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The Brook Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 73 Google reviews · How we rank ›

3.1(73) 56 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Brook Apartments
Location
South River City, Austin
Service
Luxury Apartments
Reviews
73
Best for
Budget-conscious renters seeking quiet, green space near Highway 35 and Travis Heights.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Staff quality swings wildly here. Recent five-star reviews praise Alicia and maintenance crews as genuinely caring and responsive. But multiple one-star reviews over the past year flag current leasing staff as rude, dismissive, and unprofessional, particularly since the departure of former leadership. The property itself feels caught between two narratives: some residents enjoy quiet greenery and affordability, while others report rat infestations despite paid pest control, unfinished roofing work with materials still on-site, half-painted buildings, and mold. Office communication is inconsistent and residents often learn of outages only after dozens complain.

The core tension is upkeep versus price. Exterior patches, rotting wood, dog waste not cleaned, and a newly built fence blocking neighborhood views suggest deferred maintenance despite ongoing rents. Tours can be chaotic (online bookings lost, leasing staff indifferent), and at least one reviewer felt the property treats government workers harshly during shutdowns. Location and greenery appeal to some; structural neglect and pest problems deter others.

Praised for
  • friendly office and maintenance staff (when engaged)
  • peaceful setting with mature trees and wildlife
  • affordable rent for Travis Heights location
  • well-maintained grounds and exterior upkeep
  • large pool and hot tub amenities
Watch-outs
  • severe pest issues (rats, roaches) and inadequate pest control response
  • management rudeness and indifference to resident concerns
  • prolonged, incomplete construction and exterior repairs
  • slow maintenance response and unannounced entries
  • mold and deteriorating building conditions
friendly-staffpoor-communicationpest-problemsquiet-communitywell-maintainedslow-maintenanceunresponsive-maintenance
Best for: Budget-conscious renters seeking quiet, green space near Highway 35 and Travis Heights.
Think twice if: Pest problems, unfinished construction, and inconsistent maintenance response have frustrated recent residents; office staff demeanor varies sharply depending on who you encounter.

What this place gets right

  • Affordable rent in desirable Travis Heights location
  • Mature grounds with trees, wildlife, and outdoor serenity
  • Pool and hot tub on-site
  • Pet-friendly with free parking

Before you tour or apply

  • Named staff Alicia praised for attentive customer service and tours; Natasha, Michelle, Giovanni, Felicia cited for rudeness and condescension.
  • Roofing work halted after construction worker fatality and never completed; materials still on-site.
  • Exterior painting begun with test patches; crews did not return, leaving multiple buildings half-painted.
  • Pest control contracted but comes only once weekly even after work orders; rats and roaches reported throughout units.
  • Online tour bookings lost or not appearing in system; leasing staff described as disinterested in assisting prospective tenants.
  • Dog waste stations not restocked; trash in creek not cleaned.

Resident ratings

Luxury Apartments
Affordable pricing and location appeal, but pest infestations, incomplete repairs, and staff inconsistency undercut luxury positioning.

How it stacks up

  • Rated 3.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 29% of the businesses in this directory.

What keeps coming up

friendly staffclean groundspoolHas hot tubbug issuesquietmaintenance crewmoldleasing office staffconvenient location

How we scored this

How We Score
Star rating 0
Review volume 81
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
31
4
6
3
4
2
6
1
26

FAQ

What are the main amenities at The Brook?
Pool, hot tub, onsite maintenance, free parking lot, and wheelchair-accessible entrances and parking.
Are pets allowed?
Yes, the property is pet-friendly.
Does pest control come regularly?
The property offers pest control, but recent reviews report it comes only once weekly even after work orders are submitted, and residents have reported ongoing rat and roach infestations.
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Last updated 2026-09-08