Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
Ekos City Heights Apartments logo

Ekos City Heights Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 71 Google reviews · How we rank ›

4.6(71) 79 composite score See reviews on Google ✓ Google-verified
Senior Living ApartmentsPet-Friendly Apartments
Ekos City Heights Apartments
Location
Franklin Park, Austin
Services
Senior Living Apartments, Pet-Friendly Apartments
Reviews
71
Best for
Seniors seeking supportive community with responsive staff and modern amenities

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Residents consistently praise staff members Sabrina, Veronica, and Desaray for guiding them through a seamless leasing and move-in process with patience and genuine care. The community culture feels welcoming, especially for seniors seeking a supportive environment with active management on-site.

One recurring maintenance concern surfaces: water damage appears on multiple floors. Despite this structural issue, newer management has made property upgrades that residents notice and appreciate, and amenities like the resort pool, fitness center, and community garden draw active participation.

Praised for
  • responsive leasing staff (Sabrina, Veronica, Desaray)
  • smooth application and move-in process
  • welcoming senior community and sense of belonging
  • on-site management presence and attentiveness
Watch-outs
  • water damage reported across multiple floors
responsive-managementfriendly-staffwell-maintainedquiet-community
Best for: Seniors seeking supportive community with responsive staff and modern amenities
Think twice if: Water damage has been reported on multiple floors; enquire about maintenance history and current remediation

What this place gets right

  • named leasing staff known for attentiveness and patience
  • active on-site management with recent upgrades
  • senior-focused community culture
  • resort amenities (pool, gardens, fitness center)

Before you tour or apply

  • Sabrina, Veronica, Desaray named as leasing staff repeatedly praised for responsiveness
  • Recent management overhaul cited for property improvements
  • Move-in incentives mentioned: 8 weeks free and no money upfront (as of review date)
  • Wheelchair-accessible entrances, parking, restrooms, and elevators present

Resident ratings

Senior Living Apartments
Welcoming community and responsive leasing staff make the move-in experience particularly smooth for older residents.
Pet-Friendly Apartments
Listed as pet-friendly but reviews do not specifically address pet amenities or policies.

How it stacks up

  • Rated 4.6 against a 4.19 average across the 76 senior living apartments businesses listed here.
  • Has more Google reviews than 28% of the businesses in this directory.

What keeps coming up

helpful teamsenior communityadmission processinformative staffmanagementtouringsense of communityfriendly stafffloorenvironment

How we scored this

How We Score
Star rating 63
Review volume 81
Review recency 100
Review sentiment 73
Profile completeness 100
Verification 30

Breaking down the ratings

5
61
4
1
3
3
2
3
1
3

FAQ

Who are the leasing staff I might work with?
Sabrina, Veronica, and Desaray are named leasing advisors. Reviews consistently highlight their helpfulness, patience, and responsiveness through the application and move-in process.
What amenities does the community have?
The community includes a resort-style pool, fitness center, community garden, gas BBQ grilling stations, multipurpose room, business center, and on-site maintenance.
Is the building accessible for people with mobility needs?
Yes. The complex has wheelchair-accessible entrances, parking, restrooms, and elevators.
Request a quote

Similar apartment complexes nearby

Polaris on the Park
62

Polaris on the Park

3.7(128)✓ Google-verifiedPublishes prices

The 3.7-star average reflects two distinct experiences. Five-star reviewers consistently praise quick maintenance response, cleanliness, and kind staff; one resident noted 24-hour service and four-year tenure without major issues. Conversely, one-star reviews document systemic problems: roof leaks during storms that flooded apartments multiple times with slow or ineffective repairs, widespread roaches (though one reviewer saw improvement after pest control switched), cars towed despite manager approval, an unsafe dog park, and a broken security gate left unrepaired for months despite a crime alert.

Affordable & Section 8 HousingPet-Friendly ApartmentsTownhome & Garden-Style Communities
View profile
Chevy Chase Downs
52

Chevy Chase Downs

2.8(104)✓ Google-verified

Chevy Chase Downs lands far below the luxury apartments category average with a 2.8 rating across 104 reviews. While a small group reports quick fixes and friendly service, the overwhelming pattern is broken appliances ignored for months, widespread theft, gunshots, and management that collects rent but ignores tenant calls. Reviewers cite roaches, faulty electrical wiring, thin walls, and laundry rooms perpetually out of service. The $400 referral bonus is flagged as frequently withheld. Infrastructure from the 1980s shows decay, and the complex feels more like a cheap holding operation than a luxury residence.

Luxury ApartmentsPet-Friendly Apartments
View profile
Treehouse Apartments
62

Treehouse Apartments

3.6(286)✓ Google-verified

Staff at the front desk and maintenance stand out for their helpfulness during tours and follow-ups, with residents praising Katherine, Rosaly, Margarito, and Jose by name. That goodwill evaporates once you move in: maintenance requests go unanswered, pest problems (insects, raccoons) overrun outdoor spaces, walls are thin enough to hear neighbors' footsteps, and management's treatment of residents varies wildly depending on who's watching. Several residents report that management retaliates over maintenance requests, withholds help with packages, and marks jobs complete without showing up. The building itself has structural issues: settling foundations, water damage, broken appliances that sit unfixed, and a confusing parking lot with potholes. Rent and additional fees ($120 annual trash charge) don't buy consistency. A handful of residents moved out early despite signing longer leases, and one revised their rating upward only after new management fought to recover their security deposit two years later.

Luxury ApartmentsPet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22