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3500 Westlake Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 89 Google reviews · How we rank ›

4.3(89) 69 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
3500 Westlake Apartments
Service
Pet-Friendly Apartments
Reviews
89

What we found

Residents consistently praise the leasing team (particularly Sophia and Bailee) for responsiveness and knowledge, and the grounds themselves are clean and quiet. However, ground-floor units face visible pest problems despite a $5 monthly service fee, and security has faltered with gates left open and documented theft, alongside slow management response when complaints escalate beyond routine fixes.

The location near Eanes ISD and Westlake views draw many tenants. Spacious layouts and amenities like the pool and fitness center round out the appeal, but budget for pest control if you're on the ground floor and don't expect quick action on major safety issues.

Praised for
  • responsive leasing staff (especially Sophia and Bailee)
  • clean grounds and well-maintained common areas
  • spacious layouts and views
  • quiet community
  • premium Westlake location and school access
Watch-outs
  • ground floor pest problems (roaches and insects)
  • security gaps (open gates, package theft, bike theft)
  • non-committal management response to escalated issues
  • noise from nearby highway
  • small gym
responsive-managementwell-maintainedquiet-communityfriendly-staffpest-problemssafe-secure
Best for: Families seeking the Eanes school district and those who value responsive leasing staff.
Think twice if: Ground-floor residents should expect pest issues; gates are left open, creating security risk.

What this place gets right

  • Responsive leasing team (Sophia, Bailee consistently praised)
  • Premium Westlake location with Eanes ISD access
  • Spacious layouts and pools with good views
  • Quiet, clean grounds

Before you tour or apply

  • Leasing staff Sophia and Bailee named repeatedly for prompt, detailed responses and tour guidance
  • Ground-floor units report visible roach and insect sightings despite $5 monthly pest service
  • Gates frequently left open overnight; documented bike theft and garage break-ins
  • Maintenance crew rated consistently fast and professional on routine requests
  • Bus pickup at back gate

Resident ratings

Pet-Friendly Apartments
Dog park mentioned in review topics; tours and amenities praised, but no direct review text on pet-specific policies or experiences.

How it stacks up

  • Rated 4.3 against a 3.99 average across the 343 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 32% of the businesses in this directory.

What keeps coming up

renovated unitsspacious layoutkind residentsleasing teamquietnessinformative staffresponsive staffdog parktour experiencesafety

How we scored this

How We Score
Star rating 49
Review volume 85
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
62
4
13
3
3
2
0
1
11

FAQ

Are there pet amenities?
The business lists pet-friendly apartments and a dog park on their website, though detailed policy is not specified in reviews.
What's the leasing process like?
Residents report that staff like Sophia and Bailee answer all questions in detail during tours and follow-up; the process is described as stress-free and well-organized.
Is this a secure community?
The complex has gates and security cameras, but recent reviews note gates are often left open overnight and document theft of bikes and garage items.
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Last updated 2026-07-17