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Saison North

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 66 Google reviews · How we rank ›

3.8(66) 61 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Saison North
Location
North Burnet–Gateway, Austin
Service
Luxury Apartments
Reviews
66
Ranking
#428 in Luxury Apartments
Best for
Residents working day shifts with flexible or daytime parking needs; families valuing proximity to shopping.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Saison North divides residents sharply. Those who move in praise the leasing team, especially Elle B. and Marlene, for going above and beyond with applications and problem-solving. The property itself is clean, close to shopping, and safe.

But a vocal group reports a crippling parking shortage that forces residents to wait hours or risk $300+ towing fees. Complaints about on-site and corporate management falling silent on issues, inconsistent staff answers, and thin walls add weight to claims the complex is over-built. Maintenance stands out as genuinely responsive, but the fundamental mismatch between units and parking has soured the stay for night-shift workers and late arrivals.

Praised for
  • responsive staff, especially Elle B.
  • clean property and units
  • convenient location near shopping and schools
  • professional leasing process
  • attentive maintenance team
Watch-outs
  • severe parking shortage; towing cars from full lots
  • unresponsive on-site and property management
  • inconsistent information from staff
  • over-occupied with too many units
  • poor sound insulation between units
responsive-managementpoor-communicationwell-maintainedsafe-secureparking-issuesunresponsive-maintenanceclean-common-areas
Best for: Residents working day shifts with flexible or daytime parking needs; families valuing proximity to shopping.
Think twice if: You work night shifts or arrive home late; parking fills after 10 pm and wait times can exceed three hours.

What this place gets right

  • Staff leasing team goes above and beyond during move-in
  • Clean, well-maintained units and grounds
  • Safe location minutes from shopping and schools

Before you tour or apply

  • Elle B. (leasing agent): handles applications, follow-up work orders, and problem-solving; praised by multiple residents for staying after hours and thorough communication
  • Marlene (community manager): noted for patient tours and supportive onsite demeanor
  • Misty Hernandez (regional property supervisor): assists with gym access and equipment issues
  • Ernesto Santillan (move-in coordinator): praised for move-in support
  • Maintenance team consistently praised as responsive
  • Vehicle towing incidents documented; A&A Wrecker Service charged $361 per tow
  • Property management company: Accolade Property Management (Coppell, TX); residents report slow response and lack of follow-up on complaints
  • Parking shortage reported regularly after 10 pm; residents report waiting 1–3+ hours for spaces

Resident ratings

Luxury Apartments
Leasing and move-in process praised for attentiveness and professionalism; on-site management and parking capacity do not match luxury expectations.

How it stacks up

  • Rated 3.8 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 27% of the businesses in this directory.

What keeps coming up

brand new apartmentsclean propertyquietkind staffconvenient locationeasy processcreating comfortbeautiful complexnice and patient managerhelpfulness

How we scored this

How We Score
Star rating 24
Review volume 79
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
42
4
5
3
2
2
1
1
16

FAQ

What is the parking situation?
Multiple residents report severe shortages after 10 pm, with waits of 1–3+ hours for available spaces. Unauthorized parking areas are subject to towing at resident expense (documented at $361). The property acknowledges parking rules but does not offset towing costs.
Who should I speak with if I have leasing questions?
Elle B. is named by multiple residents as a responsive leasing agent who handles applications, answers questions, and follows up on work orders. Marlene is the current community manager praised for attentive tours and communication.
Are the apartments newly built?
Reviews mention the property as 'brand new' and units as not previously occupied, though exact build date is not stated in reviews. One resident noted their unit had never been lived in before move-in.
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Last updated 2026-09-22