Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-24.
Reviewers consistently praise the Brentwood location, quietness, and the leasing team-particularly Madeline, Trent, and Alisa-for making the move-in smooth and friendly. However, management has become a serious weak point: residents report ignored calls, unresolved security breaches (stolen packages, broken gate left open for weeks), inadequate response to maintenance, and a recent shift to no on-site staff. The gap between the luxury positioning and actual resident experience has widened notably.
Recent shift: Yes. Until mid-2024, residents had mostly positive experiences (5-star and 4-star reviews praising quiet, location, and staff). A marked decline began around 4-5 months ago when: (1) management stopped being on-site, (2) package theft and security issues went unresolved, (3) gate failures persisted uncorrected, and (4) communication dropped sharply. Residents cite a specific turning point when the property transitioned to condominium ownership. The consensus among recent reviewers is that Ellis Highline is no longer delivering on its luxury promise.
Review evidence is limited. The business operates in Brentwood and claims smart home upgrades, keyless access, quartz countertops, and wood-style flooring in one-bedroom units.
Most residents highlight Vikki and the management team's responsiveness, with work orders typically completed within 24 hours and maintenance issues resolved fast. The community appeals to families seeking a calm, well-maintained setting near UT and Downtown, though one long-term resident reports security issues including package theft and disruptive neighbors.
Three years of mostly routine living marred by a persistent pipe leak that never fully resolved, musty ground-floor dampness, and an ongoing cockroach problem. Maintenance responds quickly to most requests, and the location near North Lamar amenities is strong, but recent move-in ready units have tested negative (filthy conditions, signs of mold and pests), and water damage tied to electrical wiring poses health risks.
Last updated 2026-09-08
