Austin Apartment Reviews Guide
Menu
Request a quote Call

Trails of Walnut Creek Apartments

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 86 Google reviews · How we rank ›

2.9(86) 52 composite score See reviews on Google ✓ Google-verified
Affordable & Section 8 Housing
Trails of Walnut Creek Apartments
Service
Affordable & Section 8 Housing
Reviews
86

The honest read

Staff like Velma, Rosa, and Alonso handle work orders quickly and treat residents kindly, keeping some tenants comfortable for years. The location near downtown appeals to commuters, but persistent break-ins (vans, cars stolen), roaches, and garbage-bin access problems anger residents; rent has jumped sharply, and security patrols remain inadequate despite long-standing complaints.

Evidence is mixed: some tenants stay for years, while others leave after 9 months. Newer praise (past 7 months) mentions improvements, but recent break-ins and pest complaints persist.

Praised for
  • responsive staff (Velma, Alonso, Tyrese, Rosa)
  • quick maintenance work orders
  • quiet location and good commute to downtown
  • friendly, welcoming office team
Watch-outs
  • vehicle break-ins and theft organized and repeated
  • uncontrolled pest problems (roaches, rats)
  • trash and garbage bins inaccessible despite monthly fees
  • sharp rent increases
  • weak security despite resident complaints
responsive-managementunresponsive-maintenancewell-maintainedpest-problemssafe-securepackage-theftfriendly-staffslow-maintenanceoverpriced
Best for: Tenants comfortable with affordable rent who value responsive staff and don't work nights or keep valuables in vehicles.
Think twice if: Vehicle owners, those with security concerns. Break-ins and tool theft are recurring despite complaints. Rent increases significantly over time.

What this place gets right

  • named staff (Velma, Rosa, Alonso, Tyrese) known for quick service
  • work orders resolved promptly when submitted
  • quiet location, short commute to downtown Austin

Worth knowing

  • Staff named: Velma, Alonso, Tyrese, Rosa-praised for responsiveness and friendliness
  • One resident reported 6 work-van break-ins in one night; neighbor losses totaled 8,000-9,000 dollars in stolen tools
  • Garbage bins locked by management despite monthly collection fees
  • Security patrols occur roughly once per evening (10pm drive), insufficient per long-time tenants
  • Rent for a 2br/2ba rose from 1,035 dollars (move-in) to 1,675 dollars within years; website pricing lists lower than actual charged rates

Reviews by category

Affordable & Section 8 Housing
Staff responsiveness and maintenance speed are strong, but vehicle theft, pests, and rising rents are serious concerns for long-term affordability.

How it stacks up

  • Rated 2.9 against a 3.92 average across the 197 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 25% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 84
Review recency 100
Review sentiment 34
Profile completeness 100
Verification 30

Rating breakdown

5
32
4
7
3
3
2
5
1
39

Quick answers

Are work orders handled quickly?
Yes. Multiple reviews confirm maintenance responds promptly to submitted work orders; staff like Velma are named for their reliability.
What is the parking and vehicle security like?
Vehicle break-ins and theft are recurring complaints. One incident involved 6 work vans broken into in one night. Residents report security consists of one evening patrol (around 10pm) and no cameras or fencing.
What are typical rent prices?
Rent has risen sharply. One 2br/2ba example: $1,035 at move-in (4+ years ago) to $1,675 now. Website prices listed lower than actual charges.
Request a quote

Similar apartment complexes nearby

The Barstow
63

The Barstow

3.7(422)✓ Google-verified

Staff at the front desk and leasing office earn consistent praise for responsiveness and kindness; Marco, Jaslyn, Katherine, and Carolina are named often. Maintenance teams repair work orders on time. Apartments are described as clean, modern, and comfortable, with good amenities like the pool. One senior resident's recent complaint details critical failures: a broken central AC left unfixed for weeks, carpet damage from a leaking portable unit, and undisclosed monthly fees contradicting the signed lease. Management allegedly lacked transparency on billing and failed to help the tenant navigate technology. The complaint cites Texas Property Code violations and threatened escalation to city code enforcement.

Affordable & Section 8 HousingStudent Housing
View profile
Folio Apartments
54

Folio Apartments

3.3(264)✓ Google-verifiedPublishes prices

Folio presents a tale of two experiences: leasing staff are friendly during sign-up, but management becomes dismissive and unresponsive once residents move in. Common frustrations include noise complaints ignored, security issues unaddressed (break-ins, fence gaps), soundproofing so poor upper-floor residents sound like they are stomping directly overhead, inadequate air conditioning that drives summer electric bills up, and billing disputes handled through third-party vendors that create confusion and late-fee traps. Some residents praise individual staff members like Christina May, but structural problems with maintenance response times, pest control no-shows, and deposit withholding persist for years. The complex appears built cheaply and managed by Greystar with a pattern of friendly-before-signing, dismissive-after-signing treatment.

Student HousingAffordable & Section 8 Housing
View profile
Twelve100 Apartments
59

Twelve100 Apartments

3.1(178)✓ Google-verifiedPublishes prices

Half the reviewers report a pleasant stay with friendly staff, clean grounds, and responsive maintenance, especially Luis. The other half encounter months-long maintenance delays, a filthy pool, broken gym equipment gathering dust, and management that ignores emails. AC breakdowns repeat in summer; parking enforcement feels aggressive relative to available visitor spots (15 for 432 units, reregistration every 24 hours, $321 towing fee).

Affordable & Section 8 Housing
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-17