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Bristol Heights

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 315 Google reviews · How we rank ›

3.3(315) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly Apartments
Bristol Heights
Location
Parmer Park, Austin
Service
Pet-Friendly Apartments
Reviews
315
Ranking
#303 in Pet-Friendly Apartments
Best for
Pet owners willing to accept some inconsistency for the chance of a well-run, social community.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-08-11.

What we found

Most recent five-star reviews praise a genuinely engaged staff: front desk, maintenance technicians Gabriel and Justin, and community manager Lisa earn consistent mention for going above and beyond. Long-term residents highlight quick maintenance response and a peaceful environment with good amenities, trees, and nearby shopping.

However, a significant minority report serious gaps. Move-in experiences vary wildly, from clean units to apartments with flies, broken appliances, and deferred maintenance. Complaints escalate to pest infestation, lax security (gates often open, car break-ins reported), and frustration with management's move-out deposit practices. The gap between best and worst experiences suggests inconsistency in execution.

Praised for
  • friendly and helpful staff
  • responsive maintenance team
  • clean apartments and common areas
  • community events and activities
  • quiet, well-maintained grounds
Watch-outs
  • inconsistent move-in readiness and cleaning
  • property maintenance and pest issues over time
  • weak security and package theft
  • unresponsive to service requests
  • deposit deduction practices
friendly-staffresponsive-managementwell-maintainedclean-common-areasgreat-amenitiespest-problemsslow-maintenancepackage-theft
Best for: Pet owners willing to accept some inconsistency for the chance of a well-run, social community.
Think twice if: Security concerns (gates reported open, car break-ins and package theft mentioned), pest problems over longer stays, and inconsistent move-in standards merit serious thought.

What this place gets right

  • Named staff known for going above and beyond (maintenance, community management)
  • Active community events and social programming
  • Responsive maintenance on work orders (when engaged)
  • Mature grounds with trees and nearby shopping

Before you tour or apply

  • Maintenance technicians Gabriel and Justin named for timely repairs and in-home troubleshooting
  • Community events organized by Brie and Pablo
  • Community manager Lisa Damico highlighted for lease renewal outreach
  • Front desk and office staff: Jenny, Susan, Lisa, Missy, Jen, Suzanne, Eisa mentioned by name
  • Work orders sometimes completed quickly; other reports of delayed or ignored requests

Resident ratings

Pet-Friendly Apartments
Pet fees and monthly rent clearly stated; long-term residents report good experiences, but no reviews specifically address pet policies or pet amenities.

How it stacks up

  • Rated 3.3 against a 4.02 average across the 690 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
156
4
22
3
12
2
17
1
108

FAQ

What are the pet fees and monthly costs?
Their website lists a $400 non-refundable fee for the first pet, $200 for the second, plus $25 per month per pet.
How responsive is maintenance to work orders?
Reviews vary widely. Some tenants report quick, professional responses; others say requests are ignored. Named technicians Gabriel and Justin get praise for timely repairs and explaining fixes.
Is security adequate?
No. Multiple reviews mention gates left open, car break-ins in the lot, and package theft. This is a stated concern to investigate before signing a lease.
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Last updated 2026-09-08