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M Station Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 111 Google reviews · How we rank ›

3.9(111) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
M Station Apartments
Service
Luxury Apartments
Reviews
111

What we found

M Station offers affordable living in an accessible East Austin location with transit access and nearby shops, drawing families who stay long-term. However, persistent pest problems across units, slow maintenance response, and sudden rent hikes undercut the appeal; some residents report poor office communication and unfriendly management despite a few caring staff members.

Recent shift: Sentiment has deteriorated in recent months; the most severe complaints (roach infestation, management rudeness, sudden rent hikes) cluster in the last six months to one year, while older five-star reviews (1-2 years ago) describe a quieter, more welcoming environment.

Praised for
  • quiet location
  • convenient location near transit and shops
  • helpful staff
  • community programs
Watch-outs
  • persistent roach infestation
  • slow maintenance and repair response
  • disorganized office procedures
  • aggressive rent increases
  • unresponsive management
  • towing practices
responsive-managementunresponsive-maintenancequiet-communitypest-problemsslow-maintenancepoor-communication
Best for: families seeking affordable housing near public transit and community services
Think twice if: pest control has been a persistent issue; maintenance response times are slow; expect annual rent increases regardless of income level

What this place gets right

  • affordable rent with programs
  • convenient transit-adjacent location
  • on-site community services
  • wheelchair accessible

Before you tour or apply

  • Roach infestation documented across multiple units despite repeated pest control visits
  • Lease renewal required four separate paperwork submissions and unit changes without clear explanation
  • Maintenance prioritized by app submission method, creating barriers for residents without app access
  • AC repairs frequently failed within 30 minutes to one hour after office closing
  • Rent increase of $650 announced one week before lease expiration
  • Assistant manager Crystal noted as consistently kind by residents; new management described as dismissive
  • Towing of guest-parked vehicles reported at $250 per incident

Resident ratings

Luxury Apartments
Affordable option with on-site programs, but pest and maintenance issues compromise living standards for long-term residents.

How it stacks up

  • Rated 3.9 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

What keeps coming up

low rentquiet placepest controlcleanlinesswalklocationtowMLKofficehousehold

How we scored this

How We Score
Star rating 28
Review volume 89
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
57
4
17
3
18
2
5
1
14

FAQ

What happens if I use guest parking?
Vehicles parked in guest parking have been towed; one resident reported a $250 towing fee with no recourse.
How do I report maintenance issues?
The office prioritizes requests submitted through their 'Loft' app; in-person reports may not be prioritized. Residents without app access may face delays.
Does the complex have pest control?
Yes, but reviewers report widespread roach infestation despite multiple pest control visits and note the problem persists across units.
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Last updated 2026-07-17