What is the tour experience like?

Leasing staff (particularly Zakia, Andre, and Megan) conduct detailed, personalized tours tailored to resident needs with thorough answers about the area and unit features.

What amenities are available?

Fitness center, yoga studio, spin studio, pool with cabanas, social lounge, and coworking space on-site. Website also lists these, though some reviewers noted coffee stations and other amenities have been unmaintained or broken.

Are parking and guest spots available?

Multiple reviewers report guest parking lots are regularly full and access to additional spaces is limited. Planning guest visits around peak hours may be necessary.

Luca Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 145 Google reviews · How we rank ›

4.0(145) 66 composite score See reviews on Google ✓ Google-verified

Luxury ApartmentsPet-Friendly Apartments

Location: North Burnet–Gateway, Austin
Services: Luxury Apartments, Pet-Friendly Apartments
Reviews: 145
Ranking: #417 in Luxury Apartments
Best for: Move-in ready professionals seeking smooth leasing and new amenities; less suitable for those prioritizing long-term problem resolution.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

The leasing team earns consistent praise for thorough tours and genuine helpfulness, particularly staff members Zakia, Andre, and Megan. Yet long-term residents report a troubling split: recent movers and lease renewals highlight clean units, responsive office staff, and strong amenities, while others document recurring failures-broken gates enabling package theft, slow repairs, hallway trash, and poor communication during maintenance. One resident lived through weeks of uncoordinated construction in their unit with no clear timeline or proactive updates. The property attracts both devoted renters planning to stay and frustrated residents departing over safety and management accountability.

Newcomers tend to praise the initial tour and move-in experience. Residents with longer tenure or maintenance issues describe a pattern of office promises followed by silence, staff turnover, and cleanliness deterioration. The security concerns (homelessness, theft, break-ins) and trash management appear to stem from enforcement gaps rather than staff indifference, though residents expect a "luxury" property to solve these problems faster.

Praised for

responsive leasing staff (Zakia, Andre, Megan, Javier, Kayla)
thoughtful apartment tours and personalized service
well-maintained amenities and property appearance
friendly, professional management team
clean units and common areas

Watch-outs

poor noise insulation between units
unresponsive management to repair requests
package theft and car break-ins; broken security gates
trash and cleanliness issues in common areas
miscommunication on lease modifications and move-out charges
parking shortages
construction disruptions with poor coordination

responsive-managementpoor-communicationwell-maintainednoisy-neighborsclean-common-areaspest-problemsparking-issuesunresponsive-maintenancepackage-theftsafe-secure

Best for: Move-in ready professionals seeking smooth leasing and new amenities; less suitable for those prioritizing long-term problem resolution.

Think twice if: Sound isolation is weak between units. Security gates frequently malfunction. Repair communication and project coordination have been inconsistent. Management responsiveness appears to drop after lease signing.

What this place gets right

Attentive leasing staff known by name
Full-service on-site amenities (pool with cabanas, yoga, spin, coworking)
Well-appointed units in new community

Before you tour or apply

Staff members Zakia, Andre, Megan, Javier, and Kayla named in praise for leasing and renewal support
Security provided by MPG; gate breakages noted as partly resident-caused
Hotel reimbursement given for utility outages during construction
One resident endured 1+ month of uncoordinated interior water-damage restoration without clear scope or timeline
Apartment locators report high responsiveness from front-end team
Issue escalation to community manager has resulted in staff not receiving messages

Resident ratings

Luxury Apartments: Impressive leasing process and new finishes attract residents. Maintenance responsiveness and long-term accountability fall short of luxury expectations.
Pet-Friendly Apartments: One resident noted off-leash dogs and dog waste throughout property; management enforcement of pet policies unclear.

How it stacks up

Rated 4 against a 4.01 average across the 780 luxury apartments businesses listed here.
Has more Google reviews than 54% of the businesses in this directory.

What keeps coming up

helpful staffproximity to restaurantscommunity upkeepapartment tourspoolkind stafftrash disposalleasing processclean environmentdetailed tour

How we scored this

How We Score

Star rating 33

Review volume 94

Review recency 100

Review sentiment 44

Profile completeness 100

Verification 30

Breaking down the ratings

FAQ

What is the tour experience like?: Leasing staff (particularly Zakia, Andre, and Megan) conduct detailed, personalized tours tailored to resident needs with thorough answers about the area and unit features.
What amenities are available?: Fitness center, yoga studio, spin studio, pool with cabanas, social lounge, and coworking space on-site. Website also lists these, though some reviewers noted coffee stations and other amenities have been unmaintained or broken.
Are parking and guest spots available?: Multiple reviewers report guest parking lots are regularly full and access to additional spaces is limited. Planning guest visits around peak hours may be necessary.

Contact

Phone: +1855-939-0379
Website: https://www.livelucaapartments.com/
Address: 9100 Metric Blvd, Austin, TX 78758
Open in Google Maps

Attributes

has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_elevatorhas_fitness_centerhas_onsite_maintenancehas_private_outdoor_spacewelcomes_pets

Last verified 2026-09-22

Leasing office hours

Monday: 10:00-18:00
Tuesday: 10:00-18:00
Wednesday: 11:00-18:00
Thursday: 10:00-18:00
Friday: 10:00-18:00
Saturday: 10:00-17:00
Sunday: 12:00-17:00

As listed on Google.

Straight from their site

Services listed

Studio apartments1 bedroom apartments2 bedroom apartmentsFitness centerYoga studioSpin studioPool with cabanasSocial lounge

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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