Austin Apartment Reviews Guide
Menu
Casa Marfil logo

Casa Marfil

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 8 Google reviews · How we rank ›

1.9(8) 40 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Casa Marfil
Location
Hancock, Austin
Service
Luxury Apartments
Reviews
8
Best for
Renters who prioritize newer renovated finishes and responsive staff support.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08).

What we found

Over three years of mixed outcomes: newer residents report cleaner renovated units and improved conditions, but a substantial cohort experienced active infestations (rats in walls, roaches), health department pool closure, and repeated water shutdowns. Natalie Walker stands out for responsiveness and support during apartment transfers, though the business's overall pest management and maintenance follow-through remain inconsistent. Recent renovations appear to have helped, but evidence of persistent structural problems and vacancy rates suggests lingering systemic issues.

Praised for
  • responsive staff member (Natalie Walker)
  • renovations improving living conditions
  • well-maintained pool (post-renovation)
Watch-outs
  • rat and cockroach infestations
  • pool closure by health department
  • slow/inadequate pest control response
  • water shutdowns
  • maintenance gaps in renovated units
pest-problemsslow-maintenanceunresponsive-maintenancerenovated-unitsfriendly-staff
Best for: Renters who prioritize newer renovated finishes and responsive staff support.
Think twice if: You have concerns about pest control, maintenance consistency, or water reliability; earlier tenants reported systemic infestation and management response delays.

What this place gets right

  • in-unit washer/dryer
  • renovated units
  • pet-friendly policy

Before you tour or apply

  • Natalie Walker recognized for apartment transfer coordination and resident support
  • health department pool closure occurred (reason disputed: reviewers cite hygiene concerns; management states fence-height compliance)
  • approximately 50% unit vacancy reported during renovation phase
  • multiple water shutdowns documented
  • rat infestation required traps; pest control no-show despite scheduling
  • 15+ work orders filed by one tenant in first month of occupancy

Resident ratings

Luxury Apartments
Renovated units improve conditions, but persistent pest problems and maintenance gaps undercut luxury positioning.

How it stacks up

  • Rated 1.9 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 7% of the businesses in this directory.

What keeps coming up

renovationrathealthpropertymanagement

How we scored this

How We Score
Star rating 0
Review volume 41
Review recency 100
Review sentiment 31
Profile completeness 75
Verification 30

Breaking down the ratings

5
1
4
1
3
0
2
0
1
6

Similar apartment complexes nearby

Miller Square & Spanish Trails
57

Miller Square & Spanish Trails

3.4(72)✓ Google-verifiedPublishes prices

Frank and Yailien's recent leadership has drawn consistent praise for friendliness and responsiveness, with residents noting clean spaces and fast maintenance turnarounds. However, this turnaround masks a long history of neglect: older reviews document rats in walls, roach and bed bug infestations, broken mailboxes, and a pool shut down by city health authorities-complaints that lingered for years under prior management. The property sits at a crossroads. Five-star reviewers from the last year credit Harbor Group's improvements and pest control efforts. Older one- and two-star reviews from the same location describe hazardous conditions and management indifference. The 51% five-star, 39% one-star split reflects two different eras of the same complex.

Luxury ApartmentsPet-Friendly Apartments
Oak Park Apartments
72

Oak Park Apartments

4.1(131)✓ Google-verifiedPublishes prices

Residents praise maintenance crews for lightning-fast repairs and genuine friendliness. Alex, Cory, and Roberto fix problems same-day or within 72 hours; staff like Texie in the office take concerns seriously. The trade-off: it's an older complex, and security is a real problem. Bike and car theft happen regularly with no guard or cameras, management won't fund them, and transients roam the property. One tenant with an 8-year lease calls it a bargain for square footage near campus, despite persistent weed smell and aging infrastructure.

Luxury ApartmentsStudent HousingPet-Friendly Apartments
The Abali
50

The Abali

3.1(55)✓ Google-verified

Five-star reviews praise affordable rent, modern finishes, and nearby amenities. Manuel, a staff member, earned specific kudos for responsiveness and property improvement. However, a large segment reports roach infestations, foul-smelling water, broken elevators, inadequate security, and unresponsive management. Several tenants cite safety concerns and months-long maintenance delays. A refund dispute extends beyond three months post-vacate.

Luxury ApartmentsPet-Friendly Apartments

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-08