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Reserve at the Arboretum

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 390 Google reviews · How we rank ›

4.4(390) 79 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Reserve at the Arboretum
Location
North Burnet–Gateway, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
390
Ranking
#33 in Luxury Apartments
Best for
Professionals and families seeking quality apartments with responsive staff and pet-friendly amenities in North Austin.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Staff like Ashton, Tyler, Emily, and maintenance techs earn consistent praise for responsiveness and going beyond the job. Units feel spacious despite modest square footage, walls block noise well, and 24-hour amenities draw approval. However, noise complaints from inconsistent enforcement, hallway odors, and pet waste issues suggest management does not respond equally to all resident concerns.

Recent residents report quick maintenance response times and community events that foster belonging. Long-term tenants (six years) stay loyal to the location and building quality. Pet-friendly amenities and nature trails support the appeal, though the locker system's repeated breakdowns have left packages vulnerable and orders inaccessible.

Praised for
  • responsive leasing and maintenance staff
  • well-built units with good sound insulation
  • thoughtfully designed layouts
  • clean amenities open 24 hours
  • strong community events and activities
Watch-outs
  • inconsistent noise enforcement and lease compliance
  • pet waste in common areas
  • cigarette smell in hallways at night
  • Amazon locker outages affecting delivery access
responsive-managementfriendly-staffwell-maintainedclean-common-areasgreat-amenitiesquiet-communitygood-value
Best for: Professionals and families seeking quality apartments with responsive staff and pet-friendly amenities in North Austin.
Think twice if: Noise-sensitive residents should verify lease enforcement track record; some report months without action on disturbances.

What this place gets right

  • Staff responsiveness and personal attention by name
  • Soundproof units with thoughtful layouts
  • 24-hour amenities including fitness center and pool
  • Long-term tenant retention and community events

Before you tour or apply

  • Leasing staff Ashton Carrington, Tyler, and Emily widely named for responsiveness and professionalism
  • Maintenance tech Lee provides emergency repairs at late hours
  • Units feature sound-dampening walls and efficient layouts
  • 24-hour amenities include fitness center, pool, and package lockers
  • Pet amenities include bark park and nature trails
  • Community hosts regular social events

Resident ratings

Luxury Apartments
Units praised for solid construction, noise insulation, thoughtful layouts, and premium finishes; price seen as fair for quality.
Pet-Friendly Apartments
Bark park and nature trails appreciated; pet rent and deposits clear, but hallway pet waste noted as ongoing issue.

How it stacks up

  • Rated 4.4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How we scored this

How We Score
Star rating 58
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Breaking down the ratings

5
314
4
19
3
9
2
5
1
43

FAQ

How quickly does maintenance respond to emergencies?
Same-night emergency repairs are available; one resident reported a tech arriving late at night for an AC failure.
What is the total pet cost?
One-time fee $300, refundable deposit $200, and monthly rent $25 per pet, plus $250 admin fee.
How far is it from Downtown Austin?
The business states approximately 20 minutes from downtown.
Request a quote

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Last updated 2026-09-08