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Kensington Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 143 Google reviews · How we rank ›

4.0(143) 66 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Kensington Apartments
Service
Luxury Apartments
Reviews
143

What we found

Kensington wins most favor for its location, walkable Allandale surroundings, and staff warmth. Mac, Manny, and the maintenance crew earn consistent praise for responsiveness and genuine care, especially during urgent repairs. The complex feels peaceful to many residents and welcomes pets.

However, serious complaints center on billing practices, pest control gaps, and water damage recovery. Residents report surprise charges appearing a year after move-out, pest spraying that never occurs, and mold left behind after flooding. One former tenant faced a $13,000 charge for damage from a building defect. These issues suggest inconsistent accountability and communication after problems arise.

Praised for
  • friendly and helpful staff (especially Mac, Lois, Manny, Corey)
  • maintenance responds quickly to urgent requests
  • good location near shops, restaurants, walkable neighborhoods
  • quiet, peaceful environment with nice neighbors
  • well-maintained building and common areas
  • pet-friendly with amenities
Watch-outs
  • unexpected charges added to rental reports months after move-out
  • poor pest control service and unanswered follow-ups
  • unresolved mold issues and inadequate water damage remediation
  • inconsistent emergency maintenance response
  • cleanliness problems in outdoor areas (dog waste, litter, syringes)
  • shared water heating system causes low hot water pressure
  • noise from fire alarms and neighbors despite some quiet reports
friendly-staffresponsive-managementwell-maintainedquiet-communitypest-problemsoverpriced
Best for: Renters seeking a walkable, pet-friendly community with responsive on-site staff and maintenance.
Think twice if: Tenants who want clarity on all charges before signing. Past residents report surprise billing a year after move-out and pest control service gaps. Ask about billing practices and request details in writing.

What this place gets right

  • Responsive maintenance team (same-day repairs on weekends)
  • Walkable neighborhood near restaurants and shops
  • Warm, knowledgeable leasing staff
  • Pet-friendly with on-site amenities

Before you tour or apply

  • Mac, Lois, Manny, and Corey named as staff members praised or criticized
  • Same-day emergency maintenance response confirmed (toilet repair on Saturday)
  • Shared building water heater system causes low hot water pressure
  • Past billing disputes: $13,000 charge assessed a year after move-out for building defect; pest control fees charged but service not provided until move-out
  • Water damage remediation: inadequate wall removal and drying allowed mold to persist

Resident ratings

Luxury Apartments
Staff and location praised, but serious concerns over billing delays, pest control failures, and unresolved water/mold damage raise questions about post-rental accountability.

How it stacks up

  • Rated 4 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 52% of the businesses in this directory.

What keeps coming up

helpful stafflaundry roomsmaintenance teamspacious unitsnice propertyneighborhoodlease renewalfeespeace and quietwalkability

How we scored this

How We Score
Star rating 33
Review volume 94
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
97
4
11
3
3
2
4
1
28

FAQ

How quickly does maintenance respond to emergencies?
Residents report same-day responses for urgent repairs on weekends, though one tenant experienced a one-hour wait during a flooding emergency.
Does the complex include parking?
Yes, covered parking is included, according to their website and amenities listed.
Is the complex pet-friendly?
Yes, pets are welcome. However, one resident complained about dog waste in grassy areas and dogs tied to railings, suggesting enforcement issues.
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Last updated 2026-07-17