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Presidium Waterford Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 126 Google reviews · How we rank ›

4.5(126) 77 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Presidium Waterford Apartments
Location
North Burnet–Gateway, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
126
Ranking
#26 in Luxury Apartments
Best for
Professionals and families seeking luxury amenities and pet-friendly housing near The Domain.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Most residents praise the luxury finishes, resort-style amenities, and standout staff members like Blanca and Rachel who handle leasing and service requests with genuine care. Persistent complaints center on parking frustration (overcrowded, slow gate, narrow visibility), occasional maintenance delays despite claims of speed, and serious concerns from a small number of residents about security responsiveness and email communication gaps.

Praised for
  • friendly and responsive staff
  • luxury amenities and resort feel
  • fast maintenance and problem resolution
  • community events and sense of belonging
Watch-outs
  • slow elevators and parking issues
  • maintenance delays and inconsistent quality
  • poor communication and unresponsive management
  • security concerns and break-ins
responsive-managementfriendly-staffwell-maintainedparking-issuesslow-maintenancesafe-secure
Best for: Professionals and families seeking luxury amenities and pet-friendly housing near The Domain.
Think twice if: Parking and elevator congestion may frustrate you; email communication gaps reported despite claims of responsiveness.

What this place gets right

  • Luxury finishes and resort-style pool and grounds
  • Strong leasing team (Blanca, Rachel) who go above and beyond
  • Community events and resident engagement
  • Pet-friendly floor plans

Before you tour or apply

  • Blanca and Rachel named as exceptional leasing staff
  • Fire alarm battery change took 2 hours
  • Parking gate malfunctions reported multiple times
  • Security concerns including multiple break-ins reported by one resident
  • Speed bumps installed in garage without notice
  • Community events held regularly

Resident ratings

Luxury Apartments
Residents praise resort-style finishes, amenities, and hotel-like upkeep, though some question value given parking and maintenance concerns.
Pet-Friendly Apartments
Website lists pet-friendly apartments; reviews do not directly comment on pet policy or pet amenities.

How it stacks up

  • Rated 4.5 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

How we scored this

How We Score
Star rating 61
Review volume 91
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Breaking down the ratings

5
107
4
3
3
3
2
1
1
12

FAQ

What floor plans and prices are available?
Their website lists studios at $1299, one-bedrooms at $1559, and two-bedrooms at $2193 (all effective rates as stated).
Are there paid parking options?
Yes, paid parking is available. One reviewer noted that reserved spots remain empty at night when demand is high.
What amenities does the community have?
Resort-style pool, yoga lawn, outdoor cabanas, resident co-working lounge, and community events arranged by the management team.
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Most residents praise the brand-new finishes, resort-style amenities, and especially the staff's responsiveness and care. Miranda and Janelle, named by multiple reviewers, earn consistent credit for going above and beyond. Noise and security issues have surfaced, though management reportedly addressed the noise complaint quickly. Common problems include frequent elevator outages taking days to repair and slow, unreliable internet despite premium pricing. Residents on upper floors find broken elevators particularly frustrating. A few note trash in common areas and homeless individuals around the property. The leasing office closes before 6 pm, leaving no evening contact option.

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Luca Apartments
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Luca divides sharply. Five-star reviewers consistently praise the leasing team-especially Megan, Zakia, and Andre-for going above and beyond during sign-up and move-in, handling requests quickly and staying accessible. Many residents renew leases and cite clean amenities, good maintenance follow-up, and genuine staff warmth. One-star reviewers paint a different picture: chronic gate failures that invite theft, broken package lockers, noisy neighbors with weak soundproofing, and management indifference to complaints about trash, odors, and unresolved maintenance (including weeks-long construction disruptions). The divide appears to track tenure-newer, happy residents contrast with longer-tenants who say the property is deteriorating and management ignores accountability. The core tension is execution: stellar front-office service masks operational failures in security, upkeep, and complaint resolution. New residents praise the move-in experience; established ones report that enthusiasm does not extend to ongoing property care or crisis response.

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Staff at The Albright build genuine relationships with residents and go out of their way to help. Kelsey, Madelyn, Racheal, and others are named repeatedly for patience, professionalism, and personal attention. The property is clean and modern, with well-designed amenities and quick maintenance response. Pet owners feel particularly valued here. Yet some residents report serious quality issues: cabinets and flooring that fail quickly, inadequate mail security, thin walls, a cramped garage, and inconsistent building services. One long-term tenant noted the complex cuts corners in construction and ignores complaints. Noise, package theft, and security concerns have frustrated others. The gap between the polished touring experience and daily living reality appears real.

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Last updated 2026-09-08