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The Sarah by ARIUM

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 312 Google reviews · How we rank ›

4.4(312) 79 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style CommunitiesStudent Housing
The Sarah by ARIUM
Location
Leander
Services
Luxury Apartments, Pet-Friendly Apartments, Townhome & Garden-Style Communities
Reviews
312
Ranking
#45 in Luxury Apartments
Best for
Pet owners who prioritize responsive maintenance and community engagement over quiet living.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Residents consistently praise rapid maintenance response and genuine staff friendliness; many name Byron, Rick, Vanessa, and Hailey for going above and beyond during move-ins and emergencies. The dog park and community events draw families.

However, acoustic design is a real issue: garage doors beneath bedrooms wake residents multiple times nightly, and thin walls mean you hear neighbors constantly. New parking fees and hidden charges frustrate tenants, and initial property cleanliness varies. The maintenance crew earns trust that management sometimes doesn't deserve.

Praised for
  • responsive maintenance staff
  • friendly and helpful office team
  • prompt emergency repairs
  • community activities and events
  • pet-friendly amenities
Watch-outs
  • poor soundproofing between units
  • hidden fees and parking charges
  • inconsistent move-in cleanliness
  • slow response times on some requests
responsive-managementfriendly-staffwell-maintainednoisy-neighborsgreat-amenitiesparking-issuesclean-common-areas
Best for: Pet owners who prioritize responsive maintenance and community engagement over quiet living.
Think twice if: Avoid if sound isolation matters: garage doors beneath units and thin walls create constant noise. Expect parking and utility charges on top of advertised rent.

What this place gets right

  • Quick maintenance response (often same-day repairs)
  • Named staff known for genuine customer care
  • Dog park and pet amenities
  • Community events and activities

Before you tour or apply

  • Byron, Michael, and Kevin praised for professional emergency response and realistic repair timelines
  • Rick, Vanessa, Hailey, and Ashley noted for patient lease-signing and follow-up support
  • Maintenance crew addresses security concerns (e.g., enforcing dog leash rules at resident request)
  • One emergency AC repair completed within minutes on a Saturday
  • One resident waited 13 days for a callback on a non-emergency request

Resident ratings

Pet-Friendly Apartments
Dog park and pet wash station enable pet owners; staff enforce leash rules fairly
Luxury Apartments
Resort-style amenities and office experience live up to pricing, but acoustic design and hidden fees undercut luxury positioning

How it stacks up

  • Rated 4.4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

How We Score
Star rating 58
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Breaking down the ratings

5
254
4
10
3
6
2
4
1
38

FAQ

How fast do maintenance emergencies get handled?
Very fast. Reviewers report AC outages fixed within minutes of submitting the work order, even on weekends. Staff set realistic timelines for parts that aren't in stock.
What pet amenities are included?
Their website lists a dog park and pet wash station. Reviewers mention staff enforce leash rules, making the community safer for children and other pets.
What are the move-in costs beyond rent?
Parking charges and other fees are now added to monthly rent; one reviewer flagged these as 'hidden fees.' Check your lease for specifics before signing.

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Leasing staff, particularly Arissa and her team, earn consistent praise for thoroughness and kindness during the application process. However, residency reveals significant cracks: water damage and mold go unaddressed, management ignores calls and voicemails, amenities fail (pool closed indefinitely, fire pit non-functional), and the complex applies vague lease rules with undisclosed fees on short notice. Maintenance responds quickly when it does show up, but overall accountability drops sharply once you move in.

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Last updated 2026-09-08