Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call

Oak House

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 68 Google reviews · How we rank ›

4.5(68) 70 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsLuxury ApartmentsTownhome & Garden-Style CommunitiesAffordable & Section 8 HousingStudent Housing
Oak House
Location
Leander
Services
Pet-Friendly Apartments, Luxury Apartments, Townhome & Garden-Style Communities
Reviews
68
Ranking
#135 in Pet-Friendly Apartments
Best for
Remote workers needing high-speed internet and quiet sleep, families valuing staff attentiveness and maintenance speed.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Residents consistently praise the leasing team (Iztli, Denise, Christina named several times) for smooth move-ins and ongoing friendliness, and maintenance typically responds within hours when called. The community offers luxury finishes, 2 gigabit fiber internet, resort amenities, and a resident-focused culture with events and modern payment options. However, a vocal minority report serious gaps: management ignored requests for repairs during move-in, the dog park sits uncleaned for a week despite complaints, smoking persists despite a smoke-free policy, and staff have dismissed resident concerns with insensitivity. Late fee enforcement appears inflexible and a nonrefundable "risk fee" lacks clear explanation.

Three named maintenance staff (Sal, Roman, and maintenance crew) earn consistent praise for speed and professionalism. Leasing staff inconsistency appears in one account of dismissive treatment during the showing process.

Praised for
  • responsive leasing staff
  • fast maintenance response
  • modern amenities and fiber internet
  • welcoming community atmosphere
  • well-maintained units and grounds
Watch-outs
  • unresponsive to upkeep requests
  • dog waste not cleaned regularly
  • smoking policy not enforced
  • dismissive management attitude
  • excessive late fees and unclear charges
responsive-managementpoor-communicationwell-maintainedclean-common-areasgreat-amenitiesfriendly-staffslow-maintenancerenovated-units
Best for: Remote workers needing high-speed internet and quiet sleep, families valuing staff attentiveness and maintenance speed.
Think twice if: Dog owners should know the dog park is not consistently cleaned; new residents report maintenance gaps during move-in; management approach to fees feels strict.

What this place gets right

  • 2 gigabit Spectrum Fiber with 5G backup failover
  • named staff (Iztli, Denise, Sal) praised for going above and beyond
  • maintenance response within 2 hours reported
  • townhome-style 1-bedrooms with upstairs bedroom isolation
  • package delivery and valet trash included

Before you tour or apply

  • Named leasing staff: Iztli, Denise, Christina; maintenance staff: Sal, Roman
  • 2 gigabit Spectrum Fiber with 5G backup internet failover within 30 seconds
  • Maintenance response time of 2 hours reported
  • Valet trash service included
  • Luxer One package delivery included
  • Spectrum Fiber discount: $70/month bundled with Spectrum mobile, $40/month for 1 gigabit fiber
  • Flex and Bilt payment options available
  • One reviewer reported non-refundable 'risk fee' at move-in with no clear explanation

Resident ratings

Pet-Friendly Apartments
Dog park praised but maintenance inconsistent; dog waste cleanup neglected for weeks despite resident complaints.
Luxury Apartments
Units feel brand new and well-finished; fiber internet and amenities deliver on luxury promise, but move-in maintenance issues undercut experience for some.
Townhome & Garden-Style Communities
Townhome-like 1-bedrooms with upstairs bedroom isolation highly praised for noise reduction and convenience; garage options available.
Student Housing
Modern payment options (Flex, Bilt) and fast internet appeal to tech-focused residents; community events help with resident connection.
Affordable & Section 8 Housing
Described as luxury at a fraction of Austin prices by one long-term resident; unclear whether community officially markets affordability tier.

How it stacks up

  • Rated 4.5 against a 4.02 average across the 692 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 27% of the businesses in this directory.

How we scored this

How We Score
Star rating 58
Review volume 80
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
56
4
3
3
0
2
2
1
7

FAQ

How fast is the internet here?
The building offers 2 gigabit Spectrum Fiber with 5G backup failover within 30 seconds, plus Invincible Wi-Fi. One resident noted non-fiber options cap at around 40 megabit upload; Spectrum Fiber delivers full 2 gigabit up and down. Backup 5G stays active up to 8 hours.
How quickly does maintenance respond?
One resident reported a minor maintenance request completed within 2 hours through the app. Named staff Sal and Roman are praised for quick response.
What happens if rent is late?
One resident was charged a $170 late fee for a two-day delay, even after informing management in advance. Management states the fee applies even for a two-hour delay.
Request a quote

Similar apartment complexes nearby

Leander Park
66

Leander Park

3.9(165)✓ Google-verifiedPublishes prices

Strong leasing experience with Denise, Nakeiya, and Conor earning consistent praise for patience and professionalism. Management change created sharp decline: newer staff slow to process applications, dismissive toward residents facing hardship, and reluctant to address maintenance problems transparently. Maintenance gaps stand out. Multiple residents report unresolved mold despite repeated requests; management blamed humidity or dust rather than investigating. Pet-friendly amenities well-received, but neighbor violations (dog waste attracting flies) went unenforced. Lease disputes show little flexibility when residents need early exit or re-leasing options.

Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
View profile
The Evergrove
73

The Evergrove

4.8(58)✓ Google-verified

Leasing staff, particularly Arissa and her team, earn consistent praise for thoroughness and kindness during the application process. However, residency reveals significant cracks: water damage and mold go unaddressed, management ignores calls and voicemails, amenities fail (pool closed indefinitely, fire pit non-functional), and the complex applies vague lease rules with undisclosed fees on short notice. Maintenance responds quickly when it does show up, but overall accountability drops sharply once you move in.

Affordable & Section 8 HousingPet-Friendly ApartmentsLuxury Apartments
View profile
The Sarah by ARIUM
78

The Sarah by ARIUM

4.4(313)✓ Google-verifiedPublishes prices

Residents praise the office staff by name (Vanessa, Hailey, Rick, Byron) for quick problem-solving and genuine friendliness, with maintenance requests often handled same-day. The property sits outside Austin in Leander but offers good value, a resort-style pool, dog park, and strong pet enforcement that residents with children appreciate. Soundproofing between units and attached garage noise are persistent complaints, and some flag new parking fees as unexpected; a few reviewers worry about move-in cleanliness. Strong maintenance culture and community vibe keep most residents happy enough to renew. Despite its strengths, consider carefully if noise from neighbors or garage access below your unit matters to you.

Pet-Friendly ApartmentsLuxury ApartmentsTownhome & Garden-Style Communities
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22