Austin Apartment Reviews Guide
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Latitude at Presidio

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 330 Google reviews · How we rank ›

4.2(330) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsTownhome & Garden-Style CommunitiesPet-Friendly ApartmentsStudent Housing
Latitude at Presidio
Location
Cedar Park
Services
Luxury Apartments, Townhome & Garden-Style Communities, Pet-Friendly Apartments
Reviews
330
Ranking
#146 in Luxury Apartments
Best for
Prospective residents prioritizing first impressions and amenities, less so for noise-sensitive tenants or those needing reliable maintenance response.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Tours and leasing stand out for warmth and professionalism, especially through staff like Angela and Viri. Once inside, experiences split sharply: some residents praise the grounds, amenities, and quick responses; others endure chronic noise from neighbors, slow maintenance turnarounds measured in weeks or months, mishandled security deposits, and management indifference to noise complaints and unruly pets. Sound barriers between units are thin enough to hear conversations clearly. New management changes have coincided with deteriorating grounds and service.

Praised for
  • friendly, attentive leasing staff
  • clean, well-maintained property and amenities
  • smooth move-in process
  • responsive during tours
Watch-outs
  • poor sound insulation between units
  • unresponsive maintenance and management
  • inconsistent enforcement of quiet hours and pet rules
  • unfair move-out charges and billing disputes
responsive-managementpoor-communicationwell-maintainednoisy-neighborsunresponsive-maintenancefriendly-staffslow-maintenanceoverpriced
Best for: Prospective residents prioritizing first impressions and amenities, less so for noise-sensitive tenants or those needing reliable maintenance response.
Think twice if: Sound insulation between units is thin; maintenance requests often wait weeks or months; management responsiveness drops after move-in; pet and noise rule enforcement is inconsistent.

What this place gets right

  • attentive leasing consultants
  • modern amenities including gym and pool
  • quick application and move-in process

Before you tour or apply

  • Leasing staff Angela and Viri specifically praised for professionalism and knowledge during tours
  • Some residents waited weeks to months for maintenance fixes including internet routing, microwave repair, and basic appliance issues
  • Malfunctioning smoke detector response denied as emergency; escalated to after-hours line dismissal then eventual removal but only after multiple calls
  • Move-out process gaps: internet equipment trashed without notice, disputed cleaning charges (one resident charged $300), security deposit withholding, and lease break notices not logged in system
  • Management changes have coincided with grounds deterioration: pool maintenance delays, overflowing dog waste bins, overgrown grass, broken amenities (pool table cues missing, shuffleboard sand empty, coffee machine non-functional outside business hours)

Resident ratings

Luxury Apartments
Upscale finishes and modern amenities appeal to those prioritizing appearance; thin walls and maintenance delays disappoint residents seeking quality of life.
Pet-Friendly Apartments
Welcomes pets but lacks enforcement of cleanup rules and dangerous dog policies; some residents report overflowing waste bins and unaddressed aggressive pets.
Townhome & Garden-Style Communities
A3 floor plan praised for views; residents note thin construction and poor sound insulation undermines the premium positioning.

How it stacks up

  • Rated 4.2 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How we scored this

How We Score
Star rating 46
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
244
4
22
3
7
2
6
1
51

FAQ

What are the pet fees?
Pet non-refundable fee is $350 per pet, plus $20 monthly pet rent per pet. These are the rates listed on their website.
How long does the move-in process take?
One 10-year renter described it as the smoothest in a decade; another recent reviewer toured with Angela and moved in within weeks of that visit. However, post-move-in support has been slow in some cases.
Are there pet amenities?
The property has dog waste bins and common areas for pets; however, several reviews note cleanup enforcement is inconsistent and trash bins often overflow.

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Residents consistently praise the maintenance crew and front office, especially Rachel and Kelsie Paul, for quick responses and helpful service. Cedar Park location, mature landscaping, and pet amenities draw families and long-term tenants. The main friction points are mandatory Spectrum internet bundling, which reviewers say costs more for worse service, and occasional leasing staff inconsistency; one visitor reported cold treatment and tour mix-ups, though most others had positive interactions. Maintenance staff like Elido, Andres, Andrea, and Fran handle requests same-day or next-morning. The property offers resort-style amenities including pool, fitness center, and dog park. Some residents flag rent hikes and patio landscaping upkeep as ongoing concerns, but overall satisfaction remains high among those who settle in.

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Last updated 2026-09-08