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Enclave on Ross logo

Enclave on Ross

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 192 Google reviews · How we rank ›

3.9(192) 71 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Enclave on Ross
Location
Del Valle, Del Valle
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
192
Best for
Pet owners and professionals seeking luxury amenities with reliable, responsive maintenance.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Jay Romani and Freddy have earned repeated praise for solving long-standing problems fast and with genuine care. Residents mention A/C repairs, garbage disposal fixes, and electrical issues resolved on first visit, often after months of failed attempts by previous staff. The shift to this maintenance team has driven a tangible uptick in resident satisfaction.

However, earlier reviews flag car break-ins and missing security measures. One resident noted multiple vehicle thefts on the property with no camera coverage and minimal office action. Lease renewals, pet friendliness, and resort amenities get passing mention, but maintenance quality now anchors the resident experience.

Praised for
  • responsive maintenance staff
  • skilled problem-solving
  • friendly and professional service
  • quick response times
Watch-outs
  • security gaps and vehicle break-ins
  • prior maintenance staff ineffective
  • inconsistent troubleshooting before recent team changes
responsive-managementfriendly-staffslow-maintenance
Best for: Pet owners and professionals seeking luxury amenities with reliable, responsive maintenance.
Think twice if: Vehicle break-ins and lack of security cameras were reported; check current security measures before signing.

Before you tour or apply

  • Jay Romani praised for rapid response and multi-issue repairs in single visits
  • Freddy consistently mentioned for professionalism and customer service
  • Prior maintenance staff left issues unresolved for months or years
  • One resident's A/C issue went unrepaired until Jay Romani diagnosed thermostat failure
  • Hallway light unresolved by two other licensed technicians before Jay Romani fixed it
  • Multiple car break-ins and license plate thefts reported; no camera coverage noted

Resident ratings

Luxury Apartments
Granite countertops, resort pool, and fitness center meet luxury expectations; maintenance response now matches the amenity level.
Pet-Friendly Apartments
Pet-friendly designation confirmed; no reviews detail pet policies or pet-specific amenities.

How it stacks up

  • Rated 3.9 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

What keeps coming up

trash compactorgranite countertopspool cleanlinesslease renewalfast processfitness centerkind staffgreat vibefriendly neighborswarm welcome

How we scored this

How We Score
Star rating 28
Review volume 99
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Breaking down the ratings

5
126
4
14
3
3
2
5
1
44

FAQ

How quickly does maintenance respond to requests?
Recent reviews report same-day or next-day response for urgent issues like A/C failure. Jay Romani has been noted arriving within an hour of being called for emergency repairs.
Are there security cameras on the property?
One resident reported no security cameras in or around the property and noted multiple car break-ins. Check current security infrastructure before leasing.
What maintenance issues have been resolved?
Recent repairs include A/C units, thermostat replacement, garbage disposal fixes, electrical problems, drainage line clearing, and hallway lighting. Prior maintenance left many issues unresolved for months or years.
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Last updated 2026-09-08