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The Heights on Congress

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 49 Google reviews · How we rank ›

3.7(49) 55 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Heights on Congress
Location
Greater South River City, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
49

Core details are sourced from this business's Google Business Profile (checked 2026-09-08).

What we found

Multiple residents report serious security breaches (break-ins, assault, lock-change refusals) alongside years-long maintenance failures (pool closure, roach infestation, plumbing). While staff like Karla earned praise for responsiveness when directly engaged, safety complaints and unmet maintenance needs vastly outweigh positive feedback. The property's 3.7 rating reflects sharp division: 49% five-star ratings cluster at the older, shorter reviews, while 29% one/two-star reviews from recent months document escalating security and upkeep concerns.

Praised for
  • staff responsiveness and helpfulness when engaged
  • prompt resolution of neighbor disputes (when escalated)
  • accessible amenities listed
Watch-outs
  • security concerns: break-ins, lock changes refused, stalking and assault reports
  • chronic maintenance failures: roach infestation, plumbing issues, pool closed for years
  • noise from upstairs neighbors and inadequate enforcement
  • discrepancy between advertised pet-friendly policy and actual enforcement
  • management jokes about resident assault instead of taking action
unresponsive-maintenancesafe-securefriendly-staff
Think twice if: Avoid if safety, timely lock maintenance, or pest control are priorities. Recent complaints dominate over older praise.

What this place gets right

  • Named staff member (Karla) known for responsive help
  • accessible amenities (elevators, wheelchair parking, business center)
  • some residents praise staff loyalty and respectfulness

Before you tour or apply

  • Staff member Karla specifically praised for responsiveness and problem-solving
  • Pool closed for approximately two years as of most recent reviews
  • Multiple break-in reports with documented refusal to change locks after assault
  • Maintenance crew described as intrusive and dishonest (left doors unlocked, lied about prior incidents)
  • Noise complaints from upstairs neighbors unresolved despite video documentation submitted to front office
  • Vehicle vandalism and window damage reported

Resident ratings

Luxury Apartments
Amenities listed but security breaches and neglected maintenance contradict luxury positioning

How it stacks up

  • Rated 3.7 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 20% of the businesses in this directory.

What keeps coming up

efficient staffhelpful staffdoor

How we scored this

How We Score
Star rating 20
Review volume 74
Review recency 100
Review sentiment 31
Profile completeness 100
Verification 30

Breaking down the ratings

5
24
4
6
3
5
2
6
1
8

FAQ

Is the pool open?
No. Recent reviews report it has been closed for approximately two years.
Are pets allowed?
The complex advertises pet-friendly units, but residents report inconsistent enforcement of this policy.
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Last updated 2026-09-08