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La Cima Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 290 Google reviews · How we rank ›

4.4(290) 80 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
La Cima Apartments
Service
Luxury Apartments
Reviews
290

What we found

Most residents praise the staff warmth and efficiency, particularly Ms. Marlen, Ms. Cristina, and community manager Bianca, who guide through the application process clearly and resolve concerns quickly. The property itself is clean and comfortable for families. However, some applicants report communication breakdowns during approval, and a few residents dispute deposit returns, citing inflated deduction claims.

Praised for
  • friendly and attentive staff
  • professional management
  • clean and well-maintained property
  • affordable pricing
  • responsive issue resolution
Watch-outs
  • application and communication problems
  • deposit disputes
  • management unresponsiveness
friendly-staffresponsive-managementwell-maintainedgood-value
Best for: Families seeking affordable luxury apartments with responsive, friendly management.
Think twice if: Review application status carefully and request written confirmation before signing; clarify deposit deduction policy upfront.

What this place gets right

  • Named staff known for professionalism and kindness
  • efficient application process
  • clean, comfortable units
  • family-oriented community

Before you tour or apply

  • Named staff: Ms. Marlen, Ms. Cristina Santillan, Bianca (community manager)
  • Residents cite quick, clear communication from leasing staff
  • Pool, fitness center, laundry facilities praised
  • Section 8 accepted
  • 2020 Austin Energy Green Building Multifamily Rating

Resident ratings

Luxury Apartments
Staff professionalism and unit quality praised; application processing and deposit disputes cause friction for some residents.

How it stacks up

  • Rated 4.4 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

What keeps coming up

staff friendliness2-bedroom apartmentelevatorshelpful teamclean propertyfamily atmosphereprompt issue resolutioninformative stafflease renewalpool

How we scored this

How We Score
Star rating 58
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
242
4
2
3
4
2
1
1
41

FAQ

Do you accept Section 8 vouchers?
Yes, La Cima accepts Section 8.
What is the application fee?
$25
Request a quote

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Most residents speak warmly of The Monroe, citing the property's beauty, full amenities, and especially the care from manager Lisa and leasing staff Maria and Sean. The location is a genuine draw: ten minutes from downtown and the airport, near parks and shops, with tree-lined privacy on the back side. Repeat residents renew leases specifically because of the staff's attentiveness and the community events that foster a homey feel. Detractors, though fewer, push back on the "luxury" label. Some note cheap finishes inside units, sparse landscaping, and a small pool for the premium positioning. Security concerns surface periodically-gates left unlatched, trash and parking service gaps. One tenant reported visible mold in air ducts. The profile is strongly staff-driven; when management is engaged, the place thrives; operational gaps emerge when that care lapses.

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The Pointe at Ben White Apartments
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The Pointe at Ben White Apartments

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Five-star residents consistently praise the leasing and maintenance staff-particularly Jorge in maintenance and Arleen in the office-for professionalism and care. Units are spacious with washer-dryer connections, grounds stay clean, and the community welcomes pets and families. However, one-star reviewers report serious safety concerns: car theft, window smashing, robbery, and weak perimeter security. Residents say management refuses to share security footage and dismisses incident reports; some note pest problems and chronic parking shortages. The sharp divide between tenure (loyal multi-year residents) and newer tenants (citing deteriorating conditions) suggests ongoing property management and security gaps. Staff competence does not offset fundamental safety and maintenance accountability issues residents face. Parking is consistently cited as inadequate. Pest complaints span months. Multiple accounts describe management as dismissive rather than solution-focused when confronted with security incidents.

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Cedar Heights Apartments
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Residents who stick around praise the newness, amenities, and especially Jessie and Mary-staff who handle lease paperwork smoothly and respond promptly to maintenance issues. The catch: paper-thin walls mean neighbor noise bleeds through badly, some leasing agents have been dismissive or condescending during tours, and cabinetry feels flimsy. Move-in experience hinges on who greases the wheels. Parking and common areas stay clean, and the weight room, pool, dog park, and pickleball courts draw regulars. Early tenants have felt the honeymoon glow of a brand-new property. Later ones bump into loose enforcement around quiet hours and loose build details. Worth the tour if you prioritize staff warmth and amenities, but tour with someone you trust to flag walls and ask hard questions about lease incentives upfront.

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Last updated 2026-07-17