Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.
Living at Su Casa often means excellent emergency maintenance and a close community feel, but management's office is hard to reach and slow to help with complex problems. The maintenance team, especially Alex, consistently earns praise for speed and kindness. Unfortunately, theft and vandalism are recurring problems, and residents report that the leasing office denies claims, ignores written requests, and charges fees without clear notice.
Staff like Liz and Albaro draw consistent praise for responsiveness and kindness, and residents value the quiet setting and pet-friendly design with well-maintained grounds. However, office availability is spotty, towing practices anger drivers, and one long-term resident reported cockroaches and felt misled on rental law questions.
Residents praise maintenance crews for lightning-fast repairs and genuine friendliness. Alex, Cory, and Roberto fix problems same-day or within 72 hours; staff like Texie in the office take concerns seriously. The trade-off: it's an older complex, and security is a real problem. Bike and car theft happen regularly with no guard or cameras, management won't fund them, and transients roam the property. One tenant with an 8-year lease calls it a bargain for square footage near campus, despite persistent weed smell and aging infrastructure.
Frank and Yailien's recent leadership has drawn consistent praise for friendliness and responsiveness, with residents noting clean spaces and fast maintenance turnarounds. However, this turnaround masks a long history of neglect: older reviews document rats in walls, roach and bed bug infestations, broken mailboxes, and a pool shut down by city health authorities-complaints that lingered for years under prior management. The property sits at a crossroads. Five-star reviewers from the last year credit Harbor Group's improvements and pest control efforts. Older one- and two-star reviews from the same location describe hazardous conditions and management indifference. The 51% five-star, 39% one-star split reflects two different eras of the same complex.
Last updated 2026-09-08
