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Hidden Gardens Apartments

Updated 2026-07-17 · 2,505 reviewed · 873 listed · Scored from 48 Google reviews · How we rank ›

2.7(48) 50 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Hidden Gardens Apartments
Service
Luxury Apartments
Reviews
48

What we found

Hidden Gardens Apartments advertises luxury living in a quiet Brentwood setting, but the gap between marketing and reality is stark. The property has deteriorated significantly since ownership changed, with air conditioning failures routinely taking weeks to repair, laundry equipment broken for months or years, and management either absent from the office or dismissive when reached. Safety concerns, including reported squatters and drug use on the grounds, combined with poor maintenance and negligent responses, have driven many long-term residents to leave.

Recent shift: Management transitioned from responsive on-site staff (2017-2020) to a revolving-door model under G&B Property Management (2020 onward). Early manager Colin received praise (2-year-old reviews), but current management is described as absent and dismissive. Rating spread (52% one/two-star vs. 29% five-star) reflects this sharp decline.

Praised for
  • quiet location and courtyards
  • affordable pricing
  • onsite amenities (pool, fitness center)
Watch-outs
  • broken AC, slow response times
  • nonfunctional laundry equipment for years
  • absent or unresponsive management
  • safety issues and squatters
unresponsive-maintenancepoor-communicationslow-maintenancesafe-secure
Think twice if: Prospective tenants should investigate current maintenance responsiveness and management staffing; AC outages have taken weeks to resolve, and laundry equipment has remained broken for extended periods.

What this place gets right

  • quiet location and courtyard gardens
  • onsite pool and fitness center
  • affordable for the area

Before you tour or apply

  • Property managed by G&B Property Management (off Guadalupe); earlier manager Colin received mixed reviews
  • AC repairs routinely delayed 4+ days despite tenant contact
  • Laundry room: 5 washers and 6 dryers, with only 2 dryers functioning for extended periods
  • Onsite maintenance staffing reduced; office rarely staffed full-time
  • Reported security issues including squatters, drug use, and package theft

Resident ratings

Luxury Apartments
Marketed as modernized luxury, but tenants report severe operational decline under current ownership since 2020.

How it stacks up

  • Rated 2.7 against a 4.02 average across the 628 luxury apartments businesses listed here.
  • Has more Google reviews than 17% of the businesses in this directory.

What keeps coming up

laundry roomcourtyard gardensdryerplumbingmaintenancelocationleasingmanagerpropertyoffice

How we scored this

How We Score
Star rating 0
Review volume 73
Review recency 100
Review sentiment 33
Profile completeness 100
Verification 30

Breaking down the ratings

5
14
4
2
3
7
2
4
1
21

FAQ

What onsite amenities does Hidden Gardens offer?
Pool, fitness center, onsite parking, and private outdoor courtyard spaces. However, recent reviews note the pool is often dirty and laundry equipment has been largely nonfunctional.
How responsive is maintenance for AC repairs?
Multiple recent reviews report 4+ day response times to AC outages. One tenant described leaving 10 messages with no response before receiving a text that their ticket had been assigned.
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Last updated 2026-07-17