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The Sarah by ARIUM

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 313 Google reviews · How we rank ›

4.4(313) 78 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly ApartmentsLuxury ApartmentsTownhome & Garden-Style CommunitiesStudent Housing
The Sarah by ARIUM
Location
Leander
Services
Pet-Friendly Apartments, Luxury Apartments, Townhome & Garden-Style Communities
Reviews
313
Ranking
#41 in Pet-Friendly Apartments
Best for
Pet owners valuing quick maintenance response and friendly staff in a quieter location outside Austin.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Residents praise the office staff by name (Vanessa, Hailey, Rick, Byron) for quick problem-solving and genuine friendliness, with maintenance requests often handled same-day. The property sits outside Austin in Leander but offers good value, a resort-style pool, dog park, and strong pet enforcement that residents with children appreciate. Soundproofing between units and attached garage noise are persistent complaints, and some flag new parking fees as unexpected; a few reviewers worry about move-in cleanliness. Strong maintenance culture and community vibe keep most residents happy enough to renew.

Despite its strengths, consider carefully if noise from neighbors or garage access below your unit matters to you.

Praised for
  • responsive staff and management
  • fast maintenance response
  • pet-friendly amenities
  • good value for price
  • safe community
Watch-outs
  • poor soundproofing between units
  • noise from garage doors
  • hidden fees and rising costs
  • trash management issues
  • move-in cleanliness
responsive-managementfriendly-staffgood-valuenoisy-neighborssafe-secureslow-maintenance
Best for: Pet owners valuing quick maintenance response and friendly staff in a quieter location outside Austin.
Think twice if: Sound-sensitive renters or those with vehicles using garage doors should ask specifically about unit placement.

What this place gets right

  • Staff responds to maintenance within hours
  • Pet-friendly with dog park and wash station
  • Good value compared to nearby complexes
  • Safe, walkable community

Before you tour or apply

  • Maintenance staff Byron, Michael, and Kevin praised for professional emergency response
  • Office staff Vanessa, Hailey, and Rick named in multiple reviews for responsiveness
  • AC repairs completed within minutes of work order submission
  • Pet enforcement (leash policy) actively maintained by management
  • Some move-in units reported as not fully cleaned before occupancy

Resident ratings

Pet-Friendly Apartments
Dog park and pet wash station well-used; leash enforcement praised for safety with children
Luxury Apartments
Amenities (pool, fitness, cabanas) strong for the price point; soundproofing between units is a weakness

How it stacks up

  • Rated 4.4 against a 4.02 average across the 692 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

How We Score
Star rating 58
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Breaking down the ratings

5
255
4
10
3
6
2
4
1
38

FAQ

How quickly does maintenance respond to emergencies?
Reviewers report AC repairs handled within minutes of submitting a work order, and most repairs completed same-day or within a day.
Are pets welcome and what amenities are available?
Yes; the property has a dog park, pet wash station, and actively enforces leash policies. Reviewers with dogs highlight these features.
Is there secure parking?
Both attached and detached garages are available. Note that some reviewers report parking fees; confirm details before signing a lease.

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Residents consistently praise the responsiveness of maintenance staff (Ernesto and Freddy fix problems within minutes) and the professionalism of office teams like Marissa and Roland. The property itself is clean and quiet, with a smaller-community feel that builds resident connections. However, WiFi reliability is a persistent problem, failing nearly nightly at 11pm, and parking becomes chaotic at capacity, forcing late-evening arrivals to distant spots. Some residents also report fee surprises and felt misled by advertisements showing balconies and yards that did not match their units. The standout strength is staff dedication: maintenance workers are named repeatedly in five-star reviews for going beyond quick fixes to handle emergencies on weekends with professionalism. Despite infrastructure headaches, the overwhelming majority rate the community five stars, citing the team's genuine care and the welcoming atmosphere they create.

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Most residents report strong experiences centered on attentive staff and fast maintenance. The community is regularly praised as clean and safe, with resort-style amenities drawing long-term residents. Move-out disputes and occasional pest reports are the main friction points.

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The Evergrove
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The Evergrove

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Leasing staff, particularly Arissa and her team, earn consistent praise for thoroughness and kindness during the application process. However, residency reveals significant cracks: water damage and mold go unaddressed, management ignores calls and voicemails, amenities fail (pool closed indefinitely, fire pit non-functional), and the complex applies vague lease rules with undisclosed fees on short notice. Maintenance responds quickly when it does show up, but overall accountability drops sharply once you move in.

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Last updated 2026-09-22