Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call

Stonelake at the Arboretum

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 319 Google reviews · How we rank ›

4.3(319) 73 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingLuxury ApartmentsPet-Friendly Apartments
Stonelake at the Arboretum
Location
North Burnet–Gateway, Austin
Services
Student Housing, Luxury Apartments, Pet-Friendly Apartments
Reviews
319
Ranking
#47 in Student Housing
Best for
Young professionals and students valuing location, staff warmth, and community amenities over budget.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Staff like Daniel and Yvonne deliver warm, attentive service during leasing and move-in. Many residents praise quick maintenance response and a clean, peaceful setting near shops and restaurants. However, significant concerns surface: residents report unaddressed black mold, broken gates for months, filthy hallways, and unsettling behavior from maintenance workers that discourages reporting issues. High rents paired with aging buildings and security lapses leave some feeling the value has slipped.

Management's record is uneven. Alfredo and Yvonne demonstrate genuine care, but reports of discriminatory staff conduct, slow action on serious defects, and a property manager (Kate) deemed unfit by at least one long-term tenant suggest inconsistency at the leadership level. For those prioritizing location and staff warmth, it works; for those needing reassurance about safety, upkeep, or affordability, proceed with caution.

Praised for
  • responsive and friendly leasing staff (Daniel, Yvonne, Amanda)
  • maintenance team responsive and thorough
  • clean, well-maintained community
  • convenient Northeast Austin location near dining and shopping
  • strong sense of community and staff care
Watch-outs
  • serious maintenance backlog and poor response (black mold, gate failures)
  • safety concerns about maintenance staff behavior
  • high pricing relative to building age and condition
  • dirty common areas and staircases
  • security issues (catalytic converter theft, broken gates)
responsive-managementfriendly-staffwell-maintainedclean-common-areasslow-maintenanceoverpricedsafe-secure
Best for: Young professionals and students valuing location, staff warmth, and community amenities over budget.
Think twice if: You need guaranteed safety, low crime prevention, or affordable rents. Report maintenance failures, aging buildings, and security lapses (broken gates, theft) are recurring concerns.

What this place gets right

  • Personable leasing team (Daniel, Yvonne, Amanda) praised for attentiveness
  • Responsive maintenance when engaged (Alfredo noted for follow-up care)
  • Close to University of Texas, The Domain, shopping, and restaurants
  • Wide on-site amenities including pools, fitness, business center

Before you tour or apply

  • Leasing agents Daniel, Yvonne, and Amanda noted for responsiveness and welcome gestures
  • Maintenance technician Alfredo praised for follow-up care and professionalism
  • Property manager Kate criticized by tenants as misfit for senior role
  • Reported black mold in building 8 and other structures unresolved
  • Broken security gates 75-80% of year according to one three-year resident
  • Dirty stairwells, landings, and hallways reported despite claims of clean common areas
  • Staff allegations of racism and misconduct during pandemic cited

Resident ratings

Student Housing
Good leasing support and location near UT; safety and maintenance concerns offset appeal.
Luxury Apartments
Positioned as upscale but residents cite aging interiors and high rents relative to condition and security failures.
Pet-Friendly Apartments
Residents mention dog park nearby; no reviews directly address pet policy.

How it stacks up

  • Rated 4.3 against a 3.98 average across the 247 student housing businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

How We Score
Star rating 52
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
236
4
23
3
9
2
13
1
38

FAQ

What is the deposit amount?
According to their website, the deposit is $99 with approved credit.
How close is this to UT and The Domain?
The business states it is 15 minutes from both UT Austin and The Domain shopping center, and walking distance to Whole Foods and Regal Theater.
What on-site amenities are available?
Swimming pools, fitness facility, clubhouse, coffee bar, business center, sand volleyball court, and poolside grills.
Request a quote

Similar apartment complexes nearby

Saison North
61

Saison North

3.8(66)✓ Google-verified

Saison North divides residents sharply. Those who move in praise the leasing team, especially Elle B. and Marlene, for going above and beyond with applications and problem-solving. The property itself is clean, close to shopping, and safe. But a vocal group reports a crippling parking shortage that forces residents to wait hours or risk $300+ towing fees. Complaints about on-site and corporate management falling silent on issues, inconsistent staff answers, and thin walls add weight to claims the complex is over-built. Maintenance stands out as genuinely responsive, but the fundamental mismatch between units and parking has soured the stay for night-shift workers and late arrivals.

Luxury Apartments
View profile
Reserve at the Arboretum
79

Reserve at the Arboretum

4.4(393)✓ Google-verifiedPublishes prices

Residents consistently praise the leasing and maintenance teams, especially Ashton, Tyler, and Emily, for making move-in painless and ongoing issues quick to resolve. Units are thoughtfully designed, amenities stay clean and open late, and most people feel at home here. However, lease violations go unenforced for some residents, causing noise problems on lower floors. Dog waste, cigarette odors in hallways, and a month-long package locker outage have frustrated occupants. The office staff earn trust, but property management's inconsistency undermines the experience for those affected.

Pet-Friendly ApartmentsLuxury Apartments
View profile
Marquis at Great Hills
76

Marquis at Great Hills

4.1(286)✓ Google-verified

Residents consistently praise the quiet, tree-filled setting and responsive staff who handle maintenance requests within hours. The complex sits near major retailers, restaurants, and Gateway Shopping Center, with standout amenities including a resort-style pool, gym, parking garage, and car wash station. Longtime tenants report strong relationships with management, particularly naming staff members Diana and Will at the leasing office and Antonio on maintenance. Most cite convenient access to downtown (roughly 15 minutes) and appreciate the blend of urban proximity and community feel. A few mention pricing could be more competitive, though most balance cost against the location and service quality.

Student Housing
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22