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St. Johns West

Updated 2026-07-17 · 2,505 reviewed · 873 listed · Scored from 211 Google reviews · How we rank ›

3.3(211) 58 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
St. Johns West
Service
Luxury Apartments
Reviews
211

What we found

The property attracted praise for its location and leasing team initially, but since a recent property management merger with Avalon Bay, residents report ongoing problems with security, maintenance responsiveness, and aggressive fee structures. Multiple residents cite unpredictable move-out charges, stolen packages, broken elevators and locks, and the new visitor parking fee ($5 per day) as key frustrations. While individual staff members like Lashawnda receive praise for their helpfulness, the broader management policies and service reliability have deteriorated significantly.

The 3-hour wait for a human response through their AI system, unreliable trash valet pickups, broken pool lights left unrepaired for months, and a requirement that items break three times before replacement has created friction around daily living. Residents with guest parking needs and those sensitive to unexpected costs should evaluate other communities first.

Recent shift: Significant decline in sentiment and service quality following property management merger with Avalon Bay approximately 2-3 months ago. Prior reviews praise location and staff; recent reviews (past 4 weeks) focus on new parking charges, security failures, package theft, and maintenance delays introduced post-merger.

Praised for
  • friendly and helpful leasing staff
  • convenient Highland location near downtown
  • on-site amenities and pet-friendly
Watch-outs
  • excessive move-out and hidden fees
  • poor security and package theft
  • unreliable building maintenance and repair
  • visitor parking charges ($5/day after 2-hour grace)
  • unresponsive management and AI phone system
responsive-managementunresponsive-maintenancefriendly-staffsafe-securepackage-theftoverpriced
Best for: single professionals or couples without frequent guests, open to pet ownership in the area
Think twice if: you entertain guests frequently (visitor parking now $5/day), plan to move out within 2 years (expect aggressive move-out fee charges), or rely on package delivery or building security as priorities.

What this place gets right

  • near downtown Highland location
  • on-site amenities (fitness center, business center)
  • leasing staff praised for personal attention

Before you tour or apply

  • leasing associate Lashawnda noted for attentiveness
  • property management recently merged with Avalon Bay (formerly Equity Residential); decline in service follows merger
  • visitor parking: 2-hour grace period, then $5/day plus credit card fee
  • only 9 visitor parking spots for 500+ residents
  • elevator FOB pads broken for 2+ months with no temporary security measures
  • pool lights damaged 4+ months ago, unrepaired
  • policy requires items break 3 times before replacement
  • mailroom locked on weekends

Resident ratings

Luxury Apartments
helpful leasing team and convenient location offset by new management's aggressive fees, slow maintenance response, and frequent hidden charges at move-out.

How it stacks up

  • Rated 3.3 against a 4.02 average across the 628 luxury apartments businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

What keeps coming up

clean propertytrash roomswalkable neighborhoodleasing teamdog runsfloor planwood floorsoverchargingwell maintainedquiet property

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Breaking down the ratings

5
108
4
9
3
8
2
9
1
77

FAQ

What is the visitor parking policy?
Two-hour free grace period, then $5 per day plus a credit card processing fee.
How quickly can I reach management?
AI assistant responds to calls and texts but often makes errors; reaching a human requires visiting the office in person. Emails and phone calls are unreliable.
What should I expect at move-out?
Residents report substantial charges for cleaning, duplicate utility fees, and "admin fees" even after paying last month's rent. Expect to lose most or all of your security deposit.
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Last updated 2026-07-17