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Casa Marfil

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 9 Google reviews · How we rank ›

1.8(9) 41 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Casa Marfil
Location
Hancock, Austin
Service
Luxury Apartments
Reviews
9

Core details are sourced from this business's Google Business Profile (checked 2026-09-22).

What we found

Most reviewers describe pest infestations and infrastructure problems that make living here unsafe. A minority report successful renovations and praise Natalie Walker for responsive, caring support. The property was renamed recently to distance itself from its past reputation. Ongoing issues include rats audible in walls, delayed pest control responses, and health code violations that closed the pool.

Praised for
  • responsive property management staff (Natalie Walker specifically named)
  • renovations improving cleaned units and quiet
  • pool maintenance after repairs
Watch-outs
  • rat and cockroach infestations unresolved
  • health department pool closure
  • water shutdowns and infrastructure failures
  • slow pest control response times
unresponsive-maintenancepest-problemspoor-communication
Think twice if: Anyone sensitive to pest issues should investigate thoroughly. The property has a documented history of infestations and infrastructure failures.

What this place gets right

  • named staff member (Natalie Walker) praised for responsiveness and care
  • renovated units available
  • pet-friendly

Before you tour or apply

  • Natalie Walker named for smooth lease transfers and responsive support
  • pest control delays of a month or longer reported
  • maintenance staff fail to show up without notice despite scheduled times
  • pool closed by health department; reason cited as safety fence requirements by management, health code violation by residents
  • approximately 50% of units unoccupied or under renovation as of recent reviews
  • property renamed within past year to distance from previous negative reviews
  • previously operated as Centry Plaza

Resident ratings

Luxury Apartments
Renovated units praised by one long-term resident; others report units still run-down despite renovation claims, with 15+ work orders filed in first month.

How it stacks up

  • Rated 1.8 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 8% of the businesses in this directory.

What keeps coming up

renovationrathealthpropertynamemanagement

How we scored this

How We Score
Star rating 0
Review volume 43
Review recency 100
Review sentiment 33
Profile completeness 75
Verification 30

Breaking down the ratings

5
1
4
1
3
0
2
0
1
7

FAQ

Are the renovations actually an improvement?
One three-year resident says yes after moving into a renovated unit. Others dispute this, reporting continued problems and filing dozens of maintenance work orders within weeks of move-in.
How does management respond to maintenance issues?
Natalie Walker is singled out for responsiveness and follow-through. However, pest control responses can take a month, and scheduled maintenance may not show up without notice.

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Last updated 2026-09-22