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The Element

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 119 Google reviews · How we rank ›

4.3(119) 70 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
The Element
Location
Manor
Service
Luxury Apartments
Reviews
119
Best for
professionals seeking pet-friendly luxury apartments with responsive maintenance in Manor

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Leasing staff and maintenance teams earn consistent praise for responsiveness and professionalism, particularly María Mercedes Olmedo and her colleagues. Recent management shifts have sparked concerns about tone and resident treatment, while parking enforcement policies have frustrated residents despite later improvements.

Praised for
  • helpful and attentive staff
  • quick responsive maintenance
  • warm leasing process
  • professional management team
Watch-outs
  • manager rudeness and tone-setting issues
  • predatory tow policies
  • inconsistent noise enforcement
  • insufficient visitor parking
responsive-managementfriendly-staffunresponsive-maintenance
Best for: professionals seeking pet-friendly luxury apartments with responsive maintenance in Manor
Think twice if: you have concerns about management consistency or plan to register multiple vehicles and need reliable visitor parking guidance

What this place gets right

  • attentive leasing and maintenance staff
  • dog-friendly community
  • wheelchair accessible facilities
  • quick response to maintenance requests

Before you tour or apply

  • María Mercedes Olmedo and Yuneisis named as exceptional leasing staff
  • maintenance responds quickly to work orders
  • predatory towing previously occurred at overflow parking; management later added visitor parking spots and negotiated towing discounts
  • inconsistent noise enforcement between residents reported

Resident ratings

Luxury Apartments
Leasing staff praised for making first-time renters feel welcome; maintenance highly responsive; recent management concerns and parking policies have created friction

How it stacks up

  • Rated 4.3 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 45% of the businesses in this directory.

What keeps coming up

pool viewcute apartmentsstaff attentionwelcoming staffinformative staffhelpful staffsmooth processwarm welcomefeeling at homeanswered questions

How we scored this

How We Score
Star rating 50
Review volume 90
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
94
4
3
3
3
2
1
1
18

FAQ

Can I bring my dog?
Yes, the complex welcomes dogs.
Is there free parking?
Yes, free parking is available. Eight designated visitor parking spots exist, though overflow issues have been reported; the property has since added visitor parking throughout the complex.
How responsive is maintenance?
Multiple residents report that maintenance responds quickly to work orders submitted through their system.
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Reviewers report sharp differences in experience. Those who moved in recently praise quick maintenance response and friendly staff, particularly noting Billy and Margarita. Longer-term residents describe declining conditions: ants, hornets in stairwells, filthy shared spaces, parking shortages, and $800 monthly towing fees. Management communication is mixed-some find staff transparent and helpful; others report gatekeeping behavior, unresponsive leadership, and accusations without clear proof. The application process drew complaints about unclear documentation requirements and non-refundable fees.

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Hillside on Parmer Lane
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Hillside on Parmer's 3.2 rating reflects a sharp split: roughly half give five stars, half give one or two. New residents praise the buildings, grounds, and maintenance responsiveness, but this honeymoon often sours fast. Soundproofing fails badly, with neighbors' footsteps loud enough to shake beds and interrupt sleep. Water leaks, malfunctioning garages, and unreliable trash pickup compound the frustration. The towing arrangement is a flashpoint: a third-party service (Parking Compliance Solutions) tows vehicles without warning, even when owners registered with the complex, and extracts $350 to release them. Management communication is inconsistent, and resident complaints about noisy or disruptive neighbors go unresolved despite repeated reports. The maintenance team earns genuine credit for speed and helpfulness when called, and new arrivals often highlight the freshness of finishes and amenities like the pool. Staff names like Grace, Brittany, and Martins appear in positive reviews. But structural shortcuts became visible within weeks: mold, water intrusion, faulty AC units that took two weeks to repair, broken windows at move-in. Over time, residents describe feeling trapped between poor construction, lax enforcement of neighbor conduct, and an unresponsive management layer.

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Camber Ranch
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Reviewers often praise the leasing team's warmth and maintenance's speed, along with attractive amenities like the gym and spacious layouts. However, noise bleed between units is consistent across complaints, move-in conditions have been substandard (urine, mold, food stains), and pest issues persist despite weekly spraying; some tenants also flag deceptive lease-renewal practices and construction defects that worsen over time. Maintenance handles work orders within one to two days, yet recurring problems (broken dog park gates, garage flooding) go unfixed for months. The office staff-particularly Ava and Victoria-drew specific praise, but the broader experience splits sharply: engaged residents enjoy the community; frustrated ones cite bait-and-switch tour practices, vague move-out charges, and a pattern of ignoring maintenance requests that don't fit management's priorities.

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Last updated 2026-09-08