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Reserve at the Arboretum

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 393 Google reviews · How we rank ›

4.4(393) 79 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly ApartmentsLuxury Apartments
Reserve at the Arboretum
Location
North Burnet–Gateway, Austin
Services
Pet-Friendly Apartments, Luxury Apartments
Reviews
393
Ranking
#28 in Pet-Friendly Apartments
Best for
Professionals and families seeking luxury finishes, community events, and responsive staff in a north Austin location.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Residents consistently praise the leasing and maintenance teams, especially Ashton, Tyler, and Emily, for making move-in painless and ongoing issues quick to resolve. Units are thoughtfully designed, amenities stay clean and open late, and most people feel at home here.

However, lease violations go unenforced for some residents, causing noise problems on lower floors. Dog waste, cigarette odors in hallways, and a month-long package locker outage have frustrated occupants. The office staff earn trust, but property management's inconsistency undermines the experience for those affected.

Praised for
  • responsive leasing staff (Ashton, Tyler, Emily named repeatedly)
  • fast and helpful maintenance
  • quality unit design and layout
  • clean amenities and common areas
  • strong sense of community
Watch-outs
  • noise and inconsistent lease enforcement
  • dog waste in common areas
  • cigarette smell at night
  • delayed package locker repairs
responsive-managementfriendly-staffwell-maintainedclean-common-areasgreat-amenitiesnoisy-neighborsslow-maintenance
Best for: Professionals and families seeking luxury finishes, community events, and responsive staff in a north Austin location.
Think twice if: Noise-sensitive residents should know lease violations go unegged for months; hallway cigarette smell and occasional dog waste reported.

What this place gets right

  • Leasing staff (Ashton, Tyler, Emily) go above and beyond with personalized service
  • Fast maintenance response, even emergency calls late at night
  • Well-designed units that feel spacious; quiet walls
  • 24-hour amenities and frequent community events

Before you tour or apply

  • Named leasing staff: Ashton, Tyler, Emily; maintenance staff Lee and George credited for emergency response
  • Maintenance responds quickly to issues (AC emergency late at night, general repairs)
  • One-bedroom deposit $300, two-bedroom deposit $400
  • Pet fee $300 one-time, pet deposit $200 refundable, pet rent $25 monthly
  • Amazon locker out of service for weeks (as of review date); secure mailroom available as backup

Resident ratings

Pet-Friendly Apartments
Bark park, 24-hour amenities praised; dog waste in hallways and stairwells reported as ongoing issue.
Luxury Apartments
Units are well-designed, thoughtfully laid out, and feel spacious; quality finishes and sound insulation exceed reviewer expectations for price.

How it stacks up

  • Rated 4.4 against a 4.02 average across the 692 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How we scored this

How We Score
Star rating 58
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Breaking down the ratings

5
317
4
19
3
9
2
5
1
43

FAQ

What are the pet fees and monthly rent at Reserve at the Arboretum?
One-time pet fee is $300, refundable pet deposit is $200, and monthly pet rent is $25. One-bedroom deposits are $300; two-bedroom deposits are $400.
Is maintenance available outside business hours?
Yes. A resident called late at night for an AC emergency and maintenance (Lee) responded the same night.
What amenities does the community offer?
The Reserve lists a fitness center, pool, bark park, business center, resident lounge, package lockers, grilling stations, and nature trails. Many amenities are open 24 hours.
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Last updated 2026-09-22