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Silver Creek Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 55 Google reviews · How we rank ›

3.3(55) 55 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Silver Creek Apartments
Service
Luxury Apartments
Reviews
55

What we found

Staff responsiveness divides sharply with infrastructure reality. Long-term residents praise Maribel, Lidia, and maintenance techs like Edwardo and Max for speed and care; the pool renovation and central location near downtown draw repeated mention. But newer arrivals report rats and roaches in walls, soaring electric bills (some claiming $440 monthly), broken fixtures, and flooding events that took days to address. Office professionalism wavers: some describe a welcoming vibe, others cite missed emails, extra fees, and gaslighting around maintenance issues.

Praised for
  • responsive maintenance staff
  • helpful and caring office staff
  • quiet community
  • ample free parking
  • good value for location
Watch-outs
  • pest infestations not fully resolved
  • high utility bills despite newer appliances
  • poorly maintained aging building infrastructure
  • inconsistent office professionalism
  • questionable deposit retention practices
responsive-managementwell-maintainedquiet-communitygood-valuepest-problemsslow-maintenanceunresponsive-maintenancefriendly-staff
Best for: Long-term residents seeking quiet location and staff relationships; less suitable for those sensitive to aging infrastructure or utility costs.
Think twice if: Building maintenance and pest control have been inconsistent; utility bills run high; office procedures can cause billing disputes.

What this place gets right

  • Staff like Maribel, Lidia, Edwardo deliver quick maintenance response
  • free parking and central location 7-10 minutes from downtown
  • pool recently renovated, quiet grounds
  • reasonably priced for Galindo location

Before you tour or apply

  • Maribel, Lidia, Edwardo, Max cited repeatedly for responsiveness
  • pool closed 18+ months, recently reopened
  • rats in walls (Building 2), city inspector violation issued
  • electric bills reported $438+ monthly despite air conditioner and water heater replacement
  • lease termination emails initially reported missing, later confirmed received
  • security deposit retained as non-refundable when application not completed

Resident ratings

Luxury Apartments
Spacious, clean units and responsive maintenance praised, but aging infrastructure, pest issues, and high utilities undercut premium positioning.

How it stacks up

  • Rated 3.3 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 18% of the businesses in this directory.

What keeps coming up

washers and dryershelpful staffwelcoming vibeunit sizeresident assistancekind stafflaundrymaintenance staffapplication processsecurity deposit

How we scored this

How We Score
Star rating 1
Review volume 76
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
27
4
5
3
1
2
1
1
21

FAQ

How quickly does maintenance respond?
Reviewers report same-day or next-day fixes for plumbing and appliance issues. However, pest control and water damage handling have been slower and incomplete.
What are the fees beyond rent?
Application fee $50, security deposit $250 (retained if lease not signed). Late fees: $75 for missing fire extinguisher inspection, $35 for overdue rental insurance filing.
Is parking included?
Yes, free parking in lot and street parking available; reviewers note ample spaces. A few bike and scooter thefts reported.

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The Heights on Congress

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Staff (particularly Karla) earn praise for responsiveness and respect when they engage, and the complex maintains clean grounds. However, serious gaps emerge: the pool stays closed for years despite being advertised, neighbors create persistent noise without effective management intervention, residents report break-ins and security failures, and maintenance requests go unaddressed. The split between glowing older reviews and recent complaints suggests a decline in both upkeep and safety oversight.

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Bainbridge attracts strong loyalty from residents who value the maintenance team's personal care, particularly technicians Jay, Leo 1, Leo 2, and Domingo, and praise the property's affordability near downtown Austin. However, the experience fractures sharply: an aging infrastructure (60-year-old property) triggers recurring water shutoffs, rat infestations, and AC leaks, while the leasing office communication gaps and staff turnover leave newer applicants frustrated and some tenants feeling ignored. The building's appeal lies in its spacious floor plans and genuinely caring on-site staff, but residents entering a challenging leasing process or moving into units needing repairs should expect delays and may need to follow up repeatedly with management for solutions.

Luxury Apartments

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Last updated 2026-07-17