21 low data
Intuitive Soul Guidance
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
Waters at Sunrise
Luxury ApartmentsSenior Living ApartmentsStudent HousingAffordable & Section 8 HousingTownhome & Garden-Style CommunitiesPet-Friendly Apartments
- Location
- Chandlere Crossing, Round Rock
- Services
- Luxury Apartments, Senior Living Apartments, Student Housing
- Reviews
- 347
- Ranking
- #92 in Luxury Apartments
Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.
What we found
Recent residents and move-in clients praise quick maintenance, clean common areas, and the quiet residential culture. Martha Machado and her office team earn repeated thanks for patient, attentive support through lengthy lease and transfer processes. However, a significant fraction report serious ongoing issues: pest infestations (roaches, rats), inconsistent cleaning of corridors and common areas, unresponsive management to billing disputes and maintenance requests, and recent manager turnover creating operational gaps. Application process confusion and waiting-list cancellations without notice frustrate prospective residents. Long-term tenants distinguish sharply between the appealing initial presentation and deteriorating day-to-day conditions once occupied.
How it stacks up
- Rated 4 against a 4.01 average across the 780 luxury apartments businesses listed here.
- Has more Google reviews than 94% of the businesses in this directory.
How we scored this
How We Score Star rating 33
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Breaking down the ratings
5
239
4
16
3
15
2
7
1
70
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City North at Sunrise Ranch Apartments
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Five-year residents praise the quiet grounds and attentive staff like Joe Bokor, but newer tenants face a leasing office that often does not answer phones or show up for appointments. Once inside, work orders sit marked complete without repairs made, mold gets painted over rather than fixed, and unauthorized maintenance entries occur during notice periods. Move-out bills routinely shock residents with fees far exceeding deposits. The place markets resort-style amenities (pool, dog park, grill area) but residents find them closed, heavily restricted, or poorly maintained. Pest and mold issues recur across reviews. The business's own website states services like these; the evidence suggests execution falls well short, and billing practices feel deliberately extractive to long-term renters.
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67
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Staff like Mary, Tania, Casey, and Austin earn consistent praise for professionalism and responsiveness. The complex offers a gated layout, clean common areas, and amenities that draw five-star reviews. However, persistent complaints span pest infestations (roaches, bedbugs, fleas), mold that was reportedly painted over, and heavy-handed fee collection practices that residents say violate Texas Property Code. One long-term tenant detailed a two-year cycle of $240 monthly late fees and retaliation after posting a negative review. Quality varies sharply by unit and management interaction.
Luxury ApartmentsStudent HousingAffordable & Section 8 Housing