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Liberty Trails Apartment Homes

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 46 Google reviews · How we rank ›

3.0(46) 54 low data composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Liberty Trails Apartment Homes
Service
Luxury Apartments
Reviews
46

What we found

Mixed reviews reflect stark experience gaps. Some praise Monica's professionalism and maintenance response; others describe inflated move-out charges, unresolved pest infestations, and confrontational management. A 3.0 rating across 46 reviews masks deep divisions in tenant satisfaction.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • well-maintained units
  • helpful staff (Monica noted positively)
  • pet-friendly amenities
Watch-outs
  • aggressive lease-break and move-out fees
  • pest issues (termites, roaches)
  • unresponsive or unprofessional management
  • parking and towing problems
responsive-managementunresponsive-maintenancefriendly-staffpest-problemsparking-issues
Best for: Dog owners comfortable with oversight, seeking accessible pet amenities.
Think twice if: Concerned about aggressive move-out fees, pest issues, or management consistency; reviews show major gaps between positive and negative experiences.

What this place gets right

  • pet-friendly with on-site dog park
  • wheelchair accessible
  • newly renovated units praised by some

Before you tour or apply

  • Monica (leasing manager) mentioned by name in both positive and negative reviews
  • Pest issues: termites and roaches reported across multiple units
  • Move-out fees detailed: $1020 reletting fee, $1200 insufficient notice fee, charges applied after deposits forfeited
  • Parking: limited free spots, towing enforcement noted as aggressive
  • One reviewer paid $50 charge for removing plastic hangers

How it stacks up

  • Rated 3 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 15% of the businesses in this directory.

What keeps coming up

office staffmaintenancerentkidstowmanagementstaff

How we scored this

How We Score
Star rating 0
Review volume 73
Review recency 100
Review sentiment 47
Profile completeness 100
Verification 30

Rating breakdown

5
17
4
7
3
1
2
3
1
18

FAQ

Are dogs allowed, and what amenities are offered?
Yes. The complex welcomes dogs and has an on-site dog park (called Paw Park on their website).
What happens if I break my lease early?
Early lease termination carries penalties. One reviewer reported being quoted approximately $2000, but ultimately owed $4600 in collections including reletting ($1020), insufficient notice ($1200), and post-move rent ($1388). Terms vary; review your lease carefully before signing.

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Most residents praise the immaculate grounds, responsive management team (especially Property Manager Bri and leasing consultant Alexandria), and curated community feel created by thorough screening. The amenities, smoke-free policy, and gated access draw families and professionals seeking peace. However, persistent complaints center on enforcement inconsistency: dogs bark freely in breezeways while residents' children are stopped from minor noise, pool areas used after hours without penalty, and thin walls amplify neighbor sounds. Proximity to a wastewater treatment facility across the street brings unpredictable odors and mechanical noise. New applicants, especially immigrants, report confusing document requests and delayed responses during the screening process.

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Angela, Zane, Angelina, and the leasing team earn consistent praise for patient, warm service and thorough tours; maintenance staff (Rudy, Ulias, Werner, Warren) respond quickly and go out of their way for residents, including offering physical help to those with mobility challenges. However, trash compactor malfunctions and valet service gaps fuel ongoing pest problems, security incidents involving loitering and break-ins remain unresolved despite being reported, and some residents discovered high water bills and hidden trash fees only after signing, raising concerns about move-in transparency. The property itself is clean and well maintained, with a quiet atmosphere residents appreciate. Pool overcrowding by single parties and insufficient staff intervention during business hours suggest enforcement gaps. Recent management changes have improved responsiveness, but persistent safety issues and service inconsistencies point to gaps between what the leasing office promises and what maintenance and security teams deliver.

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Leasing staff and management earn consistent praise for friendliness and responsiveness, and the property itself is clean and well-maintained with spacious units. However, internet outages lasting days, slow maintenance turnarounds, thin walls that transmit noise, and pest issues in lower units undermine the experience for many residents, particularly those working from home.

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Last updated 2026-07-17