Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.
Residents praise maintenance crews for lightning-fast repairs and genuine friendliness. Alex, Cory, and Roberto fix problems same-day or within 72 hours; staff like Texie in the office take concerns seriously. The trade-off: it's an older complex, and security is a real problem. Bike and car theft happen regularly with no guard or cameras, management won't fund them, and transients roam the property. One tenant with an 8-year lease calls it a bargain for square footage near campus, despite persistent weed smell and aging infrastructure.
Staff like Liz and Albaro draw consistent praise for responsiveness and kindness, and residents value the quiet setting and pet-friendly design with well-maintained grounds. However, office availability is spotty, towing practices anger drivers, and one long-term resident reported cockroaches and felt misled on rental law questions.
Move-in runs smooth thanks to patient staff like Melissa and Tatiana who handle applications and tours thoroughly, and day-to-day maintenance here earns real praise. Antonio and his crew respond quickly to repair requests and keep units and grounds in good shape. The North Loop location, spacious layouts, and amenities (pool, gym, green space) appeal especially to dog owners and families. A persistent friction: elevator breakdowns have stretched for months with poor communication and no rent relief offered, and management has turned over often enough to frustrate long-term residents. Front office responsiveness improves under current leadership but remains spotty. Deposits have taken time to return. Location and value win out for many, but upkeep consistency lags behind the sales pitch.
Frank and Yailien's recent leadership has drawn consistent praise for friendliness and responsiveness, with residents noting clean spaces and fast maintenance turnarounds. However, this turnaround masks a long history of neglect: older reviews document rats in walls, roach and bed bug infestations, broken mailboxes, and a pool shut down by city health authorities-complaints that lingered for years under prior management. The property sits at a crossroads. Five-star reviewers from the last year credit Harbor Group's improvements and pest control efforts. Older one- and two-star reviews from the same location describe hazardous conditions and management indifference. The 51% five-star, 39% one-star split reflects two different eras of the same complex.
Last updated 2026-09-08
