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Enclave on Ross

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 196 Google reviews · How we rank ›

3.9(196) 66 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Enclave on Ross
Location
Del Valle, Del Valle
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
196
Best for
Residents who prioritize responsive maintenance and can overlook inconsistent front office interactions.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

The maintenance team here, particularly Jay Romani and Freddy, draws consistent praise for quick responses and genuine problem-solving. Front office experience is sharply divided: some residents report helpful staff, but recent reviews cite rude interactions, abrupt phone handling, and failure to follow through on service requests like pest control.

Amenities (pool, fitness center, granite finishes) are appreciated, but management turnover and uneven accountability undermine confidence. Security concerns about vehicle break-ins with no visible camera coverage have been reported. Strong maintenance carries a property with otherwise inconsistent customer service.

Recent shift: Management instability and front office rudeness have become more prominent in recent weeks, contrasting with steady praise for maintenance technicians.

Praised for
  • responsive maintenance staff (especially Jay Romani and Freddy)
  • quick issue resolution
  • friendly, professional technicians
  • well-maintained amenities (pool, fitness center)
Watch-outs
  • poor front office communication and rudeness
  • inconsistent management (high staff turnover)
  • unaddressed maintenance requests (pest control delays)
  • security concerns (vehicle break-ins, no cameras)
responsive-managementpoor-communicationfriendly-staffwell-maintainedsafe-secure
Best for: Residents who prioritize responsive maintenance and can overlook inconsistent front office interactions.
Think twice if: Front desk experience is uneven (some rude, some helpful); security monitoring and pest control follow-through have fallen short.

What this place gets right

  • Quick maintenance response (Jay Romani, Freddy consistently praised)
  • In-unit washer/dryer and granite finishes
  • Pet-friendly with resort-style pool

Before you tour or apply

  • Jay Romani praised for fast A/C repair, garbage disposal fix, light fixture repair (resolved two-year complaint others missed)
  • Freddy consistently commended for maintenance professionalism
  • Viviana (office) cited for delayed pest control scheduling
  • Kimberly (manager) reported to have hung up on resident mid-call
  • Hanna (office) described as rude and passive-aggressive by multiple residents
  • Vehicle break-ins reported with no on-site security cameras

Resident ratings

Luxury Apartments
Maintenance quality is strong (especially Jay Romani for complex repairs), but front office inconsistency and security gaps undermine the luxury experience.
Pet-Friendly Apartments
Pet-friendly designation is claimed; no review evidence of pet-specific issues or positive pet experiences.

How it stacks up

  • Rated 3.9 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

What keeps coming up

trash compactorpoolpool cleanlinessgranite countertopskind stafffitness centerfriendly neighborsgreat vibelease renewaltour

How we scored this

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
129
4
14
3
2
2
5
1
46

FAQ

How fast does maintenance respond?
Maintenance staff, particularly Jay Romani, are reported to respond within an hour for urgent issues like A/C failure. Routine requests like pest control have experienced multi-week delays.
Are there security cameras on the property?
According to recent reviews, there are no visible security cameras in or around the property, despite reports of vehicle break-ins and license plate theft.
What floor plans and amenities are available?
The property offers one-bedroom (686 sq ft), two-bedroom (1,103 sq ft), and three-bedroom (1,394 sq ft) units with in-unit washer/dryer, granite countertops, private patios/balconies, resort-style pool, fitness center, and business center.

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Last updated 2026-09-22