21 low data
Intuitive Soul Guidance
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
City North at Sunrise Ranch Apartments
Luxury ApartmentsStudent HousingAffordable & Section 8 HousingPet-Friendly ApartmentsTownhome & Garden-Style Communities
- Location
- Chandlere Crossing, Round Rock
- Services
- Luxury Apartments, Student Housing, Affordable & Section 8 Housing
- Reviews
- 261
- Ranking
- #510 in Luxury Apartments
- Best for
- Long-term residents seeking stable, quiet living who already know the property's systems and have staff champions.
Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.
What we found
Five-year residents praise the quiet grounds and attentive staff like Joe Bokor, but newer tenants face a leasing office that often does not answer phones or show up for appointments. Once inside, work orders sit marked complete without repairs made, mold gets painted over rather than fixed, and unauthorized maintenance entries occur during notice periods. Move-out bills routinely shock residents with fees far exceeding deposits.
The place markets resort-style amenities (pool, dog park, grill area) but residents find them closed, heavily restricted, or poorly maintained. Pest and mold issues recur across reviews. The business's own website states services like these; the evidence suggests execution falls well short, and billing practices feel deliberately extractive to long-term renters.
Praised for
- helpful staff when available
- quiet living space
- nice amenities on paper
- comfortable long-term residency
Watch-outs
- unresponsive leasing office and poor tour experience
- maintenance never completes work orders
- mold painted over instead of removed
- excessive move-out fees and surprise charges
- unauthorized unit entry and theft
- pools and amenities frequently closed or restricted
unresponsive-maintenancepoor-communicationpest-problemspackage-theftoverpricedslow-maintenance
Best for: Long-term residents seeking stable, quiet living who already know the property's systems and have staff champions.
Think twice if: Planning to move out soon, need responsive maintenance, or want transparent billing; dozens of move-out fee disputes and maintenance delays reported.
What this place gets right
- Quiet grounds with mature landscaping
- Experienced staff like Joe Bokor provide strong individual support
- Long-term residents report comfort and stability
Before you tour or apply
- Joe Bokor noted as Resident Experience staff who provides fast issue resolution
- Maintenance marks work orders complete without site visits
- Health Department investigation mentioned for mold and painting practices
- Units entered without notice during move-out periods
- Mold painted over rather than drywall replaced
- AC emergency protocol requires interior temperature above 80 degrees before emergency dispatch
Resident ratings
- Pet-Friendly Apartments
- Dog park exists but residents report dog waste not cleaned; park access restricted when pool closed.
- Luxury Apartments
- Marketed as luxury but reviews cite mold, roaches, broken gates, and painting over problems instead of repairs.
How it stacks up
- Rated 3.7 against a 4.01 average across the 777 luxury apartments businesses listed here.
- Has more Google reviews than 84% of the businesses in this directory.
How we scored this
How We Score Star rating 15
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 75
Verification 30
Breaking down the ratings
5
143
4
26
3
18
2
12
1
62
FAQ
- Can I tour a unit before signing a lease?
- Not currently. Leasing agents report all units are under renovation; maintenance prioritizes repairs only after lease signing. Most prospective visitors leave without seeing a specific unit.
- What happens if my AC stops working in summer?
- Call maintenance. They treat it as non-emergency unless the inside temperature exceeds 80 degrees; emergency dispatch may not occur until the next morning.
- Are there charges after I move out?
- Yes. Residents routinely report move-out bills far exceeding their deposit, often $2,000 to $3,000, citing damage, trash removal, and miscellaneous fees they dispute.
Similar apartment complexes nearby
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Waters at Sunrise
4.0(345)✓ Google-verifiedPublishes prices
Residents split sharply on their experience. Recent movers and those working with office staffer Martha Machado report quick maintenance, clean units, quiet surroundings, and welcoming community events. Longer-term residents and those in transition describe unchecked pest issues, hallway grime, management churn, unresolved billing disputes, and slow email and phone response. Affordable pricing attracts applicants but leaves some feeling the property does not match advertised standards once occupied. The nonprofit describes itself as affordable-housing focused and operates on what reviewers call a waiting list (currently 260 people). Tours through an automated system sometimes mismatch applicant qualification. Staff turnover and communication gaps frustrate residents seeking help; those who connect with Martha or maintenance typically feel heard and supported.
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Springs at Round Rock
4.1(214)✓ Google-verifiedPublishes prices
Most residents enjoy the community feel, clean grounds, and friendly staff at Springs at Round Rock. Prices are notably lower than nearby comparable units. However, maintenance emergencies, especially HVAC failures, have resulted in delays of 10-21 days, with residents reporting frustration over poor communication and lack of follow-up from management during these periods. The property draws praise for organized leasing processes and professional maintenance teams like Jimmy. The major counterweight is the recent pattern of serious repair delays and pest complaints (mold, roaches) that have gone unaddressed, which has raised questions about management's responsiveness to resident health and safety concerns.
Luxury ApartmentsSenior Living ApartmentsStudent Housing