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Saison North

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 65 Google reviews · How we rank ›

4.0(65) 65 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Saison North
Service
Luxury Apartments
Reviews
65

What we found

Saison North excels with attentive leasing staff who walk residents through the application and move-in process, clean new units, and a location minutes from The Domain and major retailers. The property suffers from chronic late-night parking shortages that leave residents waiting hours for spots or facing $360+ towing fees, and management has not resolved the issue despite resident complaints.

Staff turnover in management roles is frequent, though newer leaders like Marlene have impressed residents. Regional supervisor Misty Hernandez and leasing agents Elle B. and Ernesto Santillan are consistently praised for speed and professionalism. A handful of residents have encountered overwhelmed front desk staff, but the majority report smooth, stress-free interactions.

Recent shift: In June 2026, one long-term resident escalated their parking complaint after a vehicle was towed; management acknowledged the complaint but has not implemented visible solutions as of the review date.

Praised for
  • professional leasing staff (Elle, Marlene, Ernesto)
  • clean property and new apartments
  • convenient location near shopping and Domain
  • quick resolution of maintenance issues
  • welcoming move-in experience
Watch-outs
  • severe late-night parking shortages and towing
  • inconsistent front desk service
  • high staff turnover in management
  • lack of management follow-up on complaints
responsive-managementwell-maintainedclean-common-areasgood-valuefriendly-staffparking-issues
Best for: professionals seeking new construction near shopping and employment hubs who park during business hours
Think twice if: you work night shifts or return home late regularly; parking becomes critically full after 10 PM and residents report waiting 3+ hours to find spots

What this place gets right

  • brand-new units with high-end finishes
  • attentive leasing team (Elle, Marlene, Ernesto named repeatedly)
  • prime location minutes from The Domain and major retailers
  • responsive maintenance and work order follow-up

Before you tour or apply

  • Elle B., leasing agent, praised for thorough tours, proactive work order follow-up, and availability outside standard hours
  • Marlene, community manager, noted for warm customer service and move-in support
  • Ernesto Santillan, move-in specialist, praised for flawless process
  • Misty Hernandez, regional supervisor, handles facility access issues quickly
  • One resident waited 3+ hours for parking at 2:20 AM and again 3+ hours on another night; vehicle was towed with $361 recovery fee for parking in unauthorized area due to lot being full
  • Management has not addressed recurring parking shortage or assisted with towing fees despite resident complaints

Resident ratings

Luxury Apartments
new, clean units with premium finishes and thoughtful move-in process from leasing team, but chronic parking shortage undermines the luxury experience

How it stacks up

  • Rated 4 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 23% of the businesses in this directory.

What keeps coming up

brand new apartmentsclean propertyquietkind staffconvenient locationeasy processcreating comfortbeautiful complexnice and patient managerhelpfulness

How we scored this

How We Score
Star rating 33
Review volume 79
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
43
4
5
3
2
2
1
1
14

FAQ

Is parking guaranteed at Saison North?
No. Residents report the lot fills completely after 10 PM, and some have waited 3+ hours to find spaces. Late-night visitors risk towing from unauthorized areas.
Who handles the leasing process?
Elle B., Marlene, and Ernesto Santillan are named as standout leasing staff. Reviews note they offer thorough tours, answer questions, and walk residents through applications.
How quickly are maintenance requests addressed?
Multiple residents report fast professional resolution. One resident received emails and phone updates on work orders, including items she did not follow up on.
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Last updated 2026-07-17