Staff excellence drives the experience here. Jack, Aylen, Rick, Vernon, Pedro, and SarahBeth routinely earn specific praise for responsiveness, professionalism, and genuine investment in residents' comfort. Tours are thorough; maintenance requests get fast turnarounds.
The property itself is modern and clean with strong walkable location near restaurants. One resident noted building maintenance could use attention, but the 4.4 rating and 78% five-star rate reflect consistent satisfaction with community feel and team care.
Staff members Amy, Mekalah, Dariel, Reid, and Celeste consistently earn praise for going above and beyond to solve problems and make residents feel welcome. The complex delivers a quiet, clean community with a walkable Brentwood location steps from restaurants, though one resident noted hearing upstairs footsteps clearly and another reported serious pool maintenance failures a year ago.
Some residents credit leasing staff like Jamie with quick approvals and move-ins, plus the North Austin location. Others report serious problems: management that ignores calls, maintenance that left bathrooms unusable without notice, units that did not match promises (promised two-bedroom, received one-bedroom), and security lapses including unauthorized entry and theft.
Three years of mostly routine living marred by a persistent pipe leak that never fully resolved, musty ground-floor dampness, and an ongoing cockroach problem. Maintenance responds quickly to most requests, and the location near North Lamar amenities is strong, but recent move-in ready units have tested negative (filthy conditions, signs of mold and pests), and water damage tied to electrical wiring poses health risks.
Last updated 2026-07-17
