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The Eastwood

Updated 2026-07-17 · 2,505 reviewed · 873 listed · Scored from 60 Google reviews · How we rank ›

3.5(60) 57 composite score See reviews on Google ✓ Google-verified
Student Housing
The Eastwood
Service
Student Housing
Reviews
60

What we found

Eastwood divides sharply. Those who connect with leasing agent Donna and the maintenance team (Jay Romani and Alex named) experience quick, helpful service and appreciate the UT-adjacent location. Others encounter unreturned calls, unclean common areas, and surprise fees, with the pool frequently closed or filthy and laundry machines tiny and costly.

Recent shift: Mixed management transition. Two years ago, reviews praise new management as responsive; recent one-star reviews (one week and one year ago) cite communication failures and dirty facilities, suggesting service dipped or became inconsistent after initial improvements.

Praised for
  • responsive maintenance team
  • helpful leasing agent Donna
  • close to UT campus
  • efficient management responses
Watch-outs
  • poor communication and unresponsiveness
  • high rent
  • dirty pool and facilities
  • laundry issues and costs
  • lack of transparency on fees
responsive-managementpoor-communicationunresponsive-maintenancefriendly-staffoverpriced
Best for: UT Austin students who prioritize campus proximity and can connect directly with staff.
Think twice if: You need reliable communication channels; recent one-star reviews cite weeks of unreturned calls and unresponsive management.

What this place gets right

  • Walking distance to UT Austin
  • Named maintenance staff (Jay Romani, Alex) and leasing agent Donna praised for responsiveness
  • Pet-friendly with covered parking

Before you tour or apply

  • Leasing agent Donna praised by name across multiple reviews for problem-solving and email responsiveness
  • Maintenance team members Jay Romani and Alex named for going beyond work orders
  • Laundry costs $2.35 per load; washers and dryers reported as very small
  • Pool historically closed or dirty; Jay Romani noted for cleaning it Mon-Fri daily at one point
  • Lock on laundry room door causes alarm noise and frequent lockouts

Resident ratings

Student Housing
Half-mile from UT campus and walkable to all of it; praised for convenience. High rent relative to peer options like Wampus; transparency on fees and utilities questioned.

How it stacks up

  • Rated 3.5 against a 3.97 average across the 214 student housing businesses listed here.
  • Has more Google reviews than 22% of the businesses in this directory.

What keeps coming up

pool cleanlinessupdated unitsnew managementresponsive managementnearby eats and drinksmaintenance teamefficiencyleasing agentstudenthelpful staff

How we scored this

How We Score
Star rating 10
Review volume 78
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
33
4
5
3
1
2
3
1
18

FAQ

How close is The Eastwood to UT Austin?
About half a mile away; reviewers describe walking distance to east campus and transit to west campus.
What is the laundry situation?
On-site machines charge $2.35 per load. Several reviewers reported machines are very small and frequently broken.
Who should I contact if I have an issue?
Leasing agent Donna is named repeatedly for responsiveness and problem-solving; email is preferred over phone calls based on reviewer feedback.
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Last updated 2026-07-17