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The Landing at Round Rock

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 574 Google reviews · How we rank ›

3.2(574) 54 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingAffordable & Section 8 HousingTownhome & Garden-Style CommunitiesPet-Friendly Apartments
The Landing at Round Rock
Location
Cat Hollow, Round Rock
Services
Luxury Apartments, Student Housing, Affordable & Section 8 Housing
Reviews
574
Ranking
#608 in Luxury Apartments
Best for
Short-term corporate stays with minimal maintenance needs, if assigned responsive leasing staff.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Residents report serious and recurring maintenance failures, particularly AC breakdowns lasting weeks or months, trash left uncollected, and persistent communication breakdowns where calls go unanswered and staff show hostility. A small group praises named staff like Marie, Jordan, and Avery for responsiveness on individual issues, but the broader experience reflects systemic neglect: doors remain unrepaired, units lack proper internet access, and mold appears during water damage. Pricing shifts hundreds of dollars between quote and contract, and the contracted tow service removes guests' cars even when properly registered. For those who connect with specific staff members or stay short-term, certain experience is positive; for longer-stay residents, the pattern becomes one of frustration.

The property operates townhomes with resort-style pools, courts, and fitness facilities across Round Rock and Cat Hollow, yet basic services consistently fail. Management rarely answers phones, replies to emails late or not at all, and resists accountability for errors. A handful of five-star reviews cite family stability over years and praising "Avery" and the team, but these sit alongside detailed warnings from residents experiencing months without hot water, AC, working showers, and uncollected garbage. The disconnect between short visits and long-term residence is stark.

Praised for
  • responsive leasing staff on good days
  • townhome layouts and amenities
  • proactive help with package access
  • staff who go extra
Watch-outs
  • chronic maintenance delays and incompetence
  • no-answer phone lines and poor communication
  • widespread trash issues and neglect
  • aggressive tow company policy
  • bait-and-switch pricing
  • AC failures lasting months
  • unresponsive management and broken accountability
poor-communicationunresponsive-maintenanceslow-maintenanceoverpricedpackage-theftparking-issues
Best for: Short-term corporate stays with minimal maintenance needs, if assigned responsive leasing staff.
Think twice if: Plan to stay beyond six months; need responsive maintenance; rely on phone communication; need AC reliability in summer; have visitors who may be towed; require trash collection and upkeep.

What this place gets right

  • Multiple townhome sizes with dedicated amenities
  • Named staff (Marie, Jordan, Avery) praised for responsiveness when engaged
  • Resort-style pool and sports courts on-site
  • Leasing staff who occasionally go beyond to solve urgent issues

Before you tour or apply

  • Leasing staff Marie, Jordan, and Avery singled out for responsiveness and care
  • AC systems routinely fail for weeks or months; maintenance cycles through same fix without resolution
  • Trash pickup by contracted valet service frequently missed; residents report trash sitting on porches and grounds indefinitely
  • A&A Wrecker tow service removes cars even for properly registered guests; removal cost $336 reported
  • Pricing increases $400–$500 between initial quote and application (sometimes hours apart)
  • Maintenance requests sometimes fail to complete work despite resident follow-up; portable AC units provided broken
  • Internet access points missing in some units, forcing residents to contract outside Spectrum
  • No-answer phone policy; management relies on AI chatbot with generic responses

Resident ratings

Townhome & Garden-Style Communities
Layout and layout options praised, but units plagued by maintenance gaps and prior damage (broken windows, stained carpet, missing internet points).
Pet-Friendly Apartments
No dedicated pet amenities mentioned; multiple complaints about dog waste not cleared from grounds.
Student Housing
No student-specific evidence in reviews.
Luxury Apartments
No luxury finishes or service standards evident; resort pools and courts cannot compensate for broken AC, mold, and no communication.
Affordable & Section 8 Housing
Pricing volatility and aggressive fee practices inconsistent with affordability positioning.

How it stacks up

  • Rated 3.2 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 30
Profile completeness 100
Verification 30

Breaking down the ratings

5
266
4
35
3
20
2
31
1
222

FAQ

What if my AC breaks in summer?
Multiple residents report HVAC failures lasting weeks or months despite repeated service calls. Maintenance returns repeatedly applying the same fix (coolant refill) without addressing the root problem, and portable AC backup units have arrived non-functional. One resident waited a month without resolution during Texas heat.
Will my guests be safe parking on-site?
The complex contracts A&A Wrecker to patrol and tow unregistered vehicles. One visitor's car was towed at 11 pm from an apparently correct parking spot, costing $336 to recover, despite the leasing office claiming this service is for tenant safety.
How much will I actually pay?
Leasing staff quote one rate, then apply a higher price hours later. One resident was quoted a rate and saw it jump $500 within two weeks on the website; the office refused to honor the original quote. Pricing is guaranteed for 24 hours only.
Request a quote

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Last updated 2026-09-22