unresponsive-maintenancepoor-communicationoverpricednoisy-neighborspest-problemsparking-issues
Best for: families seeking space if willing to accept slow maintenance and operational risk
Think twice if: maintenance turnaround is a priority; you value consistent phone access and transparent pricing; you have guests who drive

What this place gets right

  • spacious, architecturally attractive units
  • multiple staff noted for quick responsiveness on issues
  • sports and pool amenities on-site
  • established community with multi-year residents

Before you tour or apply

  • Staff named as strong by satisfied residents: Marie (leasing, quick work-order response), Jordan (maintenance responsiveness), Avery (long-term resident contact), Lisa (property manager; responds to reviews online but not by phone/email)
  • Towing contractor A&A Wrecker removes cars with no warning, charging $336 per retrieval, even guest vehicles
  • Trash valet service fails to collect; residents report trash on porches for weeks; porter noted on-site but inactive
  • Security gates nonfunctional since at least 2020; access-lock system to Phase 2 amenities broken for 5+ months
  • HVAC issues unresolved for 1+ months in summer; maintenance attribute to coolant refill rather than root cause
  • Rat infestation in garages for 6 months; wood ants in units despite repeated pest control visits
  • Lease terms allow property to charge amenity fees while denying access to broken amenities
  • Leasing staff practice: discourage unit tours before signing, claim industry standard; other agents conduct tours same day

Resident ratings

Townhome & Garden-Style Communities
Units praised as spacious and architecturally nice, but maintenance backlogs leave broken fixtures unfixed for weeks or months
Pet-Friendly Apartments
Dog owners not enforcing cleanup; grounds report heavy dog feces; pest control unable to address ant infestations residents blame on pets or neighbor behavior

How it stacks up

  • Rated 3.2 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 27
Profile completeness 100
Verification 30

Breaking down the ratings

5
264
4
35
3
20
2
30
1
220

FAQ

How long does maintenance typically take?
Residents report waiting weeks to months for repairs. HVAC issues unresolved for 1+ month, shower lever stuck for 2 weeks, broken windows 6 weeks, mold complaints ignored for a year. Staff sometimes mark work complete without finishing it.
What is the towing policy for guest vehicles?
A&A Wrecker contractor drives through the lot scanning license plates. Guests and residents report cars towed without warning if not pre-registered, costing $336 to retrieve. Property states this is for tenant safety but does not communicate policy clearly.
Are amenities included if broken?
Amenity fees are charged in rent. The lease allows the property to exclude access to broken amenities (e.g., Phase 2 access, parcel locker) without refund or compensation. Security gates have been nonfunctional since at least 2020.
Request a quote

Similar apartment complexes nearby

The Marquis at Brushy Creek
74

The Marquis at Brushy Creek

4.1(294)✓ Google-verified

Staff like Rolando, Julianna, Lacey, and Ashley consistently earn five-star praise for speed and care. The grounds are peaceful with green space, pools, and gyms; move-ins feel smooth and units arrive clean. Security and management responsiveness represent the real split: while most residents feel safe and hear quick responses to maintenance, a vocal minority report car window breaks, garage theft, and management indifference to safety complaints and unexplained charges. The strongest testimonials come from families drawn by the school district location and quiet atmosphere. Reviewers note that families stay long-term, many renewing leases. Maintenance responses happen same-day for routine requests and immediately for emergencies. The leasing process draws consistent praise as easy and attentive, though the one-star reviews paint a sharply different picture of avoidance and negligence.

Luxury ApartmentsStudent HousingPet-Friendly Apartments
View profile
The Avery
79

The Avery

4.5(167)✓ Google-verified

The Avery earns strong praise for modern finishes, responsive staff, and resort-amenities including a well-equipped gym, clean pool, and dog parks. Leasing officers Lily and Patrick stand out for going beyond typical help. Residents consistently describe the community as safe, quiet, and well-maintained. Sound travels between units more than some residents expect. Overhead noise from upstairs and neighbor activity can be noticeable. Key fobs occasionally stick at gates. High initial deposits for renters with shorter rental histories are common, though move-out refunds appear smooth. One resident noted an inspection felt unprofessional.

Luxury ApartmentsPet-Friendly Apartments
View profile
The Wyatt
83

The Wyatt

4.8(237)✓ Google-verified

Most residents praise The Wyatt's modern finishes, responsive staff, and convenient North Austin location. Lilly in leasing and maintenance staff like Jerry and Sean earn repeated praise for going above and beyond. The gym and pool draw consistent compliments. However, thin walls carry significant complaints. Neighbor noise bleeds into units, especially evenings and late nights, and reviewers report hearing conversations in common areas. Living room windows don't open, limiting airflow. Some report past package theft, elevator cleanliness issues, and slow management follow-up. A few cite high rents and isolated concerns about pests or vehicle theft, though overall security is viewed as solid.

Luxury ApartmentsPet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-08