Broadstone North Lamar
Leasing and tour staff earn consistent praise for their knowledge and warmth, and the units themselves are spacious with modern finishes like gas stoves and beverage coolers. New management has rolled out more resident events and community engagement. However, residents experience serious infrastructure gaps: elevators fail frequently, the security gate broke and stayed open for weeks, and mandatory use of a low-rated Fetch delivery service has resulted in lost packages and friction. Move-in specials go unfulfilled for months, and complaint follow-up is weak. Staff continuity matters here-named maintenance teams and leasing agents deliver good service when they are on it. The property location near shops, transit, and restaurants is a genuine draw. But ongoing gate and elevator issues, combined with the forced Fetch system and lax accountability on promised credits, suggest management's operational execution lags behind its upscale positioning and friendly front-of-house image.
