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The Arts Apartments At South Austin

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 117 Google reviews · How we rank ›

4.1(117) 67 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly ApartmentsTownhome & Garden-Style Communities
The Arts Apartments At South Austin
Location
West Congress, Austin
Services
Pet-Friendly Apartments, Townhome & Garden-Style Communities
Reviews
117
Ranking
#166 in Pet-Friendly Apartments
Best for
Pet owners seeking a dog-friendly complex with responsive maintenance and walkable location near downtown Austin.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

For years, residents stayed put because of a tight-knit, well-managed community where maintenance arrived in minutes and staff like Emilee built real relationships. The complex felt safe, neighbors were respectful, and the gym and dog park gave you reason to stick around.

Recent management turnover has reversed this entirely. Multiple long-term residents report a sharp slide into break-ins, weed smoking outside units, drug dealing, and homeless camps inside the gates. Cameras went up but problems persist. Several reviews specifically mourn losing key managers, suggesting corporate decisions have gutted what made this place work.

Praised for
  • responsive maintenance
  • friendly staff and neighbors
  • gated and secure (historically)
  • dog park and amenities
  • reasonable prices for location
Watch-outs
  • recent safety decline and break-ins
  • management upheaval and loss of key staff
  • homeless encampments and drug activity
  • gate code sharing and boundary issues
  • dog park upkeep and loose dogs
responsive-managementfriendly-staffsafe-securepoor-communicationunresponsive-maintenance
Best for: Pet owners seeking a dog-friendly complex with responsive maintenance and walkable location near downtown Austin.
Think twice if: Recent residents report rising break-ins, unsecured gates, and drug activity; staff departures suggest ongoing management instability.

What this place gets right

  • on-call maintenance (often under 20 minutes)
  • dog park and fitness studio
  • gated community near downtown Congress
  • small community feel

Before you tour or apply

  • Maintenance responds in under 20 minutes to requests
  • Dog park present but upkeep inconsistent
  • Gym recently renovated
  • Long-serving manager Emilee was fired; multiple residents cite this as turning point for property decline
  • Leasing staff Brenda, Ariel, Ianna, and Jen mentioned positively in reviews from earlier periods

Resident ratings

Pet-Friendly Apartments
Dog park available but some residents report inconsistent cleanup; loose dogs mentioned as concern in recent negative reviews.

How it stacks up

  • Rated 4.1 against a 4.02 average across the 690 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 45% of the businesses in this directory.

What keeps coming up

dog parkfriendly neighborsgated communityclean complexmonthly eventsheater repairlandscapingmaintenance teamquick response timerenovations

How we scored this

How We Score
Star rating 39
Review volume 90
Review recency 99
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
77
4
14
3
4
2
3
1
19

FAQ

How quickly does maintenance respond?
Residents report maintenance arrivals in 10-20 minutes for service requests, though this may reflect the period before recent staff changes.
Is there a dog park?
Yes, the complex has a dog park. One reviewer noted it could use more upkeep regarding pet waste cleanup.
What is the rent range?
One bedrooms start at $1,174 and go up to $1,862. Two-bedroom options range from $1,298 to $2,141, depending on unit type.
Request a quote

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Most residents praise the leasing team-particularly Airian, Priscilla, and Will-for attentive help through the application and move-in process, and the property itself for its clean, modern look and amenities like the pool and gym. However, several long-term residents and recent applicants report serious issues: slow communication (taking 4+ emails for basic responses), management approving applicants for units already rented, pest infestations (roaches and ants), and inconsistent hallway maintenance. These problems suggest the business excels at first impressions but struggles with ongoing operations and accountability.

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Sur512
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The leasing team earns consistent praise for helpfulness during tours and the signing process, with staff like Rashod, Miriam, and Diane singled out by name. Once moved in, however, residents face a stark divide: apartments themselves are well-finished, but maintenance failures and safety issues dominate complaints. Mold appears repeatedly, appliances break within weeks, and residents report the management becomes distant. Broken elevators, non-functional gym equipment, pool neglect, and lack of security (homeless individuals entering buildings, cars broken into) underscore a pattern of deferred upkeep despite amenity fees. Communication deteriorates sharply post-move-in: calls route through an AI system, emails go unanswered for days, and emergency maintenance is slow or unresponsive. Management's responsiveness to specific residents (one reviewer noted Rashod's urgent response to harassment) suggests selective attention rather than systematic care. The building itself appears divided in quality and security, with the south building cited as particularly neglected. For renters on a budget, monthly charges for non-working amenities compound frustration. Former residents also report difficulty obtaining proof-of-residency documents for future applications.

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Last updated 2026-09-08