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The Willows Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 57 Google reviews · How we rank ›

4.0(57) 63 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
The Willows Apartments
Service
Pet-Friendly Apartments
Reviews
57

What we found

Half the residents rave about the leasing team and location minutes from Zilker Park and downtown. The other half faced cockroaches, mold, broken washers, and a management company that charged fees strictly and dismissed tenant concerns. Pet owners praise the dog parks, but maintenance issues and declining common areas undercut the appeal.

Named staff (Kavon, Alana, Tasha, Kelly, Kelli) regularly drew individual praise for professionalism during leasing. Parking lot potholes damaged cars. Dryers overheated and melted clothes. One unit had mold in cabinets and walls only primed, not painted. Residents felt safety was compromised by unsecured trash areas and a car break-in. Tours do not always reveal these problems.

Praised for
  • outstanding leasing staff
  • excellent location near downtown and parks
  • friendly and responsive office team
  • dog parks and pet amenities
  • affordable for central Austin
Watch-outs
  • cockroach and pest infestations
  • poor maintenance response and broken appliances
  • mold in units and incomplete painting
  • management inflexible on lease terms
  • security concerns and car break-ins
responsive-managementpoor-communicationfriendly-staffslow-maintenancesafe-securewell-maintained
Best for: Dog owners wanting walkable access to downtown and parks without paying luxury rates.
Think twice if: Pest control and maintenance responsiveness are critical to you, or you need flexible lease enforcement.

What this place gets right

  • prime location near Zilker Park, downtown, and transit
  • professional leasing staff
  • dog parks and pet-focused amenities
  • value pricing for central Austin

Before you tour or apply

  • Named staff: Kavon, Alana, Tasha, Kelly, and Kelli praised for professionalism during leasing
  • Dog parks on-site and walkable to Barton Springs, Zilker Park, and Auditorium Shores
  • Laundry failures: dryers overheated and melted tenant clothes; washers frequently broken
  • Parking lot potholes damaged vehicles
  • Maintenance issues: mold in cabinet areas, walls only primed not painted, incomplete unit finishes
  • Management charged fees for lease violations and required padlock removal without flexibility
  • 24-hour emergency maintenance claimed on website but responsiveness questioned in reviews

Resident ratings

Pet-Friendly Apartments
Dog parks are well-liked and staffers are warm to pets, but pest infestations undermine the appeal for pet owners.

How it stacks up

  • Rated 4 against a 3.99 average across the 343 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 19% of the businesses in this directory.

What keeps coming up

walk to downtownupdated interiorsdog parkleasing office staffmoldtenant treatmentkind staffvalue for moneycleanlinesslocation

How we scored this

How We Score
Star rating 33
Review volume 77
Review recency 97
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
38
4
2
3
3
2
5
1
9

FAQ

Can I tour my exact unit before moving in?
Yes. One reviewer specifically advised touring your specific unit beforehand to check for issues like mold, paint quality, and appliance condition, as these problems were not visible during standard leasing tours.
Are there dog parks?
Yes. Multiple reviewers confirmed on-site dog parks. The property is also walking distance to Zilker Park and Barton Springs.
What transit is nearby?
A bus stop is directly in front of the apartments and serves downtown and UT Austin, plus walking distance to 6th Street and South Congress.
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Last updated 2026-07-17