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The Heights on Congress

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 48 Google reviews · How we rank ›

3.7(48) 55 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Heights on Congress
Service
Luxury Apartments
Reviews
48

What we found

Staff (particularly Karla) earn praise for responsiveness and respect when they engage, and the complex maintains clean grounds. However, serious gaps emerge: the pool stays closed for years despite being advertised, neighbors create persistent noise without effective management intervention, residents report break-ins and security failures, and maintenance requests go unaddressed. The split between glowing older reviews and recent complaints suggests a decline in both upkeep and safety oversight.

Recent shift: Recent reviews (within the past year) show sharp decline from positive older reviews; safety, security, and maintenance concerns dominate current feedback while earlier reviews praised staff and cleanliness

Praised for
  • responsive staff (named Karla)
  • clean parking lots
  • ready move-in units
Watch-outs
  • pool closed for extended periods
  • noisy neighbors and lack of enforcement
  • security and safety concerns
  • maintenance unresponsive or invasive
  • pest problems
  • plumbing issues
responsive-managementpoor-communicationnoisy-neighborsclean-common-areaspest-problemsunresponsive-maintenancesafe-secure
Best for: those prioritizing staff responsiveness and ground maintenance over active amenities
Think twice if: security, noise control, and maintenance follow-through are your priority; pool closure duration suggests amenity delivery issues

What this place gets right

  • staff attentiveness (Karla noted by name)
  • clean parking and grounds

Before you tour or apply

  • Karla (staff member) praised for responsiveness in neighbor disputes
  • pool closed for approximately 2 years
  • multiple reports of break-ins and lock changes not completed
  • noisy upstairs neighbors; management has not resolved despite video evidence submitted
  • car vandalism and window breakage reported
  • screen windows removed from units

Resident ratings

Luxury Apartments
advertised amenities (pool) unavailable for extended periods; advertised pet-friendly policy reportedly not honored

How it stacks up

  • Rated 3.7 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 16% of the businesses in this directory.

What keeps coming up

efficient staffhelpful staff

How we scored this

How We Score
Star rating 20
Review volume 73
Review recency 85
Review sentiment 40
Profile completeness 100
Verification 30

Rating breakdown

5
24
4
6
3
5
2
6
1
7
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Last updated 2026-07-17