Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
The Prado logo

The Prado

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 106 Google reviews · How we rank ›

4.7(106) 81 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Prado
Location
Del Valle, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
106
Ranking
#145 in Luxury Apartments
Best for
Professionals and small families seeking luxury finishes, responsive management, and an active community with events.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Staff excellence and a clean, welcoming community make this a standout luxury rental. Residents consistently praise Holly, Bell, and Navi by name for making the leasing and move-in process easy and stress-free, and note strong maintenance response. The property itself earns praise for cleanliness, floor plans, quiet atmosphere, and amenities including resort-style pool, pickleball court, and fitness center.

Two recent one-star reviews describe an ongoing roach infestation across the complex that has persisted despite multiple pest control treatments. Residents report finding roaches in bedrooms and on ceilings, note inflexible 9 AM-6 PM treatment windows without specific times, and felt dismissed when they could not adjust work schedules around pest visits. This pest issue stands in tension with the "luxury living" positioning.

Praised for
  • friendly, responsive staff (Holly, Bell, Navi named repeatedly)
  • clean, well-maintained property
  • strong leasing process and customer service
  • welcoming community atmosphere and events
  • quality amenities (pool, pickleball, fitness)
Watch-outs
  • ongoing roach infestation in units and common areas
  • inflexible pest control scheduling without firm appointment times
  • management dismissive of tenant concerns about pest treatment
friendly-staffwell-maintainedclean-common-areaspest-problemsgreat-amenitiesresponsive-management
Best for: Professionals and small families seeking luxury finishes, responsive management, and an active community with events.
Think twice if: Two residents report persistent roach infestations despite pest control treatments; pest visits require flexible daytime windows.

What this place gets right

  • Standout leasing and move-in process led by named staff (Holly, Bell, Navi)
  • Clean, well-maintained property with quiet atmosphere
  • Premium amenities: resort pool, pickleball, fitness, co-working lounge
  • Fast, responsive maintenance team

Before you tour or apply

  • Named leasing staff: Holly, Bell, Navi praised for customer service and community events
  • Maintenance response times described as quick
  • Pest control offered but scheduled in 9 AM-6 PM windows without specific appointment times
  • Amenities include resort-style pool, pickleball court, outdoor fitness, EV charging, library, co-working lounge, bark park

Resident ratings

Luxury Apartments
Staff (Holly, Bell, Navi) widely praised for smooth leasing, move-in, and renewal processes; clean, well-maintained property with responsive management and quality floor plans.
Pet-Friendly Apartments
Bark park mentioned on website; no direct review commentary on pet amenities or policies.

How it stacks up

  • Rated 4.7 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 42% of the businesses in this directory.

What keeps coming up

friendly managementcommunity roompickleball courtcold brew on tapwelcoming communityfloorplansfriendly office staffwelcoming atmosphereleasing teamcommunity design

How we scored this

How We Score
Star rating 71
Review volume 88
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Breaking down the ratings

5
96
4
2
3
1
2
2
1
5

FAQ

Who should I contact for a same-day apartment tour?
Reviewers report the leasing team (Holly, Bell, Navi) accommodated urgent same-day tour requests even when fully booked. The community has a business center and online appointments are available.
How quickly does maintenance respond?
Residents describe maintenance response as quick; one reviewer thanked the team for rapid response to a service request.
What amenities are included?
Their website lists resort-style pool, pickleball court, fitness center with outdoor fitness, EV charging, library and co-working lounge, and bark park. Reviews confirm the pool and pickleball court are actively used.
Request a quote

Similar apartment complexes nearby

Del Via Apartments
70

Del Via Apartments

4.5(30)✓ Google-verifiedPublishes prices

Del Via residents praise the leasing team, especially agents like Nicole and Cassidy, for making apartment selection straightforward and stress-free. The property itself impresses with modern finishes, a full fitness studio, resort pool, dog park, and thoughtful touches like free gym towels and EV charging. Amenities and staff responsiveness stand out as genuine strengths. However, the complex has struggled with pest control and maintenance follow-through on complex repairs, with one tenant reporting a roach infestation and unresolved work orders spanning months. Communication gaps emerge in follow-up situations, and some tenants note the $125 monthly covered parking fee as steep. The leasing experience remains the property's clearest win.

Luxury ApartmentsPet-Friendly Apartments
View profile
The Porter Apartments
77

The Porter Apartments

4.8(30)✓ Google-verified

Residents consistently report a welcoming experience from the moment they step through the door, with named staff like Joe, Ruby, Iris, and Ashley earning repeated praise for their knowledge and speed. The complex delivers on its luxury positioning: brand-new design, high-quality appliances, a quiet atmosphere, and a strong amenity package anchored by a resort-style pool and pet-friendly policies. One reviewer noted gym equipment could be better, but this stands alone amid overwhelming enthusiasm for the property's design, management responsiveness, and the overall neighborhood feel. Del Valle's location appeals especially to frequent travelers and families seeking accessible proximity to Austin, the airport, and the Circuit of the Americas. Most move-ins happen within days of approval, and reviewers highlight the informative approach staff take throughout the leasing process. This is a place where management genuinely invests in making people feel at home from day one.

Luxury ApartmentsPet-Friendly Apartments
View profile
Aspire at Del Valle
67

Aspire at Del Valle

4.0(128)✓ Google-verifiedPublishes prices

Strong leasing and maintenance teams draw five-star praise, with reviewers highlighting Sandra, Jennifer, and Lilian's attention and complex amenities like pools and fitness centers. However, a significant cluster of one-star reviews detail severe cockroach infestations, inadequate pest control response, and unresolved maintenance issues that forced families out. Management's refusal to offer rent adjustments or support after crisis situations raises concerns about follow-through on serious problems.

Pet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22