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Terrace at Walnut Creek

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 264 Google reviews · How we rank ›

3.9(264) 72 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Section 8 Housing
Terrace at Walnut Creek
Service
Affordable & Section 8 Housing
Reviews
264

What we found

Theresa Jackson's consistent one-on-one attention has earned the leasing office a strong reputation; residents describe effortless move-ins and ongoing support, even for non-English speakers. Maintenance responds quickly to requests and staff keep long tenure, but applicants report rigid office hours and some walk through common areas finding them dingy.

Pricing ranges from $899 for a one-bedroom to $1,699 for a four-bedroom. The property sits near major highway access in east Austin and welcomes dogs. A handful of negative reviews cite the application process as difficult and inflexible.

Praised for
  • staff warmth and personal attention
  • fast maintenance response
  • affordable pricing
  • smooth leasing process with key staff
Watch-outs
  • inflexible application hours
  • common areas not well maintained
responsive-managementfriendly-staffgood-value
Best for: Families and non-English speakers seeking affordability with attentive staff support.
Think twice if: Application process runs strict office hours only; some report finding common areas dingy during property walk-throughs.

What this place gets right

  • strong leasing team led by Theresa Jackson
  • quick maintenance turnaround
  • genuinely affordable rentals

Before you tour or apply

  • Theresa Jackson (leasing office) noted repeatedly for patient, multilingual support and follow-up
  • Maintenance responds within minutes to pest control requests
  • Staff including Kim and Theresa have been long-term employees
  • Maintenance team actively involved in turnovers

Resident ratings

Affordable & Section 8 Housing
Renters call pricing affordable and appreciate fast maintenance and personal leasing support; some struggled with application accessibility.

How it stacks up

  • Rated 3.9 against a 3.93 average across the 213 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

What keeps coming up

family friendlyaffordable apartmentsspacious apartmentsfast maintenancereliable stafflayoutdishwasherinformative staffpaperwork processsweet staff

How we scored this

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Rating breakdown

5
176
4
11
3
10
2
3
1
64

FAQ

How quickly does maintenance respond?
One reviewer reported a pest control issue resolved within two minutes of submitting a request.
What are the application hours?
Reviewers cite inflexible office hours as a barrier; the business website does not list extended application windows.
Are there pet-friendly units?
Yes, the property welcomes dogs according to Google attributes.

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Staff consistently earn five stars for moving you through the lease signing quickly and treating prospects with genuine care, especially a leasing specialist named Christian who appears in ten reviews. Once you move in, however, residents report living behind walls so thin you hear neighbors' footsteps and shower doors, coupled with maintenance problems (water heater, AC electrical issues, unusable showers) that persist despite multiple visits. Community issues compound the building quality: unsupervised children, theft, litter in common areas, marijuana odor, and noise that reviewers say undermines their health and quality of life within weeks of moving in. Leases carry steep early-exit costs, sometimes quoted differently at signing versus enforcement. A small group of reviews credit the maintenance team's effort and celebrate spacious floor plans, but the dominant complaint from longer-term residents is that the complex feels neglected despite affordable pricing, leaving families who moved here for value feeling trapped.

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Ascent North

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Ascent North splits sharply along staff lines. The maintenance crew, led by Dave, earns consistent praise for speed and care; leasing staff like Magdalena and AJ get similar marks when present. Yet persistent structural failures dominate: AC units fail repeatedly with months-long repair waits, roaches persist despite treatment requests, management ignores complaints and refuses rent concessions, and amenities (gym, mailboxes, gates, dog park) remain broken. One reviewer lost $500 to a week-long fridge outage and received only a $150 refund never paid. A 2026 update notes AC out since June with no timeline. Newest leadership (Patricia, Amanda) shows early improvement, but older complaints about unresponsiveness and mold suggest systemic issues persist. Floor plans and rent value attract residents; location helps too. But the gap between what gets fixed quickly (initial AC on move-in, plumbing) and what languishes (chronic AC, pest control follow-ups, unit-level repairs) reveals a pattern. Tenants report management passes accountability upward, corporate stays silent, and the office often doesn't answer phones. Those in stable units praise value; those in problem buildings describe a nightmare of neglect.

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Most residents report a welcoming community with standout leasing agents (Diana, Elena, Chante) and responsive maintenance staff who handle repairs the same day. A vocal minority struggle with amenity closures (pool shutdowns mid-summer), rent exceeding $2,000 with added fees totaling $200+, and noise complaints unresolved by management.

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Last updated 2026-07-17