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Cliffs at Barton Creek

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 115 Google reviews · How we rank ›

3.5(115) 58 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Cliffs at Barton Creek
Service
Luxury Apartments
Reviews
115

What we found

Cliffs at Barton Creek splits sharply between satisfied long-term residents who praise the location, staff warmth, and amenities, and frustrated tenants citing management dysfunction. Leasing agents Ryleigh McInerley and Alexandra are consistently named as professional and helpful during the tour phase, yet post-move experiences reveal communication breakdown, slow maintenance, and inadequate pest control. The property's proximity to downtown and the mall appeals to some, but security failures (broken gates, a break-in spree affecting 20 cars, and a police incident) underscore management's inability to maintain basics.

Praised for
  • knowledgeable, helpful leasing staff
  • beautiful location and views
  • responsive maintenance when engaged
  • good amenities (pool, fire pit, hammocks, trails)
Watch-outs
  • towing without clear signage on visitor spaces
  • unresponsive management and communication
  • maintenance delays and poor quality work
  • pest and cleanliness issues
  • broken security gates left open for weeks
responsive-managementpoor-communicationwell-maintainedunresponsive-maintenancefriendly-staffparking-issuespest-problemssafe-secure
Best for: Short-term visitors prioritizing location and tour experience over long-term management reliability.
Think twice if: Plan to stay long-term or need reliable maintenance response, broken security gates, pest issues, and communication gaps are recurring complaints.

What this place gets right

  • Downtown views and Barton Creek location
  • professional leasing staff (Ryleigh McInerley, Alexandra named)
  • established community feel with renovated units
  • resort-style pool and outdoor amenities

Before you tour or apply

  • Ryleigh McInerley and Alexandra praised as leasing staff
  • maintenance requests sometimes completed quickly, other times delayed months (e.g., AC), door repair done with hammers rather than proper fix
  • visitor parking towed without clear signage; same lot towing lot held multiple vehicles from this property
  • broken gates left open for weeks; 20 vehicles broken into in one incident
  • pest infestations reported (rats, fireplace animals); exterminator fees charged to residents
  • screaming shower reported unresolved for months

Resident ratings

Luxury Apartments
Leasing experience highly praised; unit cleanliness and maintenance quality inconsistent; security and pest control fall short of luxury standard.

How it stacks up

  • Rated 3.5 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 41% of the businesses in this directory.

What keeps coming up

helpful staffbroken gatespoolfirepithammockswelcoming demeanorcleanlinessmaintenance requestsresponsive managementgreenery

How we scored this

How We Score
Star rating 6
Review volume 90
Review recency 99
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
62
4
9
3
3
2
6
1
35

FAQ

Are there accessible parking and amenities?
Yes. The property has wheelchair-accessible parking, entrance, and seating, plus a business center and fitness center on-site.
What should I know about visitor parking?
Vehicles parked in visitor spaces have been towed; reviewers report lack of clear warning signage, though the towing lot held multiple vehicles from this property, suggesting it is a recurring practice.
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Last updated 2026-07-17