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The Janis

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 32 Google reviews · How we rank ›

3.9(32) 60 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Janis
Location
Samsung-Pioneer Crossing, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
32
Ranking
#553 in Luxury Apartments
Best for
professionals drawn to modern luxury amenities and walkable retail access in North Austin

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Leasing staff excel at first impressions, with Miles, Gabrielle, Amber, and Cody earning consistent praise for attentiveness and tours of the spacious, modern units. The community fills a desirable North Austin location with strong amenities. Tenants face persistent friction over thin walls, delayed maintenance requests (despite note systems in place), ongoing construction noise in newer buildings, and serious complaints about security deposits held beyond legal timelines and insufficient communication around move-out charges.

Praised for
  • welcoming, knowledgeable leasing staff
  • spacious apartments with modern finishes
  • well-maintained community and amenities
  • strong amenity package and location
Watch-outs
  • poor soundproofing and thin walls
  • slow maintenance response and construction issues
  • security and safety concerns
  • security deposit disputes and unresponsive billing
friendly-staffresponsive-managementrenovated-unitsnoisy-neighborsslow-maintenancepoor-soundproofingsafe-secure
Best for: professionals drawn to modern luxury amenities and walkable retail access in North Austin
Think twice if: you are noise-sensitive, value responsive maintenance during move-out, or rely on EV charging stations

What this place gets right

  • attentive, knowledgeable leasing team
  • spacious modern units with natural light
  • comprehensive amenity package
  • desirable EastVillage location near retail

Before you tour or apply

  • Named staff: Miles, Gabrielle, Amber, Cody Newton (community manager), Angelo (maintenance manager)
  • EV charging stations reportedly non-functional since October
  • Paper-thin walls and soundproofing noted across multiple reviews
  • Construction delays and ongoing noise in newer buildings
  • Security deposit returns delayed beyond Texas 30-day legal requirement
  • Maintenance request note system exists but reportedly ignored

Resident ratings

Luxury Apartments
spacious units praised but soundproofing inadequate for the price
Pet-Friendly Apartments
pet-friendly designation confirmed but no review detail on pet amenities

How it stacks up

  • Rated 3.9 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 13% of the businesses in this directory.

What keeps coming up

feeling seen and heardwelcoming staffleasing office staffamazing tourspacious apartmentswelcoming atmosphereanswering questionsconstructionsecurityvibration

How we scored this

How We Score
Star rating 30
Review volume 66
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
21
4
1
3
2
2
2
1
6

FAQ

Are the apartments soundproofed?
No. Multiple reviewers report paper-thin walls and floors. You can hear neighbors' footsteps and feel vibrations between units.
How responsive is the maintenance team?
Mixed. Staff respond but often ignore resident notes (e.g., requests for entry notices). Repairs can be delayed, and the same issues sometimes recur.
What happens during move-out?
One tenant reported a security deposit still held beyond two months (past Texas's 30-day legal requirement) with disputes over forfeiture charges and move-out fees. Document all charges and follow up in writing.
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The Vaughan
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Residents and agents consistently praise the leasing team, especially Bryan Marte and Nick, for going above and beyond with patience and responsiveness. Units are spacious, modern, and clean, with standout amenities like the pool and proximity to EastVillage shops. However, some long-term residents report serious friction on exit: excessive move-out charges sent to collections, unresponsive management during disputes, and lingering maintenance issues like pest problems and limited cleaning schedules. Parking demand exceeds supply, forcing many to pay for reserved spots.

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The Amber
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The Amber

4.5(46)✓ Google-verified

Tenants consistently praise the leasing process and staff warmth, particularly highlighting Melanie, Liz, and Cody's attentiveness. The modern building, amenities, and responsive maintenance team draw strong approval. However, a small subset report uneven front-office professionalism, strict visitor parking enforcement, persistent pest issues, and early utility calibration glitches. Most residents view these as manageable in a new property. The community excels at pre-lease customer service, from unit measurements to transparent pricing and preferred employer discounts. Staff go beyond typical scope to ease the move. Maintenance handles issues quickly, though some eco-friendly design choices required adjustment. Visitor parking limits (7 days per month before lease addition required) and associated tow fees have frustrated some; complaints suggest enforcement feels overzealous given visible available parking.

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The Jasper Apartments
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4.7(195)✓ Google-verified

Move-in and leasing staff earn consistent praise for warmth, speed, and problem-solving; residents cite Christian, Erika, Zach, and Pavel as standouts who make the rental process feel personal and the community feel welcoming. Yet a sharp minority reports persistent noise from neighbors, paper-thin walls that transmit conversations and parties, and management indifference to complaints, with some citing unsafe conditions like gunshots and unanswered police dispatch lines. The property itself offers spacious layouts with private patios, in-unit washer/dryer, key-fob gates, dog wash, and Amazon lockers in a pool-equipped complex. But construction quality divides opinion: some praise cleanliness and maintenance; others call it cheaply built with zero sound isolation, leaving quiet-seeking tenants in a chronic sleep deficit.

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Last updated 2026-09-08