1
17 low data
1-35
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
Rock 35
Luxury ApartmentsPet-Friendly Apartments
- Location
- Hunters Ridge, Round Rock
- Services
- Luxury Apartments, Pet-Friendly Apartments
- Reviews
- 58
- Best for
- Pet owners seeking a quiet community with strong maintenance, as long as they connect with helpful staff.
Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.
What we found
Rock 35 divides sharply: residents praise Pearl and the maintenance team for going the extra mile, and many describe a quiet, welcoming place. But the same office staff member faces repeated complaints about rudeness, slow responses to problems like pest infestations and deposit refunds, and residents report security gaps. At $999 a month for 1-bedrooms, the value proposition hinges heavily on which staff you encounter.
Recent shift: Past reviews (2+ years ago) criticized the same staff member; recent 5-star reviews (past year) reflect positive experiences with the same person or others, suggesting inconsistent management or turnover. Pest complaints span multiple years without resolution mentioned.</shifts> </invoke>
Praised for
- responsive management
- friendly staff
- peaceful community
- quick maintenance help
Watch-outs
- pest problems
- poor office communication
- disrespectful staff
- slow refund processing
responsive-managementpoor-communicationpest-problemsfriendly-staffquiet-community
Best for: Pet owners seeking a quiet community with strong maintenance, as long as they connect with helpful staff.
Think twice if: Pest problems reported; office staff responsiveness varies widely. Get clear lease terms and refund timelines before signing.
What this place gets right
- maintenance goes beyond expectations
- quiet, peaceful neighborhood
- responsive management when available
- pet-friendly with amenities
Before you tour or apply
- Pearl (staff member) praised for daily phone availability and apartment improvements
- Maintenance has assisted with non-standard issues like flat tires
- Cockroaches and mice reported in some units
- Deposit refunds delayed past stated 3–5 business day window
- Security concerns mentioned (armed visitors, police response, unvetted access)
Resident ratings
- Luxury Apartments
- Maintenance and management standouts offset complaints about pests, office communication, and security gaps. Divided resident experience.
How it stacks up
- Rated 3.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
- Has more Google reviews than 23% of the businesses in this directory.
What keeps coming up
cozy placeleaseoffice staffoverall experiencepaintmanagerpearlofficemaintenancestaff
How we scored this
How We Score Star rating 0
Review volume 77
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Breaking down the ratings
5
23
4
7
3
3
2
2
1
23
FAQ
- What is the starting price?
- 1-bedroom apartments start at $999 per month according to their website.
- Do you allow pets?
- Yes, Rock 35 is pet-friendly and has a dog park on-site.
- Is there on-site fitness?
- Yes, there is a fitness studio.
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4.0(249)✓ Google-verified
Since new management arrived, staff including Yansi and Veronica have earned strong praise for quick responses and patient customer service, with recent tenants highlighting improvements and renovations. However, a former resident's detailed account documents months of water leaks, structural failures causing injury, ineffective bed bug and cockroach treatment, disputed charges, and a pattern of dismissive handling that contradicts the positive shift reported by newer tenants.
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