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The Janis

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 33 Google reviews · How we rank ›

3.8(33) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Janis
Location
Samsung-Pioneer Crossing, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
33
Ranking
#580 in Luxury Apartments
Best for
Pet owners drawn to modern finishes, restaurants, and retail within walking distance.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Staff members Amber, Gabrielle, Cody, and Miles earn consistent praise for warmth and knowledge during tours and office visits. However, residents report a troubling gap between initial promise and daily life: mold spreads unchecked across units, maintenance ignores written instructions, paper-thin construction carries neighbor noise into every room, security doors remain broken for months despite theft, and one resident waited nearly two months for a security deposit owed under Texas law. EV charging stations advertised on move-in have been non-functional for months.

Praised for
  • friendly, knowledgeable leasing staff
  • spacious, modern units
  • convenient location near shops and dining
  • strong amenities and community events
Watch-outs
  • persistent mold and maintenance delays
  • thin walls and poor soundproofing
  • broken security locks and package theft
  • construction noise and unfinished work
  • slow or unfair security deposit handling
friendly-staffresponsive-managementpoor-soundproofingunresponsive-maintenancepackage-theftslow-maintenancerenovated-units
Best for: Pet owners drawn to modern finishes, restaurants, and retail within walking distance.
Think twice if: Noise-sensitive residents or those who value responsive maintenance should look elsewhere; thin walls carry neighbor sound, and maintenance tickets pile up without resolution.

What this place gets right

  • leasing team known by name and genuinely warm
  • modern finishes and spacious layouts
  • walkable to dining and retail
  • fitness, business center, and community events

Before you tour or apply

  • Named staff members praised: Amber, Gabrielle, Cody Newton, Miles, and maintenance manager Angelo
  • Mold in AC closets and vents documented across multiple units; management did not proactively address
  • Door sweeps missing for 6+ weeks; wrong part installed initially
  • EV charging stations non-functional since occupancy in October
  • Security entryway locks broken for months despite email stating July 7 repair
  • Pool in Building 2 shut down by City of Austin, left unmaintained for 4-6 weeks
  • Building 2 had no running water for most of a day
  • One resident waited nearly two months for security deposit return; Greystar applied forfeiture charge despite deposit shown in final statement

Resident ratings

Luxury Apartments
Modern finishes and spacious units impress on tour, but paper-thin walls, thin floors, and thin construction quality undermine perceived value; ongoing maintenance failures overshadow initial promise.
Pet-Friendly Apartments
Reviews mention pest and bug infestations (ants, gnats) rather than pet-related amenities or policies.

How it stacks up

  • Rated 3.8 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 14% of the businesses in this directory.

What keeps coming up

feeling seen and heardwelcoming staffleasing office staffamazing tourspacious apartmentswelcoming atmosphereanswering questionsconstructionsecurityvibration

How we scored this

How We Score
Star rating 26
Review volume 66
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
21
4
1
3
2
2
2
1
7

FAQ

What is the leasing office phone number and hours?
The business publishes opening hours seven days a week and offers online appointments; contact information is available on their website.
Are there EV charging stations?
The Janis advertises EV charging, but multiple reviews report stations have been non-functional since October.
How soundproof are the units?
Residents consistently report paper-thin walls and floors; you can hear neighbor footsteps and feel vibrations between units.
Request a quote

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Last updated 2026-09-22