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Mission James Place Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 184 Google reviews · How we rank ›

3.8(184) 65 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Mission James Place Apartments
Service
Luxury Apartments
Reviews
184

What we found

Staff warmth and location draw residents in, with several noting responsive leasing teams and affordable pricing for South Austin. The durability of that goodwill depends heavily on timing: recent management changes have earned praise from some, while others report pest battles, unannounced rent add-ons (trash valet, inflated insurance requirements), and particularly troubling move-out billing disputes handled without communication or documentation.

Area crime, trespassing by homeless individuals, and enforcement gaps (off-leash dogs, noise) form a persistent safety backdrop. Maintenance is uneven; Gustavo and the pool team earn individual mentions, but roach complaints recur despite residents reporting requests. The 29% one/two-star concentration reflects deep frustration from leavers hit with post-move charges and denied recourse.

Praised for
  • friendly and responsive staff
  • good value for South Austin location
  • recent management improvements
  • clean units and maintained common areas
Watch-outs
  • pest problems (cockroaches)
  • safety concerns (homeless trespassing, crime)
  • aggressive move-out charges without notice
  • poor communication and unresponsive management
responsive-managementpoor-communicationpest-problemssafe-securefriendly-staffgood-value
Best for: Budget-conscious renters in South Austin who prioritize staff friendliness and transit access.
Think twice if: You are sensitive to pest control delays, neighborhood safety issues, or need clear move-out billing transparency.

What this place gets right

  • South Austin location near shopping, restaurants, and downtown
  • affordable pricing relative to newer luxury complexes
  • friendly leasing and maintenance staff named in reviews

Before you tour or apply

  • Gustavo (maintenance team member) noted for helpfulness and care
  • Micha and Claire (leasing staff) praised for attentiveness
  • Mandatory $35/month trash valet service cannot be opted out
  • Renters insurance requirement increased from $100,000 to $300,000 coverage without resident notification
  • Post-move-out billing disputes sent to collections without prior written notice or documentation

Resident ratings

Luxury Apartments
Staff friendliness and location praised; pest and safety issues, move-out charges undermine luxury positioning.

How it stacks up

  • Rated 3.8 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

What keeps coming up

helpful staffunit sizecozy apartmentcaring staffleasingcleanlinessnew homegarbage disposalinformative staffmaintenance

How we scored this

How We Score
Star rating 22
Review volume 98
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
120
4
4
3
7
2
3
1
50

FAQ

Are there hidden fees beyond rent?
Mandatory trash valet is $35/month and cannot be waived. Renters insurance requirement changed from $100,000 to $300,000 coverage without resident notice, raising that cost to $75/month.
What happens at move-out?
Residents report receiving charges months after departure without prior notice, email, or supporting documentation. Disputes are difficult; management does not consistently respond to calls or letters.
Is pest control available?
Professional pest control can be requested, but reviewers report roach problems persisted despite multiple requests and that outcomes depend on resident preparation and follow-up visits.
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Last updated 2026-07-17