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Elan East Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 149 Google reviews · How we rank ›

4.6(149) 80 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Elan East Apartments
Location
East Austin, Austin
Service
Luxury Apartments
Reviews
149
Ranking
#154 in Luxury Apartments
Best for
Professionals seeking walkable, community-focused urban living near downtown with responsive staff.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Most residents praise the modern units, quick maintenance, and walkable Manor Road location near downtown and transit. The leasing team (especially Heather and Ajani) earns consistent credit for responsiveness and care. However, some flag weekend pool-area noise and guest parties before 10pm as ongoing issues, weak enforcement of community rules, and difficulty reaching management in person to escalate concerns. A small number report package theft.

The complex hosts regular community events and maintains three pools, a home gym, and business center. At least one recent maintenance concern involved an intoxicated staff member on the property, with the resident unable to follow up with management. Location-wise, reviewers note proximity to downtown, UT, and the airport; nearby train noise is generally not a problem.

Praised for
  • responsive maintenance and staff
  • clean, well-maintained property
  • excellent location and walkability
  • strong community events and culture
  • friendly, helpful leasing team
Watch-outs
  • noise from guest parties and enforcement gaps
  • manager unavailable for resident concerns
  • package theft
  • limited clubhouse hours
responsive-managementwell-maintainedfriendly-staffclean-common-areassafe-securequiet-communitypackage-theftnoisy-neighbors
Best for: Professionals seeking walkable, community-focused urban living near downtown with responsive staff.
Think twice if: Weekend guests and pool noise may disrupt if you work night shifts or seek a quiet environment; weak rule enforcement reported by some residents.

What this place gets right

  • Quick maintenance response (same day to days)
  • Strong community events calendar
  • Walkable location on Manor Road with transit access
  • Experienced leasing team known by name

Before you tour or apply

  • Leasing staff members named: Heather, Ajani, Dan, Bailey
  • Move-in completed in under 24 hours for one applicant
  • Three swimming pools
  • Amazon Locker on-site
  • Maintenance issues resolved same day or within days
  • Fleet Coffee across the street

Resident ratings

Luxury Apartments
Modern finishes and high ceilings praised; pool and gym areas enhance the luxury feel but weekend parties and rule enforcement undermine the premium experience.

How it stacks up

  • Rated 4.6 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

What keeps coming up

free coffeeproximity to downtownmodern interiorsproximity to airporttrain noiseclean amenitiesquick maintenancehome gymwalkable arearesident events

How we scored this

How We Score
Star rating 68
Review volume 94
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Breaking down the ratings

5
122
4
10
3
3
2
5
1
9

FAQ

How quickly can I move in after approval?
At least one resident moved in within 24 hours of submitting an application, though this may vary.
Is the property family-friendly?
One resident noted it is not ideal for families due to frequent weekend parties and noise in pool areas before 10pm.
Are maintenance requests handled quickly?
Yes. Reviewers report maintenance issues resolved the same day or within days of submission.

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Last updated 2026-09-08