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Madison at the Arboretum

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 77 Google reviews · How we rank ›

4.0(77) 66 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Madison at the Arboretum
Location
Jollyville, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
77
Ranking
#216 in Luxury Apartments
Best for
Long-term renters seeking a quiet, nature-immersed community with attentive staff and good noise isolation.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-08-25.

What we found

Residents consistently praise the management, especially Niesha and Jared, for their responsiveness and care in keeping the community peaceful and well-maintained. However, some tenants report frustration with extended pool closures, past water shutoffs lasting days with poor communication, and inconsistency in maintenance quality depending on which technician handles the work. The natural setting and apartment design win strong loyalty from long-term residents despite the older infrastructure.

Praised for
  • responsive and caring management team
  • quick and quality maintenance work
  • good soundproofing between units
  • clean, well-maintained grounds
  • natural woodland setting with deer and wildlife
  • thoughtful apartment design
  • strong sense of community
Watch-outs
  • pool closed for extended periods without clear timelines
  • inconsistent maintenance quality and past poor work
  • water outages and delayed communication on repairs
  • older appliances and fixtures in units
  • limited internet provider options
responsive-managementwell-maintainedquiet-communityfriendly-staffslow-maintenance
Best for: Long-term renters seeking a quiet, nature-immersed community with attentive staff and good noise isolation.
Think twice if: Those needing modern appliances or reliable shared amenities should ask about recent pool and water system repairs before signing a lease.

What this place gets right

  • Attentive, named management (Niesha, Jared, Chad)
  • strong soundproofing between units
  • natural wooded setting with abundant deer
  • thoughtfully designed kitchens and appliances

Before you tour or apply

  • Niesha Sanders and Jared (maintenance tech) are frequently named as key reasons residents stay
  • Chad is the community manager
  • pool has experienced extended closures lasting weeks to months
  • water outage lasted 3 full days community-wide
  • Spectrum internet is the only provider available
  • some units lack functional appliances after a year of residency; others receive quality make-ready work
  • dog park with agility tools on-site
  • coyotes sometimes wander onto back yards

Resident ratings

Luxury Apartments
Management and maintenance responsiveness praised; extended amenity closures and older infrastructure frustrate residents.

How it stacks up

  • Rated 4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 30% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 82
Review recency 99
Review sentiment 52
Profile completeness 100
Verification 30

Breaking down the ratings

5
43
4
15
3
3
2
5
1
11

FAQ

How quickly does maintenance respond to work orders?
Most residents report same-day or very quick response times. One long-term resident notes work orders are handled with efficiency and minimal delay.
What should I know about the community pool?
The pool has experienced extended closures for repairs lasting weeks to months with limited management communication about timelines.
Are there noise issues between apartments?
Soundproofing is strong. You may hear neighbors moving furniture above you, but overall noise transfer is minimal.
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Last updated 2026-09-08