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Fivetwo at Highland

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 522 Google reviews · How we rank ›

4.3(522) 73 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingPet-Friendly Apartments
Fivetwo at Highland
Location
Highland, Austin
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
522
Ranking
#63 in Luxury Apartments
Best for
ACC students and professionals prioritizing location and move-in experience over operational reliability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Leasing staff Luis and Sophia earn consistent praise for attentive, personable service that cuts through move-in stress. The Highland location near ACC serves students and commuters well, and the units deliver spacious layouts with natural light. The property itself appears modern and well-designed.

But the community struggles with slow maintenance, where repairs often take 2-3 weeks or go incomplete, and an expanding fee structure that leaves residents frustrated. Parking garage changes have displaced lower-floor residents far from their homes. Several reviews document broken door locks, security gaps, and vehicle break-ins despite the gated design. A disabled resident noted the new parking policy creates accessibility barriers.

Recent shift: A marked shift toward aggressive fee collection (paid parking, package storage, pet landscaping fines) in the past month coincides with new parking policy complaints and one long-term resident's decision not to renew.

Praised for
  • leasing staff Luis and Sophia highly responsive and personal
  • desirable location near ACC and central Austin
  • spacious units with high ceilings and natural light
  • well-equipped fitness center and pool amenities
Watch-outs
  • slow maintenance response times 2-3 weeks or never completed
  • parking system changes displacing residents from lower floors
  • multiple security breaches and non-functional access gates
  • aggressive add-on fees and billing errors during move-in
responsive-managementfriendly-staffslow-maintenanceparking-issuessafe-secure
Best for: ACC students and professionals prioritizing location and move-in experience over operational reliability.
Think twice if: Maintenance delays and expanding parking fees matter to you; review garage policies and access gate functionality before signing.

What this place gets right

  • leasing staff deliver personal, stress-free tours and moves
  • premium finishes: high ceilings, fiber internet, spacious floor plans
  • location: walkable to ACC Highland, central Austin, I-35, and 290
  • comprehensive pet amenities including dog runs

Before you tour or apply

  • Luis and Sophia named as leasing staff who excel at tours, move-ins, and problem-solving
  • Jorge and Raphael praised as maintenance team members
  • Maintenance typically takes 2-3 weeks; emergencies sometimes never addressed
  • New paid parking system on floors 1-2 displaces residents to floors 4+ (3-4 floors from home)
  • Recent security issues: broken access fobs, vehicle break-ins, storage unit burglaries with limited response
  • New fees: $5/day packages, $100 per pet landscaping incident, paid street and garage parking

Resident ratings

Luxury Apartments
Spacious units with high ceilings and natural light, but maintenance response delays and accessory fees erode the premium experience.
Student Housing
Ideal location for ACC students; leasing staff highly responsive, but maintenance and parking friction undercut convenience.
Pet-Friendly Apartments
Dog runs and pet amenities praised, though residents pay $100 fines for pets near landscaping.

How it stacks up

  • Rated 4.3 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

How We Score
Star rating 52
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
414
4
17
3
12
2
14
1
65

FAQ

What is the leasing team like?
Luis and Sophia lead the leasing office and are consistently named in reviews for friendliness, knowledge, and stress-free service. Luis in particular is praised for thorough tours, move-in help, and follow-up.
How fast does maintenance respond?
Reviewers report waits of 2-3 weeks for maintenance requests, and some emergencies have gone unaddressed. Staff report requests as completed before visiting, requiring re-submission.
What about parking and security?
Residents on floors 1-2 now pay to park in gated floors above, displacing them 3-4 floors away. Access gates frequently malfunction, and break-ins occur despite the garage. Vehicle break-ins reported at least 4 times by one resident.

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Last updated 2026-09-22