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The Sondery

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 245 Google reviews · How we rank ›

4.5(245) 77 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
The Sondery
Location
Riverside, Austin
Service
Luxury Apartments
Reviews
245
Ranking
#258 in Luxury Apartments
Best for
Young professionals seeking downtown proximity and modern amenities who value responsive in-person leasing support.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

The Sondery impresses most residents with its rooftop amenities, engaged leasing staff (especially Mark and Fantashia), and genuinely fast maintenance response. The location near downtown and trails is a draw, and rent feels reasonable to many for the space and finishes.

However, recurring complaints reveal serious gaps: residents report being charged $125-plus for "amenity electricity" and other add-ons beyond the stated rent; theft from the bike garage and package areas goes uninvestigated; and one resident endured a year-long ceiling leak that legal pressure finally addressed. A few interactions hint at unresponsive email practices and selective accountability.

Praised for
  • responsive and friendly leasing staff, especially Mark
  • rooftop pool with downtown views
  • fast maintenance response and quick fixes
  • clean, well-maintained property
  • strong community atmosphere and events
Watch-outs
  • heavy additional fees beyond rent
  • security vulnerabilities and theft problems
  • persistent ceiling leaks and water damage
  • unresponsive management via email and camera footage review
responsive-managementfriendly-staffwell-maintainedgreat-amenitiesclean-common-areaspoor-communicationpackage-theftsafe-secure
Best for: Young professionals seeking downtown proximity and modern amenities who value responsive in-person leasing support.
Think twice if: Budget-conscious renters should confirm all fees upfront; those with bikes or valuables and those concerned about ceiling integrity should tour carefully and ask about building history.

What this place gets right

  • rooftop pool with downtown views
  • in-unit washer-dryer in most units
  • staff like Mark and Fantashia actively solve problems during leasing
  • quick maintenance response when requests are filed

Before you tour or apply

  • Mark (leasing staff) consistently praised for memory, friendliness, and problem-solving during move-ins
  • Fantashia (leasing staff) noted for professionalism and follow-up availability during tours
  • Rooftop pool offers downtown views but one reviewer called it a 2-foot pool
  • Ceiling water damage in at least one unit (415) required legal involvement to remediate; damage recurred after repair
  • Bike garage theft reported by multiple residents; management did not review security footage
  • Package theft and loitering reported near the building and adjacent properties (La Michocana, Club Carnival)

Resident ratings

Luxury Apartments
Modern finishes and downtown views attract renters, but hidden add-on fees, maintenance delays on structural issues, and security gaps frustrate long-term residents.

How it stacks up

  • Rated 4.5 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

What keeps coming up

helpful staffrooftop poolleasing processresponsive staffspacious apartmentsproximity to downtownclean propertywelcoming atmospheredowntown viewbeautiful property

How we scored this

How We Score
Star rating 64
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Breaking down the ratings

5
210
4
3
3
2
2
2
1
28

FAQ

Is there a rooftop pool?
Yes, the rooftop pool includes views of downtown Austin. One reviewer described it as a 2-foot pool; others praised the views.
What are the pet fees?
Pet Fee is $400; pet rent is $20 per month per pet, per their website.
How responsive is maintenance?
Multiple residents report fast maintenance response times once a request is filed. However, complex structural issues (like ceiling leaks) have taken months to resolve.
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Last updated 2026-09-08