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Aria Grand

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 64 Google reviews · How we rank ›

3.4(64) 54 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Aria Grand
Location
South River City, Austin
Service
Luxury Apartments
Reviews
64
Best for
Professionals prioritizing downtown commute who can secure a parking spot early and tolerate operational friction.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Aria Grand divides sharply. Five-star reviews praise Amy at the leasing desk for smooth, fast approvals and genuine care; the apartments themselves are described as clean and well-placed near downtown. One-star reviews paint a starkly different picture: elevators break regularly, parking fills by early evening with aggressive towing, packages vanish within hours, break-ins are common, roaches are widespread, and the office becomes unreachable after move-in. Billing gets tangled. The neighborhood itself (Riverside Drive) draws concern about safety and transient activity.

Praised for
  • Amy's customer service and move-in help
  • location near downtown and Riverside
  • clean, modern units
  • fast approvals and responsive staff during leasing
Watch-outs
  • chronic elevator breakdowns and resident entrapment
  • severe parking shortage with aggressive towing
  • package theft and security perimeter failures
  • unresponsive management outside of leasing; unreachable office
  • roach infestation across property
  • billing errors and late fees on unclear charges
  • car break-ins and property crime
  • noisy environment (weed smell, fire alarms)
responsive-managementpoor-communicationwell-maintainedparking-issuespest-problemsunresponsive-maintenancesafe-securepackage-theftfriendly-staff
Best for: Professionals prioritizing downtown commute who can secure a parking spot early and tolerate operational friction.
Think twice if: Sensitive to noise, crime, or unresponsive landlords; families with deliveries; residents needing reliable utilities or pest-free environment.

What this place gets right

  • leasing manager Amy praised for fast approvals and attentive service
  • proximity to downtown Austin
  • Energy Star appliances and modern finishes
  • clubhouse and fitness center

Before you tour or apply

  • Amy (leasing manager) consistently praised for expedited approvals and moving residents in within 48 hours
  • elevators reportedly broken 50% of the time with incidents of residents trapped inside
  • towing fee stated at $321
  • late rent fees reported as 10% of monthly rent (approximately $200 depending on unit)
  • parking insufficient; visitor spots filled by 6 p.m.
  • packages stolen from lockers; residents report theft within hours
  • water billing errors accumulate over months, triggering triple bills with late fees
  • roach complaints span multiple years with no resolution

Resident ratings

Luxury Apartments
leasing experience smooth and welcoming, but post-move-in operations deteriorate sharply; units clean but surrounding property issues and security gaps undermine luxury positioning

How it stacks up

  • Rated 3.4 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 26% of the businesses in this directory.

What keeps coming up

broken elevatorsproximity to downtownbeautiful apartmentsclean atmosphereresident carecommunity improvementspolite staffproperty maintenanceproperty managementlocation

How we scored this

How We Score
Star rating 5
Review volume 79
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Breaking down the ratings

5
35
4
3
3
3
2
1
1
22

FAQ

How fast can I move in?
Leasing manager Amy has approved and moved residents in within 48 hours according to multiple reviews.
What's the parking situation?
Limited spaces; visitor spots typically full by 6 p.m. Towing is enforced at $321 per incident. No street parking available.
Are packages secure?
Package lockers exist but theft is frequent. Reviewers report packages disappear within hours despite lockers being on-site.
Request a quote

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Last updated 2026-09-22