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Ella Parkside

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 173 Google reviews · How we rank ›

3.3(173) 58 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Ella Parkside
Location
Highland, Austin
Service
Luxury Apartments
Reviews
173
Ranking
#407 in Luxury Apartments
Best for
prospective residents who will tour in person and can verify property conditions before signing

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Ella Parkside draws sharp praise for individual leasing staff who go out of their way during tours, but residents report a stark divide between promise and delivery once they move in. Pool maintenance collapsed over summer months, trash rooms overflow, and management becomes difficult to reach when issues need solving. Deposit disputes and unresolved maintenance requests leave long-term residents frustrated, though a handful report positive years when staff turnover stabilized.

Staff turnover appears to drive inconsistency: newer residents with attentive leasing teams contrast sharply with multi-year tenants describing a property in decline. The property advertises luxury amenities yet charges premium rent while delivering college-dorm-level upkeep. Tenants pay $30 monthly for a package room plagued by theft, and common-area access is limited by early door locks.

Praised for
  • attentive leasing staff (Amy, Kim, Carol, Ashley, James)
  • responsive to tenant concerns when engaged
  • clean and well-maintained at move-in
  • professional, welcoming tour experience
Watch-outs
  • pool neglected and uncleaned for weeks or months
  • unresponsive management and lack of follow-up
  • maintenance delays and unresolved issues
  • trash rooms consistently full and odorous
  • deposit withheld without justification
  • package theft from package room
friendly-staffunresponsive-maintenancepoor-communicationslow-maintenanceclean-common-areas
Best for: prospective residents who will tour in person and can verify property conditions before signing
Think twice if: maintenance requests may go unaddressed for weeks; management communication drops after lease signing. Pool has been neglected through peak summer months; trash rooms regularly overflow. Deposit disputes are documented.

What this place gets right

  • knowledgeable and attentive leasing staff during initial tours
  • thoughtfully designed modern amenities
  • convenient Highland location

Before you tour or apply

  • Leasing staff named Amy, Kim, Carol, Ashley, and James have individually praised for professionalism and helpfulness during tours
  • Pool closed or neglected for 20+ days in peak summer (July-August), algae and falling tiles reported
  • Trash valet enforcement cited as ineffective; hallways reported as filthy
  • Work order for pool cleaning marked complete without any work done
  • Package room theft documented; $30/month fee charged despite frequent theft
  • Deposit withheld $200 after move-out despite email confirmation of full return and photographic evidence of clean condition
  • Management does not respond to follow-up emails and office staff frequently unavailable
  • AC maintenance told tenant 74 degrees was 'just the way it is' and refused to fix

Resident ratings

Luxury Apartments
strong leasing staff during tours contrasts with neglected amenities and unresponsive management after move-in; advertised luxury undercut by college-level maintenance

How it stacks up

  • Rated 3.3 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 97
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Breaking down the ratings

5
88
4
8
3
5
2
10
1
62

FAQ

Can I tour the actual apartment I would move into, not just a model?
Sometimes. Reviewers noted that when units were move-in-ready, leasing staff showed those instead of models, which was appreciated. Availability varies.
What happened to the pool?
Multiple residents report the pool was closed or neglected for 20+ days during July-August, with algae growth and falling tiles. Maintenance requests were marked complete without work being done.
Are there additional monthly fees beyond rent?
Yes. Storage units cost $25/month extra if your unit lacks storage, and package room access is $30/month.
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Last updated 2026-09-22