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Hidden Gardens Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 47 Google reviews · How we rank ›

2.7(47) 49 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Hidden Gardens Apartments
Location
Brentwood, Austin
Service
Luxury Apartments
Reviews
47

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-24.

What we found

Since new ownership in 2020, Hidden Gardens has deteriorated sharply. Residents report chronic AC breakdowns with waits of four days to months for repairs, laundry rooms inoperative for nine months at a time, and management that is rarely on-site and slow to respond. Security concerns include package theft, bike theft, and unauthorized occupation by transients. The property appears neglected in photos compared to listings.

Praised for
  • location near high school
  • courtyard gardens and seclusion
  • some past management responsiveness
Watch-outs
  • AC failures and delayed repairs
  • broken laundry machines for months
  • unresponsive management
  • unclean grounds and trash overflow
  • safety issues with transients and crime
unresponsive-maintenancepoor-communicationparking-issuespackage-theftslow-maintenancesafe-secure
Think twice if: Anyone sensitive to delayed maintenance or safety concerns; AC and laundry failures have been unresolved for extended periods, and management responsiveness is documented as poor.

What this place gets right

  • quiet, secluded courtyards
  • Brentwood location near high school
  • pet-friendly with pool and fitness center

Before you tour or apply

  • Laundry room had 5 washers and 6 dryers, mostly non-functional for 9+ months
  • AC service tickets met with duct tape repairs and four-day+ waits
  • Management office in building reported as empty most days; off-site management on Guadalupe
  • Property manager Colin praised in 2021-2022 reviews for responsiveness; G&B Property Management took over and later management became elusive
  • Raw sewage overflow onto sidewalk documented as chronic issue
  • Maintenance worker on-site was eliminated after 2020 ownership change

Resident ratings

Luxury Apartments
Described as modernized and affordable for the quality in one review; majority report deterioration, failed amenities, and unmet maintenance standards inconsistent with luxury positioning.

How it stacks up

  • Rated 2.7 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 19% of the businesses in this directory.

What keeps coming up

laundry roomcourtyard gardensplumbingmaintenancedryerlocationleasingmanagerpropertymanagement

How we scored this

How We Score
Star rating 0
Review volume 73
Review recency 100
Review sentiment 31
Profile completeness 100
Verification 30

Breaking down the ratings

5
14
4
2
3
7
2
4
1
20
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Last updated 2026-09-22