Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-24.
Reviewers split sharply between those who praise the location, unit finishes, and exceptional leasing agent Maddie versus those frustrated by management's absence and slow response to recurring building issues. Security problems-broken gates lasting months, stolen packages and vehicles, repeated false fire alarms, and lockouts due to system failures-dominate recent complaints. While maintenance staff earn consistent praise for effort, management's refusal to address problems or answer calls leaves residents to solve issues themselves. The property markets itself as luxury but lacks on-site staff (a recent policy change), and buyers should contact current residents about management reliability before committing.
Recent shift: most recent reviews (past few months) are increasingly negative regarding management absence and security; earlier reviews praised leasing staff and location but now cite the shift away from on-site support as a major decline.
Review evidence is limited. The business operates in Brentwood and claims smart home upgrades, keyless access, quartz countertops, and wood-style flooring in one-bedroom units.
Most residents highlight Vikki and the management team's responsiveness, with work orders typically completed within 24 hours and maintenance issues resolved fast. The community appeals to families seeking a calm, well-maintained setting near UT and Downtown, though one long-term resident reports security issues including package theft and disruptive neighbors.
Three years of living here brought good location access and friendly neighbors, but recurring water damage, mold risk, and roach problems persisted despite maintenance requests. Office closures frustrate residents trying to reach staff; ground-floor units show particular moisture and odor issues.
Last updated 2026-09-22
