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The Eastwood

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 63 Google reviews · How we rank ›

3.4(63) 56 composite score See reviews on Google ✓ Google-verified
Student HousingPet-Friendly Apartments
The Eastwood
Location
Hancock, Austin
Services
Student Housing, Pet-Friendly Apartments
Reviews
63
Ranking
#239 in Student Housing
Best for
UT students prioritizing walkability to campus and willing to tolerate mixed management.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-24.

What we found

The Eastwood splits sharply between those who praise Donna's leasing help and the maintenance team's responsiveness, and those burnt by management turmoil, poor communication, and unresolved deposit disputes. Recent reviews flag the pool closed for weeks with fees still charged, a dirty laundry room with cramped $2.35-per-load machines, and rent that feels high given the wear on units. Location near UT Austin and transit are genuine draws for students, but management's inconsistency is the core complaint.

Praised for
  • Donna in leasing office - responsive and empathetic
  • Maintenance team is efficient and helpful
  • Close to UT campus and transit
  • Relatively affordable for the location
Watch-outs
  • Management unresponsive, poor communication, unreturned deposits
  • Pool dirty and closed for long periods; still charges amenity fees
  • Rent and fees not transparent; overpriced for condition
  • Laundry facilities tiny, expensive, and frequently broken
responsive-managementpoor-communicationunresponsive-maintenancefriendly-staff
Best for: UT students prioritizing walkability to campus and willing to tolerate mixed management.
Think twice if: Those needing reliable management, transparent fees, and well-maintained common areas; recent deposits have gone unrefunded.

What this place gets right

  • Walking distance to UT Austin and east campus
  • Maintenance team helpful with quick response times
  • Some units have in-unit washer/dryer
  • Pet-friendly community

Before you tour or apply

  • Donna is named leasing agent praised for empathy and responsiveness
  • Jay Romani and Alex noted as helpful maintenance team members
  • Management changed this year; new company reported to worsen communication
  • Laundry machines are $2.35 per load and frequently out of service
  • Pool has been closed for over a month during operation season while amenity fees charged
  • Leasing office difficult to reach on weekdays

Resident ratings

Student Housing
Strong location advantage near UT, but rent often feels mismatched to maintenance quality and fees lack clarity.
Pet-Friendly Apartments
Community welcomes pets; no complaints or praise specific to pet policy in reviews.

How it stacks up

  • Rated 3.4 against a 3.98 average across the 247 student housing businesses listed here.
  • Has more Google reviews than 25% of the businesses in this directory.

What keeps coming up

pool cleanlinessupdated unitsnew managementresponsive managementnearby eats and drinksmaintenance teamfeesleasing agentstudenthelpful staff

How we scored this

How We Score
Star rating 5
Review volume 78
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
33
4
5
3
1
2
3
1
21

FAQ

Is The Eastwood close to UT Austin?
Yes. It's within walking distance to the east side of campus and a short walk to the west campus bus stop.
Do units have in-unit laundry?
Select units have washers and dryers included. Otherwise, the complex has on-site laundry at $2.35 per load.
How responsive is the maintenance team?
Reviewers report the maintenance team responds within 24 hours; however, recent reviews suggest management communication has worsened over the past year.
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Last updated 2026-09-22