Fivetwo at Highland
Luis and Sophia at the leasing desk earn consistent praise for friendly, patient service and genuine care. Move-ins are smooth and tours informative. Behind that, though, residents hit a wall: maintenance backlogs stretch to three weeks or longer, security cameras and access doors stay broken for months, and vehicle break-ins recur. Premium rent gets paired with appliance failures, surprise fees, and a front office that treats complaints dismissively. The modern spaces and location attract tenants. The operational gaps and feeling of nickel-and-diming keep them frustrated. Residents highlight fiber internet, high ceilings, and proximity to I-35 and ACC Highland. Luis is named repeatedly for going beyond the job. But once you move in, maintenance becomes a source of dread, and you're watching your car in a garage with a broken camera.
