Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
Legacy Rental Homes logo

Legacy Rental Homes

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 32 Google reviews · How we rank ›

4.0(32) 60 composite score See reviews on Google ✓ Google-verified
Townhome & Garden-Style Communities
Legacy Rental Homes
Service
Townhome & Garden-Style Communities
Reviews
32

What we found

Victoria Williams earns repeated praise for patient, thorough leasing support and clear communication, while the maintenance and office teams draw consistent complaints about slow response, incomplete repairs, and billing transparency. Some residents enjoy the quiet community and walking trail; others discovered homes below move-in standard, drainage issues, and rent hikes weeks into their lease. Staff quality appears to depend heavily on which team member you encounter.

Recent shift: Mixed. Recent five-star reviews (3-5 months ago) consistently praise Victoria and community; older negative reviews (1-3 years ago) cite broader maintenance and management failures. Current pattern suggests leasing excellence but move-in and ongoing maintenance remain high-risk areas.

Praised for
  • Victoria Williams and leasing staff professionalism
  • responsive maintenance and fast repair response
  • quiet, friendly community
  • walking trail and location
  • welcome gestures and clear expectations
Watch-outs
  • rent increases and billing surprises
  • delayed or incomplete maintenance work
  • homes delivered dirty or damaged at move-in
  • unresponsive office staff and phone access
  • design flaws (garage size, kitchen layout)
  • yard maintenance and gate security issues
responsive-managementpoor-communicationfriendly-staffslow-maintenancequiet-community
Best for: Families and professionals who prioritize leasing clarity and don't require immediate move-in problem resolution.
Think twice if: You need urgent move-in inspections or can't tolerate maintenance delays; several tenants reported dirty homes, broken appliances, or unresolved issues for weeks.

What this place gets right

  • Leasing staff (especially Victoria Williams) known for patience and clear communication
  • Fast response when maintenance does engage
  • Quiet community with walking trail nearby

Before you tour or apply

  • Victoria Williams: leasing associate praised across multiple reviews for patience, pre-move welcome basket, and follow-up communication
  • Efrain: property manager mentioned in both positive and negative contexts; tenants reported him gaslighting on AC repairs and providing incorrect leasing documents
  • Maintenance response time praised when engaged but follow-up commitments often unfulfilled
  • Walking trail behind community noted as asset

Resident ratings

Townhome & Garden-Style Communities
Leasing experience praised for transparency and staff attentiveness; move-in quality inconsistent, with some homes delivered dirty or damaged.

How it stacks up

  • Rated 4 against a 4.06 average across the 126 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 9% of the businesses in this directory.

What keeps coming up

leasing processwalking trailkind staffquiet communityfriendly neighborsfast response timeaddressing concernsyardanswering questionsclear expectations

How we scored this

How We Score
Star rating 33
Review volume 66
Review recency 98
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
20
4
3
3
3
2
2
1
4

FAQ

Will I walk the actual townhome before signing?
One tenant reported walking only a model home in May and not seeing the actual unit until move-in day. Best to confirm current policy with leasing.
What's the garage size for standard trucks?
One tenant with a standard 2-door Chevy Silverado reported it does not fit in the 2-car garage, even before turn-in the garage dimensions.
How long does maintenance typically take for move-in issues?
Recent reviews show highly variable response: some issues resolved within days, others unfinished after weeks; water and AC issues appear problematic.
Request a quote

Similar apartment complexes nearby

Collier Apartments
68

Collier Apartments

4.0(300)✓ Google-verified

Collier splits sharply. Five-star residents praise affordable spacious units, quiet grounds, and staff who fix issues fast. But recent guests report a darker side: seven-day AC outages during 95-degree heat with unresponsive emergency lines, roach infestations, pet waste scattered, and management that dismisses health concerns. The gap between "excellent response" and "do not move here" suggests inconsistent quality or a recent decline.

Student HousingAffordable & Section 8 HousingPet-Friendly Apartments
View profile
Walden Square
79

Walden Square

4.4(72)✓ Google-verified

Living at Walden Square means joining a tight-knit community in Pflugerville where residents feel genuinely cared for. Maintenance requests get handled within 24 hours, homes are well-kept, and the neighborhood stays peaceful and safe. Faith, the property manager, is the standout reason most residents give for staying. She runs monthly community events, goes the extra mile on lease questions, and residents consistently mention her attention to detail and genuine warmth. New residents find the move-in process straightforward because of her guidance.

Townhome & Garden-Style Communities
View profile
Stone Hill
78

Stone Hill

4.4(251)✓ Google-verified

Most residents credit named staff members (Claudia, Iris, Shadow) for making their stay enjoyable. Maintenance answers quickly and work gets done well, the complex stays quiet, and prices feel fair. However, a few point out unexpected move-out fees, occasional pests, and rodents near the dumpsters. If you need a responsive team and don't mind occasional maintenance issues, this place delivers. If you're sensitive to pest concerns or need flawless transparency on exit costs, ask first.

Affordable & Section 8 HousingLuxury ApartmentsStudent Housing
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-17