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Villas at Stone Oak Ranch

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 237 Google reviews · How we rank ›

3.9(237) 67 composite score See reviews on Google ✓ Google-verified
Student HousingLuxury ApartmentsPet-Friendly Apartments
Villas at Stone Oak Ranch
Location
McNeil, Austin
Services
Student Housing, Luxury Apartments, Pet-Friendly Apartments
Reviews
237
Ranking
#237 in Student Housing
Best for
Residents prioritizing quick maintenance response and on-site staff friendliness.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-08-11.

What we found

Maintenance and staff excellence divide sharply from management disputes over deposits. Multiple residents praise Jose, Michael, Dina, and Heather for quick repairs and genuine care; the property itself is attractive and well-kept, with free parking and valet trash. However, one detailed two-year resident documented management keeping their entire $2,000 security deposit plus $150 extra for carpet replacement despite timestamped evidence of no damage, citing normal wear and tear after two years. Management allegedly refused to provide photos, inspection reports, or specifics, dismissed dispute claims with form responses, and the same leasing officer (Rebecca Owens) who approved the move-out inspected it but later denied the claim via email. Another resident reported false promises about free cleaning, being told carpet is always replaced when tenants leave, and unexpected trash fees charged to all residents for some residents' misuse.

Praised for
  • fast, responsive maintenance staff
  • professional, helpful management and office team
  • clean, well-maintained community
  • convenient location and free amenities
Watch-outs
  • aggressive, illegal security deposit withholding with no documentation
  • false promises about lease renewal benefits and carpet replacement
  • unresponsive to disputes and complaints
  • equipment failures and recurring maintenance issues
responsive-managementpoor-communicationwell-maintainedfriendly-staffslow-maintenanceunresponsive-maintenance
Best for: Residents prioritizing quick maintenance response and on-site staff friendliness.
Think twice if: Concerned about security deposit practices; review lease terms around replacement costs and obtain move-in photos and inspection reports.

What this place gets right

  • Fast maintenance response times
  • Named maintenance staff widely praised (Jose, Michael)
  • Clean, landscaped community
  • Free parking and valet trash

Before you tour or apply

  • Maintenance staff Jose and Michael named repeatedly for quick repairs and courtesy
  • Free parking and valet trash mentioned as standout amenities
  • Two documented cases of security deposit disputes involving full deposit withholding and additional charges
  • One resident's timestamped move-in and move-out videos showed no carpet damage after two years, yet management kept $2,150 total and denied dispute without photographic evidence
  • Leasing officer Rebecca Owens approved move-out condition but later denied security deposit claim via email
  • Another resident reported being told carpet is always replaced per tenant (denied by another reviewer as false promise)
  • One AC failure resolved with temporary solution and timely replacement; oven caught fire due to coil defect in another unit
  • Some buildings adjacent to train tracks generate noise

Resident ratings

Pet-Friendly Apartments
Resident lived two years with one cat, no damage; case outcome involved disputed security deposit but no complaints about pet policy itself.
Student Housing
Limited direct evidence; one new resident (recent move-in within weeks) praised staff helpfulness and location near MOPAC and grocery stores.
Luxury Apartments
Described as 'pretty stellar' and 'gorgeous property' with reliable bones and well-kept units; one resident paid 'really great price' for 2B2B; however, older property (20 years) limits luxury positioning.

How it stacks up

  • Rated 3.9 against a 3.99 average across the 249 student housing businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

How we scored this

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
137
4
34
3
9
2
15
1
42

FAQ

Is the community pet-friendly?
Yes. Their website lists pet-friendly apartments as a service.
What is the location and distance to downtown?
Located in Stone Oak Ranch, McNiel, Austin, right off MOPAC with an estimated 18-minute drive to downtown Austin pending traffic.
Are there free parking and trash services?
Yes. Residents cite free parking and valet trash pickup as major amenities.
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Last updated 2026-09-08