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The Brook Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 74 Google reviews · How we rank ›

3.2(74) 56 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Brook Apartments
Location
South River City, Austin
Service
Luxury Apartments
Reviews
74
Best for
Price-conscious renters willing to tolerate maintenance delays and property upkeep issues for access to affordable Austin housing in a quiet area.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

The Brook divides starkly along management stability. Five-star reviewers praise Alicia's personal attention, the grounds' greenery, and quiet location near Travis Heights. One-star reviews paint a property in decline: rat infestation despite weekly pest control, months of stalled construction with test-painted buildings, half-finished roofing, and office staff ranging from genuinely welcoming to reportedly rude and dismissive. Recent complaints note staff rudeness worsened after leadership changes, neglected common areas (trash in the creek, unstocked dog waste stations), and slow maintenance even for serious issues like hot water outages.

Recent shift: Leadership change appears to have shifted staff culture negatively; reviewers note a decline in professionalism and responsiveness post-leadership change, with specific reference to management changes after a staff member named Shirley left.

Praised for
  • friendly and attentive office staff (when consistent)
  • affordable pricing for location
  • well-maintained grounds and greenery
  • quiet neighborhood setting
  • helpful leasing and maintenance teams
Watch-outs
  • pest problems (rats and bugs) with slow pest control response
  • property neglect including half-painted buildings, uncompleted roofing work, rotting wood
  • inconsistent and sometimes rude staff behavior
  • poor maintenance responsiveness and speed
  • lack of proactive communication on outages
responsive-managementpoor-communicationwell-maintainedpest-problemsfriendly-staffslow-maintenancegood-valuequiet-community
Best for: Price-conscious renters willing to tolerate maintenance delays and property upkeep issues for access to affordable Austin housing in a quiet area.
Think twice if: Property has ongoing pest and construction issues, maintenance is slow, and office staff quality varies significantly; recent reviews flag rudeness and poor communication on building-wide problems.

What this place gets right

  • low pricing relative to location and amenities
  • quiet Travis Heights neighborhood setting
  • pool and hot tub on-site
  • some staff provide detailed, attentive service

Before you tour or apply

  • Alicia named as consistently helpful and attentive in positive reviews; other named staff (Michelle, Giovanni, Felicia, Natasha) mentioned negatively in recent complaints
  • pest control visits once weekly despite work orders
  • roofing project halted following construction worker death; materials still on grounds
  • exterior painting test-patched but incomplete for months
  • dog waste stations remain unstocked
  • pool is large and amenity is praised
  • free parking lot and wheelchair-accessible entrance and parking available

Resident ratings

Luxury Apartments
Mixed: praised for quiet location, greenery, and amenities (pool, hot tub), but undermined by ongoing pest issues, construction neglect, and inconsistent staff professionalism; pricing described as affordable for the area rather than premium.

How it stacks up

  • Rated 3.2 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 30% of the businesses in this directory.

What keeps coming up

friendly staffclean groundspoolHas hot tubbug issuesquietmaintenance crewmoldleasing office staffconvenient location

How we scored this

How We Score
Star rating 0
Review volume 81
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
32
4
6
3
4
2
6
1
26

FAQ

Is pest control included?
Yes, pest control is included, but services are scheduled once weekly and may not respond to individual work orders promptly. Recent reviews report ongoing rat and bug issues despite this service.
Are pets allowed?
Yes, pets are welcome. The property has dog waste stations, though recent reviews note these are not consistently restocked and waste accumulates on the grounds.
Can I book a tour online?
The property lists scheduled tours on their website, but one recent reviewer reported an online booking was lost in their system and staff appeared uninterested in rescheduling or showing available units.
Request a quote

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Last updated 2026-09-22