Yes. The complex is pet-friendly and has a dog park on-site. However, residents report issues with off-leash dogs and dog waste in common areas, so confirm pet policies in your lease.

What amenities are available?

Fitness center, yoga studio, spin studio, pool with cabanas, social lounge, coworking space, and an on-site mini market. Reviewers note some amenities (coffee stations, lounge items) have been in disrepair.

Is package theft a concern?

Yes. Multiple recent reviews cite repeated package theft and broken package lockers. The community is transitioning to a new locker system and currently uses office pickup for security.

Luca Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 144 Google reviews · How we rank ›

4.0(144) 67 composite score See reviews on Google ✓ Google-verified

Luxury ApartmentsPet-Friendly Apartments

Location: North Burnet–Gateway, Austin
Services: Luxury Apartments, Pet-Friendly Apartments
Reviews: 144
Ranking: #388 in Luxury Apartments
Best for: Professionals and relocators seeking attentive customer service during lease sign-up and move-in.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Luca divides sharply. Five-star reviewers consistently praise the leasing team-especially Megan, Zakia, and Andre-for going above and beyond during sign-up and move-in, handling requests quickly and staying accessible. Many residents renew leases and cite clean amenities, good maintenance follow-up, and genuine staff warmth. One-star reviewers paint a different picture: chronic gate failures that invite theft, broken package lockers, noisy neighbors with weak soundproofing, and management indifference to complaints about trash, odors, and unresolved maintenance (including weeks-long construction disruptions). The divide appears to track tenure-newer, happy residents contrast with longer-tenants who say the property is deteriorating and management ignores accountability.

The core tension is execution: stellar front-office service masks operational failures in security, upkeep, and complaint resolution. New residents praise the move-in experience; established ones report that enthusiasm does not extend to ongoing property care or crisis response.

Praised for

Attentive, personable leasing staff (Zakia, Andre, Megan)
Well-maintained amenities and common areas
Quick, follow-up maintenance service
Welcoming community atmosphere and customer care

Watch-outs

Broken security gates and package theft
Poor soundproofing and noise from neighbors
Unresponsive management on maintenance issues
Sanitation problems: trash, odors, pest concerns

responsive-managementpoor-communicationwell-maintainednoisy-neighborsclean-common-areaspest-problemspackage-theftfriendly-staffslow-maintenancequiet-community

Best for: Professionals and relocators seeking attentive customer service during lease sign-up and move-in.

Think twice if: Sound sensitivity, security concerns, or need for rapid maintenance response-weak soundproofing, recurring gate/theft issues, and slow resolution on damage dominate complaints.

What this place gets right

Responsive, personable leasing and management team
Full suite of modern amenities (fitness, spin, yoga, pool)
Pet-friendly with on-site services

Before you tour or apply

Leasing staff: Zakia, Megan, Andre, Javier, Kayla consistently praised for responsiveness and detailed tours
Security company MPG handles on-site patrol
Maintenance contact Rodrigo noted for helpfulness
Recent transition to new package locker system; prior system had theft issues
On-site mini market for snacks
Construction disruptions lasting weeks, including utility shutoffs during hot weather

Resident ratings

Luxury Apartments: Front-office experience praised; property deterioration and management non-responsiveness on ongoing maintenance undercut luxury positioning.
Pet-Friendly Apartments: Pet amenities available (dog park mentioned), but off-leash dogs and dog-waste issues in common areas noted as problems.

How it stacks up

Rated 4 against a 4.01 average across the 777 luxury apartments businesses listed here.
Has more Google reviews than 53% of the businesses in this directory.

What keeps coming up

helpful staffproximity to restaurantscommunity upkeepapartment tourspoolkind stafftrash disposalleasing processclean environmentdetailed tour

How we scored this

How We Score

Star rating 33

Review volume 94

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Breaking down the ratings

FAQ

Do you allow pets?: Yes. The complex is pet-friendly and has a dog park on-site. However, residents report issues with off-leash dogs and dog waste in common areas, so confirm pet policies in your lease.
What amenities are available?: Fitness center, yoga studio, spin studio, pool with cabanas, social lounge, coworking space, and an on-site mini market. Reviewers note some amenities (coffee stations, lounge items) have been in disrepair.
Is package theft a concern?: Yes. Multiple recent reviews cite repeated package theft and broken package lockers. The community is transitioning to a new locker system and currently uses office pickup for security.

Contact

Phone: +1855-939-0379
Website: https://www.livelucaapartments.com/
Address: 9100 Metric Blvd, Austin, TX 78758
Open in Google Maps

Attributes

has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_elevatorhas_fitness_centerhas_onsite_maintenancehas_private_outdoor_spacewelcomes_pets

Last verified 2026-09-08

Leasing office hours

Monday: 10:00-18:00
Tuesday: 10:00-18:00
Wednesday: 11:00-18:00
Thursday: 10:00-18:00
Friday: 10:00-18:00
Saturday: 10:00-17:00
Sunday: 12:00-17:00

As listed on Google.

Straight from their site

Services listed

Studio apartments1 bedroom apartments2 bedroom apartmentsFitness centerYoga studioSpin studioPool with cabanasSocial lounge

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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