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Ellis Highline

Updated 2026-07-17 · 2,505 reviewed · 873 listed · Scored from 50 Google reviews · How we rank ›

3.8(50) 60 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Ellis Highline
Service
Luxury Apartments
Reviews
50

What we found

Tenants praise the location, unit finishes, and individual staff members like Madeline and Alisa, who make leasing smooth. However, serious operational and safety problems undermine the luxury positioning: the main gate stays broken for weeks, unauthorized people access the parking lot, packages disappear, and recent removal of on-site staff leaves residents stranded during outages and lockouts. Parking is tight, and some describe the complex as overpriced for its actual amenities and neighborhood noise.

Praised for
  • friendly leasing staff
  • prime location in Brentwood
  • quiet neighborhood
  • modern unit features
  • dog-friendly amenities
Watch-outs
  • broken security gate, weeks-long repair times
  • inadequate parking and visitor access
  • unsafe conditions, package theft, unauthorized access
  • slow maintenance response and lack of on-site staff
  • noise from buses and sirens
friendly-staffresponsive-managementsafe-securepackage-theftparking-issuesunresponsive-maintenanceslow-maintenance
Best for: Dog owners seeking quiet location and modern finishes, if security and parking concerns do not deter them.
Think twice if: Security gate failures, package theft, and elimination of on-site staff are deal-breakers for you. Parking is severely limited and visitor access restricted.

What this place gets right

  • modern unit finishes (quartz, stainless, frameless showers)
  • dog-friendly with grooming spa on-site
  • quiet neighborhood with prime Brentwood location
  • in-unit washer-dryer

Before you tour or apply

  • Leasing agents Madeline, Alisa, and Trent praised for going above and beyond; Madeline mentioned multiple times for warmth during move-in
  • Dog spa and grooming available on-site
  • Security gate left inoperable for nearly two months; residents had vehicles broken into during that time
  • Management eliminated on-site staff; residents now email and wait for scheduled assistance; lockout victims charged for locksmith service
  • Power outage in common areas caused key fob system failure; access points propped open with carpets; one resident locked out overnight with no staff to help

Resident ratings

Luxury Apartments
Modern finishes and quiet location praised, but security gate failures, package theft, and absent on-site staff undermine the luxury experience and create safety and convenience gaps.

How it stacks up

  • Rated 3.8 against a 4.02 average across the 628 luxury apartments businesses listed here.
  • Has more Google reviews than 17% of the businesses in this directory.

What keeps coming up

leasing processquiet neighborhoodcaring staffabove and beyondhelpfulnessfront staffapplication processtourlocationfun atmosphere

How we scored this

How We Score
Star rating 24
Review volume 74
Review recency 96
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
31
4
3
3
1
2
5
1
10

FAQ

Does Ellis Highline have parking?
Yes, on-site parking is available, but spaces are extremely small and limited. There is no separate visitor parking; guests must compete for resident spots. One reviewer noted having only 7 front-facing visitor spaces for the entire complex.
Is the complex dog-friendly?
Yes. Ellis Highline welcomes dogs, has a dog park, and offers on-site grooming spa services. One ESA owner rated the grooming convenience as a strong selling point.
Are maintenance requests handled quickly?
Response times vary. If your unit owner uses their own warranty, requests can take weeks. Standard requests have historically been handled same-day or next-day, but recent staffing changes may affect this.
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Last updated 2026-07-17