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Fivetwo at Highland

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 520 Google reviews · How we rank ›

4.4(520) 75 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingPet-Friendly Apartments
Fivetwo at Highland
Location
Highland, Austin
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
520
Ranking
#51 in Luxury Apartments
Best for
Professionals seeking modern finishes and strong leasing support, not long-term residents reliant on responsive maintenance.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Luis and Sophia at the leasing desk earn consistent praise for friendly, patient service and genuine care. Move-ins are smooth and tours informative. Behind that, though, residents hit a wall: maintenance backlogs stretch to three weeks or longer, security cameras and access doors stay broken for months, and vehicle break-ins recur. Premium rent gets paired with appliance failures, surprise fees, and a front office that treats complaints dismissively. The modern spaces and location attract tenants. The operational gaps and feeling of nickel-and-diming keep them frustrated.

Residents highlight fiber internet, high ceilings, and proximity to I-35 and ACC Highland. Luis is named repeatedly for going beyond the job. But once you move in, maintenance becomes a source of dread, and you're watching your car in a garage with a broken camera.

Praised for
  • Leasing staff Luis and Sophia go above and beyond
  • Modern units, high ceilings, good natural light
  • Strong amenities: pool, fitness center, outdoor areas
  • Quick leasing team response and move-in process
Watch-outs
  • Maintenance backlog: 2-3 week delays, requests marked complete before work done
  • Poor building security: vehicle break-ins, non-functioning key fobs, garage cameras malfunctioning
  • Construction quality issues: frequent appliance and fixture failures
  • High fees and charges; billing mistakes; unfair pet/parking fees
responsive-managementfriendly-staffrenovated-unitsslow-maintenanceparking-issuespackage-theftsafe-secure
Best for: Professionals seeking modern finishes and strong leasing support, not long-term residents reliant on responsive maintenance.
Think twice if: Vehicle or storage security is a priority; maintenance emergencies are frequent; you value staff friendliness over operational follow-through.

What this place gets right

  • Friendly, attentive leasing staff (Luis, Sophia named repeatedly)
  • Modern floor plans with high ceilings and abundant natural light
  • Fiber internet included; close to I-35, 290, and ACC Highland
  • Full amenities: pool, fitness center, dog runs, outdoor seating

Before you tour or apply

  • Luis (leasing staff) and Sophia Scarlett (office manager) named for service standouts
  • Fiber internet available upon move-in
  • Maintenance response time reported as 2-3 weeks; requests marked complete without work done
  • Vehicle break-ins reported multiple times; parking garage cameras documented as non-functional
  • Key fob access doors malfunctioning for months; fire alarm system triggers false alarms
  • Pet fee: $100 per occurrence for pets near landscaping; package fees $5/day; garage parking restrictions added (1st/2nd floors towed)
  • Unit transfer and quick move-in (one day) cited as standouts

Resident ratings

Pet-Friendly Apartments
Pet-friendly amenities praised (dog runs, staff helpful with pet supplies); pet fees charged at $100 per landscaping incident
Luxury Apartments
Modern finishes, high ceilings, and fiber internet attract renters; premium pricing undercut by maintenance gaps and security concerns

How it stacks up

  • Rated 4.4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

How We Score
Star rating 59
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
414
4
17
3
12
2
13
1
64

FAQ

What is included or available at Fivetwo at Highland?
Swimming pool, fitness center, dog runs, gourmet kitchens, outdoor seating areas, and fiber internet upon move-in. Pets are welcome.
Is the leasing process fast?
Yes. The leasing team, particularly Luis, moves quickly on tours and move-ins. One reviewer completed a studio move-in within a day.
How quickly does maintenance respond?
Residents report 2-3 week response times for standard requests and 10+ days even for declared emergencies. Requests are sometimes marked complete before work is done, requiring resubmission.
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Last updated 2026-09-08