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3500 Westlake Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 90 Google reviews · How we rank ›

4.3(90) 74 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
3500 Westlake Apartments
Location
Davenport Lake Austin, Austin
Services
Luxury Apartments, Pet-Friendly Apartments, Townhome & Garden-Style Communities
Reviews
90
Ranking
#291 in Luxury Apartments
Best for
Families prioritizing Eanes schools and professionals seeking quiet, pet-friendly luxury near central Austin.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Move-in ready units and responsive staff make the leasing process smooth for most. Spacious layouts, views, and well-kept grounds attract families and professionals. Sophia and Bailee earn consistent praise for detailed, patient guidance.

Ground-floor units face recurring pest problems and monthly pest fees. Gates sometimes stay open overnight despite gated community status. Management responses to serious complaints come across as non-committal. Location near Highway 71 adds background noise, though residents note overall quietness.

Praised for
  • professional leasing staff by name
  • well-maintained grounds and units
  • quiet, safe community feel
  • spacious layouts and modern finishes
  • good amenities (pool, fitness center, views)
Watch-outs
  • pest issues on lower floors
  • inconsistent management response to escalations
  • security gaps (gates left open, package theft)
  • highway noise nearby
responsive-managementwell-maintainedquiet-communitysafe-securefriendly-staffpest-problemsrenovated-units
Best for: Families prioritizing Eanes schools and professionals seeking quiet, pet-friendly luxury near central Austin.
Think twice if: Ground-floor tenants should expect pest pressure; security gaps and non-committal management escalation responses are concerns.

What this place gets right

  • Eanes ISD area location and school district access
  • named staff (Sophia, Bailee) known for detailed customer service
  • spacious layouts with modern finishes and views
  • professional maintenance crew for routine requests

Before you tour or apply

  • Leasing agents Sophia and Bailee named for responsive, detailed guidance
  • maintenance crew praised as fast and professional on routine requests
  • $5 monthly pest service required
  • gates frequently left open despite gated community setup
  • package theft and garage break-ins reported
  • bus pickup at back gate for school access

Resident ratings

Luxury Apartments
Spacious layouts, modern finishes, and quality amenities appeal to luxury seekers; pest issues and security gaps undercut the premium experience.

How it stacks up

  • Rated 4.3 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 36% of the businesses in this directory.

What keeps coming up

renovated unitsspacious layoutkind residentsleasing teamquietnessinformative staffresponsive staffgroundsapartment complextour experience

How we scored this

How We Score
Star rating 49
Review volume 85
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Breaking down the ratings

5
63
4
13
3
3
2
0
1
11

FAQ

Is there school access nearby?
Yes. The complex is in the Eanes ISD area with bus pickup at the back gate.
What pest control is included?
A $5 monthly pest service is required; reviewers note it may be insufficient for ground-floor and corner units.
Are pets allowed?
Yes, the complex is pet-friendly, though pet policy details are not specified in available reviews.

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Lavella

4.2(529)✓ Google-verified

Lavella delivers consistent appeal on location, views, and social events, with leasing agent Andrew and maintenance staff Valerie and Sydney earning direct praise for responsiveness. The complex draws families and professionals to its northwest Austin setting, though older construction means thin walls, recurring appliance breakdowns, and pests remain persistent friction points for long-term residents. Many report strong community vibe and well-maintained common areas, yet uneven enforcement of guest security and a gap between polished first tours and real-world service speed dampen some experiences. Hill Country views and rooftop gatherings anchor satisfaction, but pet owners should note uneven dog park upkeep and limited yard access in ground-floor units.

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10X Living at Grandview
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10X Living at Grandview

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The community's physical setting and initial move-in impressions drive loyal reviews, but residents consistently report weeks-long maintenance backlogs, unrepaired air conditioning units, and staff unresponsiveness that undermine the luxury positioning. Pool and views attract genuine enthusiasm, though common areas deteriorate between cleanings and package theft plus broken security cameras frustrate those who expected premium protections. When individual staff members engage directly, residents feel heard; leasing staff like Isabelle and maintenance technician Fabian earn specific praise. However, systemic issues-broken windows left unrepaired at move-in, mold and centipedes in units, unfixed appliances after months-suggest the property operates in crisis management mode rather than preventive upkeep. High utility pass-throughs and mandatory amenity fees inflate quoted rent substantially.

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Pointe 360
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Deep divide in tenant experience hinges on management change. Under Donna (past three years), residents praise fast maintenance response, a close-knit community feel, and scenic trails nearby. Before her arrival and during transition periods, the property suffered severe neglect: flooding, mold, roaches, closed office, and mounting security deposit disputes. This business works best if you catch it now, but its reputation took years to rebuild.

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Last updated 2026-09-08